Northland Volkswagen

They are not good at letting you know when your car is ready to be picked up. ready to be picked up. More

First visit and I’m a long time VW owner from out of town..service advisor Sidney is one of the best I have had…Great all around service, thanks… town..service advisor Sidney is one of the best I have had…Great all around service, thanks… More

unfortunately i cannot give a full 5 only because when i brought my vehicle in a month ago for its yearly service, how my break pads were measured implied that my rear breaks were fine and only my front bre brought my vehicle in a month ago for its yearly service, how my break pads were measured implied that my rear breaks were fine and only my front breaks needed replacing at the time. i brought my car in because of a strange clunking that started after the my initial service, and that was great. but while they were fixing the issue, they took apart my the tire with the rear breaks, and found that my rear breaks were in fact in bad shape and needed to be replaced immediately and should’ve been done at the scheduled first appointment. the service team was helpful, and helped me understand how the mistake happened, but it’s still rather upsetting. i am relieved that my breaks didn’t fail while i was driving, and the issue was fixed, but there is a big difference between 55mm and 2mm. More

Alejandro was so helpful and great to deal with and Madison was great with the financing! This is my second vehicle from Northland and I’d definitely go back! Madison was great with the financing! This is my second vehicle from Northland and I’d definitely go back! More

My experience with purchasing my new Golf R at Northland Volkswagen was great! Vince in Sales was very good to deal with and he answered my questions and concerns well. Manou in Financial Services was a ple Volkswagen was great! Vince in Sales was very good to deal with and he answered my questions and concerns well. Manou in Financial Services was a pleasure, and was also very generous with her time going through extended warranty options, etc.. :) More

From start to finish, Sydney and the team at Northland VW were incredible to deal with. They confirmed my issue, secured a rental car for me and kept in contact throughout the entire process. Thank you! were incredible to deal with. They confirmed my issue, secured a rental car for me and kept in contact throughout the entire process. Thank you! More

Service was great called on a Monday, got in on Tuesday to get the suggested work to have done. I feel the difference in the vehicle glad I didn’t wait longer to have it done. Thanks for the open spot an to get the suggested work to have done. I feel the difference in the vehicle glad I didn’t wait longer to have it done. Thanks for the open spot and service done! More

Jon was excellent to deal with and very helpful. Thank you and have a great day! Kind Regards, Michael Thank you and have a great day! Kind Regards, Michael More

I am compelled to share a deeply disappointing experience with Northland VW that has left us frustrated and appalled. We took our 2012 VW GTI to Northland VW for regular maintenance and trusted them with the with Northland VW that has left us frustrated and appalled. We took our 2012 VW GTI to Northland VW for regular maintenance and trusted them with the care of our vehicle. However, our recent experience has shattered this trust, and I feel it is my duty to warn others, especially young families, about their irresponsible and unprofessional conduct. As a young family with a baby, we rely heavily on our vehicle and need our tires to be in proper working condition. We have since moved to Vancouver and cannot return to Calgary to deal with this dealership in person. After purchasing new all-season tires, we went to Costco to have them installed. To our shock, the technicians informed us that they could not remove the tires because the lug nuts had been crossthreaded. The last business to handle our tires was Northland VW, and it became clear that they were responsible for this damaging mistake. We reached out to Northland VW, giving them three opportunities over the past month to address the issue. Instead of owning up to their mistake, they have consistently refused to help and have ignored our attempts to resolve the situation. This blatant disregard for customer service and accountability is unacceptable. Northland VW's excuse? They claimed that because this issue fell outside of a five-year window, they would not take responsibility. This is despite the fact that we haven’t changed our tires in that long—they were the last business to work on them! This shows a shocking lack of integrity and commitment to their customers. Despite having a history and records proving that Northland VW was the last to service our tires, they continue to evade responsibility. Adding insult to injury, the quote we received to fix this issue is upwards of $1,000, an expense we now have to cover out of pocket. We sought to be treated fairly and hoped that VW would assist us in resolving this issue, but it is incredibly disappointing that they didn't even bother to respond. A dealership we once trusted has chosen to operate in such an unethical manner. I urge the public to be wary of Northland VW's practices. If they can treat a loyal customer with such indifference and disrespect, they can certainly do the same to others. Save yourself the trouble and take your vehicle to a dealership that values honesty and integrity. Northland VW has shown they possess neither. More

Great customer service. Attention to detail. Charlene in service, knowledgeable, considerate and reliable. Northland Service gets me there and back as well. Attention to detail. Charlene in service, knowledgeable, considerate and reliable. Northland Service gets me there and back as well. More