Northland Chrysler Jeep Dodge

Quick service While getting a service done on my 3500 Ram they found an axle seal leaking. Mike Vandenbrink the service advisor at Northland checked to see that the While getting a service done on my 3500 Ram they found an axle seal leaking. Mike Vandenbrink the service advisor at Northland checked to see that the part was in stock, he got me in the next day and had me back on the road right away. I put 6000Km to 7000Km a month so i can't afford down time. Thanks Mike and your team for great service. More

Good experiance All the staff I dealt with were very helpful.This was the best experience I have had when buying a new vehicle. I brought my truck in for some recall All the staff I dealt with were very helpful.This was the best experience I have had when buying a new vehicle. I brought my truck in for some recall work without an appointment and was quickly taken care of. Then decided to see what my options were for a new truck. Travor was very helpful and the new building is very customer friendly. More

Second time buyers As strange as it is, we traded our 2014 Journey for the exact same car and colour but a year newer because we were given an irresistable offer where w As strange as it is, we traded our 2014 Journey for the exact same car and colour but a year newer because we were given an irresistable offer where we could lower our interest rate and get a new vehicle. We weren't looking, or even thinking about trading our vehicle in when we were approached by James who came across our pre-existing file with the dealership. I was very, very hesitant because I loved my Journey so why would I trade it in? and we were comfortable with our payment amount and I didn't want to increase those. James had taken the time to explain and answer the 100's of questions that I through at him and was always prompt to call or contact me back at the 3 different numbers I gave him (poor guy). When we asked what our options were in the price payment area that we agreed on. We decided that the Journey was still what we wanted. Because we live quite the distance away we were offered the option to have our vehicle driven and delivered to us (which was what we had done on our first purchase) We opted to pick it up ourselves for several different but irrelevant reasons. After two weeks of communicating with James we finally were able to make some solid plans on a Saturday. Once we gave the dealership the go ahead to be approved for the bank there were a few hurtles and hoops everyone seemed to have to jump through and after being back and forth between Lisa (who sold us are first Journey and was fantastic to deal with both times), and James and eventually Vince as well. All three of them were able to get us the price we were firm on. When we arrived at the dealership, James had our new Journey already pulled out to the side and ready to go. Our time at the dealership, unfortunately was a lot longer, and stressful than we anticipated or hoped as we had our toddler with us who was very cranky and ran into even more roadblocks (that had nothing to do with the dealership) and everyone was really, really helpful! and understanding and considerate and patient with us. Lisa was fantastic! and tried to work around any solutions she could come up with to help us out with our roadblock we were facing. Vince was also fantastic in jumping through some hoops to make things a little easier and a lot less stressful. After all of the chaos was done, and we were able to sign the papers. James had already had our new plates put on the Journey, our winter tires switched from our old Journey to our new Journey and had everything ready to go. All we had to do was swap over all of our things and drive away. They were also so courtesy and considerate that even though we had taken until closing time to finally finish the deal and we had drove off already, James sent us a text almost right away that we had forgotten something when we were transferring all of our things so we could get it right away before we left town! The follow up on how everything was going with our Journey was great as well! More

Excellent service I had a couple minor warranty repairs and a tire changeover done. The service was completed sooner than I expected and I was taken care of quite well I had a couple minor warranty repairs and a tire changeover done. The service was completed sooner than I expected and I was taken care of quite well by all the staff. Thanks. More

Service is getting better!!! Best shop service to date! In and out in 2 hours and we received a free car wash!!! Service is finally catching up to sales! Very impressed! Best shop service to date! In and out in 2 hours and we received a free car wash!!! Service is finally catching up to sales! Very impressed! More