Northland Chrysler Jeep Dodge

Great Customer Experience! Tom provided a great customer experience, he listened to what I wanted in my new truck and showed me models that matched. Everything from looking at t Tom provided a great customer experience, he listened to what I wanted in my new truck and showed me models that matched. Everything from looking at the different model\packages to financing was smooth and stress free. Thanks again to Tom and the team @ Northland Dodge for the great customer service. Keep it up! More

Best in British Columbia ! We live on Vancouver Island and contacted this dealer because they were highly recommended by a friend. Having bought new a few times before with othe We live on Vancouver Island and contacted this dealer because they were highly recommended by a friend. Having bought new a few times before with other dealers we would have initially agreed that buying a vehicle over the phone would be a risky endeavor, even brand new, but we found this to be one of our best car buying experiences ever! Vince was very easy to deal with, answered all our questions, juggled our numerous requests and emailed pictures. He was friendly, approachable and handled all our requests with ease, or so it felt to us over the phone! This was not the high pressured pushy experience we were used to with other dealers and was hands down the best car buying experience we've ever had. We love our new truck and would recommend Vince and this dealership to anyone looking for a quality vehicle and quality customer service. More

Truck purchase Will Gilbert was excellent to deal with.He found the features that I wanted on the truck and let me test drive for the weekend.Pretty well sold at tha Will Gilbert was excellent to deal with.He found the features that I wanted on the truck and let me test drive for the weekend.Pretty well sold at that point but showed me comparable models.I was extremely happy with the trade in price.I will buy my next truck from Will and will send any potential buyers his way.He never pushed the deal and was always trying to help me choose what I wanted.AAA sales rating from me. More

New Ram 3500 Laramie We highly recommend Vince Manwaring and Collean Dawley. Our experience was great even though we weren't planning to purchase a new vehicle quite yet, We highly recommend Vince Manwaring and Collean Dawley. Our experience was great even though we weren't planning to purchase a new vehicle quite yet, the deal we got was to good to pass up!! We would recommend Vince too anyone wanting to buy a vehicle from there. He got us the deal we wanted on our trade in and is not a pushy sales person!! Collean is our go to person for financing. She is great at explaining the warranty options. Between Vince and Collean we got them to throw in a few extras with our truck and that means a lot to us. These two are very key in the success of Northland Dodge!! More

Amazing I cannot honesty say enough wonderful things about either of those men. Between Vince and Mike, I had my paperwork submitted and approval as well as m I cannot honesty say enough wonderful things about either of those men. Between Vince and Mike, I had my paperwork submitted and approval as well as my new jeep in roughly 5 hours. Then they also arranged to have it delivered to me while I was in school, just wonderful! I can't recommend better people, nor a better dealership to deal with if your looking for ANYTHING! I was a little intimidated as I'd never bought a new car myself, but those men as well as Gert whom delivered my jeep made me feel welcome and helped me through anything I required. Thanks again you guys!!!! More

Thanks guys :D I had a great time. Chris and Tom made me feel like a member of their own personal family. They allowed me to buy the car I wanted and were very patie I had a great time. Chris and Tom made me feel like a member of their own personal family. They allowed me to buy the car I wanted and were very patient while I thought about my decision. And although it was not completely detailed, I understand that it was not Chris nor Toms fault and a complete detailing was promised to me upon my next visit. Overall very happy with this experience. More

They Just want to Sell you a vehicle - Service Sucks! In my view they just want to sell you a vehicle and that is it. The service afterwards leaves much to be desired. Salesman did not spend the effort In my view they just want to sell you a vehicle and that is it. The service afterwards leaves much to be desired. Salesman did not spend the effort to find out or answer my question about why black chemical crud was spraying up onto my vehicle, just said they would detail it and the same thing happened again after it was detailed. The various departments do not communicate between each other very well and then they do not communicate with the customer - especially service. I brought my vehicle in to get the screen unlocked (this work was booked by the salesman) so I could get a backup camera installed by a third party. The service department apparently did not know what "getting the screen unlocked was" and instead performed troubleshooting on the screen; service department found nothing wrong with the screen - they failed to contact me or the salesman that booked the work to find out what getting the screen unlocked meant.. Instead I go to pickup my vehicle and find that the work was not done. Clearly the Service department did not value my time or they would have ensured that the work was completed More

New Purchase My husband and I recently purchased a new jeep patriot from this dealership. Rod set us up with a test drive and enabled us to negotiate a fair deal My husband and I recently purchased a new jeep patriot from this dealership. Rod set us up with a test drive and enabled us to negotiate a fair deal in purchasing our new jeep. Brandon helped us with the financing. Both Rod and Brandon were professional and friendly. I also really appreciated that we could buy our car insurance on site, and even better, we were sent on our way with a full tank of gas. I have already recommended this dealership to a colleague. Mr. and Mrs. S. More

Anderson It was a great experience even though I was not planning to purchase a new vehicle. He went above and beyond to get me what I wanted which to me is w It was a great experience even though I was not planning to purchase a new vehicle. He went above and beyond to get me what I wanted which to me is what customer service is all about. Thank you I love my new Jeep. More

While at Home Excellent service. I am happy I was able to stay at home while all the finances were taken care of rather than sit in the dealership for hours on end. Excellent service. I am happy I was able to stay at home while all the finances were taken care of rather than sit in the dealership for hours on end. They found the perfect vehicle for our family. We all love the 2014 Dodge Journey. Thank you so much :) More