Northgate Chevrolet Buick GMC Ltd

poor customer service, wreck your vehicle. After buying multiple vehicles from this dealership, and getting all my service work done through them. They have scratched my truck and even after i After buying multiple vehicles from this dealership, and getting all my service work done through them. They have scratched my truck and even after i proved to them it was not there when i dropped it off (and it was not done in the parking lot as the scratches go inside the door jamb). They won't fix it. When i tried to talk to the service manager, he won't return my phone calls and when i went to sit down with him to talk about it. He told me he has more important things to do and get out of his office. Im sorry, i thought i was the customer??? whats more important than me? Then when i went to talk to the new car general manager, he was appalled at how the service department was treating me and assured me that he would talk to the owner and look into it and get back to me.... Now he isnt responding to my texts or calls. Do yourself a favour and go somewhere else. Somewhere that customer service actually means something!! P.s. To the owner of northgate... If you arent aware of this situation then you should have a serious conversation with your managers. Make a customer happy and he will tell ten people, xxxx a customer off and he will tell a thousand. now wheres my survey card for GMC canada..... More

Purchase of new Silverado Tom Waring has once again provide superior valve and service in his sale of a new vehicle this is the second one I have purchased in the past 3 year Tom Waring has once again provide superior valve and service in his sale of a new vehicle this is the second one I have purchased in the past 3 years both time Tom meet all my needs and corrected any issues that arose in a timely manor and to my satisfaction . I received a good price for my used Silverado and got a good price on my purchase vehicle . I would definitely recommend Tom to any one wanting to purchase a vehicle .Shawn Dempsey also went the extra mile with my extended warranty. More

Very nice staff! Very nice staff with quick and efficient service. Good value for the money. Location is very convenient right off 127 ave. I think I will go there aga Very nice staff with quick and efficient service. Good value for the money. Location is very convenient right off 127 ave. I think I will go there again. Thanks guys! More

Management is awful!!! Myself and my husband went to look at a 2011 gmc duramax and wanted to trade our 2014 dodge ram... Calvin the manager was absolutely disrespectful tow Myself and my husband went to look at a 2011 gmc duramax and wanted to trade our 2014 dodge ram... Calvin the manager was absolutely disrespectful towards us after asking $25,000 for the truck he offered $20,000 and would not budge one little bit on either the truck for sale or our trade and basically told us we are wasting his time and he has people waiting to buy something... More

Excellent These guys are close to home and everytime I go they do a great job. Well priced and good bang for your buck. Would recommend These guys are close to home and everytime I go they do a great job. Well priced and good bang for your buck. Would recommend More

2014 Sierra I just bought a new truck from Andy Shepherd@Northgate GMC. I told Andy what I needed my truck for and he showed the truck that took care of my need I just bought a new truck from Andy Shepherd@Northgate GMC. I told Andy what I needed my truck for and he showed the truck that took care of my needs. Andy was very pleasant to deal with. More

Good Truck, Good People I dealt with Joe Ramos and Travis Smyth. The truck I wanted wasn't available from inventory so it was ordered. I picked up the 2014 Sierra on Wednesd I dealt with Joe Ramos and Travis Smyth. The truck I wanted wasn't available from inventory so it was ordered. I picked up the 2014 Sierra on Wednesday and am very pleased with the price and that there would be no extra delivery charges. I arrived to find both Joe and Travis on time and ready to get the deal done and me on my way. Travis had a stack of paperwork to go through and was obviously very familiar with all of the various documents and explained everything thoroughly. He offered up advise on extended warranties and even shared his own experiences on how to get some of the best out of the electronics, voice commands etc. He was very professional and helpful. When I was finished with Travis and the paperwork, Joe already had the truck pulled up front and my plate installed. He took me out and went over every feature of the vehicle. He was very knowledgeable about all of the details and how each would work and how I might use them. Boy,lots of gadgets. Overall very helpful in getting me started and down the road. He finished by having me wheel over to the gas station next door where he filled the tank and the last I saw of him was a handshake and he told me the gas was taken care of. Overall A+ service. Brad Eyben Contract Glass & Aluminum Ltd. More

I have recently traded my older vehicle for a new lease. I have had the pleasure of dealing with Denis Frehlich, Travis Smyth, and Karen Proulx. As my knowledge of the new vehicle line was limited, each one I have had the pleasure of dealing with Denis Frehlich, Travis Smyth, and Karen Proulx. As my knowledge of the new vehicle line was limited, each one of these folks took the time to explain, compare, and demonstrate each and every option or item that I was interested in. No matter my question or request, they took the time to assist me, and to make sure that I was completely satisfied. This has been my first experience with Northgate Chevrolet Buick GMC, I couldn't be happier or more satisfied with their knowledge, assistance and dedication to their customer service. I very highly recommend Northgate to everyone. This is a top notch dealership and does General Motors proud. More

Andy worked extremely hard to find me just the truck I wanted. I got exactly what I was looking for without having to take options I didn't want. No compromises, and no hard-sell! Andy did this by list wanted. I got exactly what I was looking for without having to take options I didn't want. No compromises, and no hard-sell! Andy did this by listening carefully to me and applying his excellent product knowledge to point out things I hadn't considered. He truly exceeded my expectations in meeting my needs throughout the process. I'd send my kids to see him - I can't think of a better compliment. More

Northgate GMC and Andy Shepherd were great to deal with. I love my new truck, and would recommend them to anyone. Excellent service, and a no pressure environment. I love my new truck, and would recommend them to anyone. Excellent service, and a no pressure environment. More