Northland Chrysler Jeep Dodge

I purchased my 1st Ram 12 months ago from Chris as the salesperson, he was unbelievably helpful. I was in a rebuilding credit position, no one else would help me, but Brent (owner) went out on a limb for salesperson, he was unbelievably helpful. I was in a rebuilding credit position, no one else would help me, but Brent (owner) went out on a limb for me, and asked Chris and Kal to hook me up with a truck. 10 months later, I traded that 2012 in for 2013 Ram with all the options I could ask for with Tom (sales) & Chris (finance). They were very helpful in helping me get into my dream truck! Fantastic customer service, straight forward & up front with everything I needed to know. I would recommend my "Dream Team" at Northland Dodge to anyone and everyone who is looking to get into a new or used vehicle. I really appreciate the great service and professionalism displayed at Northland Dodge. Thank you team!!! More

I bought a seventy thousand dollar pickup from this dealer last year, there was a promotion on for a thousand air miles. I bought and expected to get my thousand air miles, but never have, the thousand dealer last year, there was a promotion on for a thousand air miles. I bought and expected to get my thousand air miles, but never have, the thousand air miles would have been a return flight to Vancouver for me. I have called my salesman several times and he has failed to return calls and the two times I did get through to him he promised he would take care of it, but never did. I returned to the dealership to get some recalls taken care of and a check engine light checked, I went to talk to a manager about the problems with my salesman, and low and behold my salesman is now a sales manager and offered me a tank of gas for my thousand air miles, a far cry from a return flight to Vancouver. There is no hope for this dealership, full of promises and smiles until the papers are signed then they forget about you, and oh the service department is no better, they tell me my truck will be ready by noon, one o'clock, it was five by the time I got my truck and the check engine light was back on a block later. I am from out of town so my hole day has been ruined, I would have rented a car if they had told me five o'clock because they don't have a courtesy vehicle. The lack of Service Department closes at five so I had to return the next day about the check engine light that was still on, and was told not to worry about it, its probably an oxygen sensor gone, the check engine light kept coming back on but we didn't have one in stock so we couldn't change it. It would have been nice to know. I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANY ONE, I have bought and owned two Jeeps and three ram pickups including this one and this has got to be the worst experience ever, I wish I had traveled the extra 4 hours to get to my old dodge dealer. More