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NewRoads Chrysler Dodge Jeep

Newmarket, ON

4.0
683 Reviews

17615 Yonge St

Newmarket, ON

L3Y 5H6

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683 Reviews of NewRoads Chrysler Dodge Jeep

June 29, 2015

Working on a purchase We are in the market to help our daughter make a vehicle purchase. We stopped in to MacIver to look at what they had for used cars. Jim was very hel More

by JeanneJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Hillock
June 28, 2015

Great service when I bought my car I 've done my deep research when i arrived this dealership. So, I knew all features and review's of the vehicle I wanted to buy (dodge grand caravan). More

by Nima
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Dever
June 25, 2015

Jeep Wrangler Sport Purchase I purchased my 2015 Jeep Wrangler Sport through Dale Dever and received excellant customer service. Dale kept me well informed as to the status of lo More

by Donna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Dever
June 24, 2015

Great Empathy Came in to buy a dipstick for my 2008 300 and saw a 2011 300 on the lot, Peter Munger saw me and offered to help. With a few probes he steered me to More

by Teddify
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Ingoglia, Peter Munger
June 24, 2015

Jeep Wrangler Rubicon Purchase Michael Dempsey and his team and Maciver were amazing to deal with. They went about and beyond the call of duty to make sure I got all the options I w More

by TMR Customs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dempsey
June 20, 2015

They did what it took to get me into a new 2015 Ram without This dealership was recommended to me. I traded in my 2010 Ram for a new EcoDiesel. I found the one I wanted on their lot with just the options I want More

by BMac
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dempsey
June 20, 2015

Great experience I trade my 2014 Jeep Wrangler for a brand new RAM 1500. Really enjoy the service there. Michael was there to answer all my questions and help me to ge More

by john1104
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dempsey
June 20, 2015

Oversold and lack of responsibillty Purchased a Dodge Journey in January 2015. Deal took over 3 weeks to close since it was brought in from another dealership ... I thought that's fine . More

by Joedodge1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Morgan
Jun 26, 2015 -

NewRoads Chrysler Dodge Jeep responded

Dear Customer, First off let me say thank you for taking time out of your busy schedule to give us your review and to let us know how we are doing. Secondly, I sincerely apologize for the way your were treated and how your were let down by our after sales service: this is not indicative of how we treat our customers after trusting us with their vehicle purchase. Agreed, that our bodyshop does deal with a great deal of work for our dealership as well other dealerships locally but that is not an excuse for letting your issues fall through the cracks. Though it may be too late to fix the current issue with your bumper, I would humbly request that when you are in the local area of Newmarket to please stop by the dealership. So we can discuss what we can do to regain your trust in servicing your vehicle in the future. Its unfortunate that James is no longer with our dealership, but its no excuse for your experieince. Please ask for either John MacIver or Myself in the future so that we can take ownership of any of your issues and ensure your looked after accordingly. Please feel free to call me directly at my number below for any other concerns. Very best regards, Larry Limcumpao Web Marketing Manager MacIver Dodge Jeep Ram 17615 Yonge St, Newmarket, ON L3Y 5H6 Office: 905-898-1900 x 245 | Fax: (905) 898 4729

June 18, 2015

Great experience with purchase of new vehicle WE purchased a 2015 Dodge Ram Laramie and it was so nice to deal with a salesperson that took the time to meet all our needs. Felix Novoselov was a p More

by Jodi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rui
June 12, 2015

Don't waste your time I felt as if I was not a worthy customer for Jim's time. He made me feel rushed and harassed me about buying a car. More

by Ange
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Hillock
Jun 26, 2015 -

NewRoads Chrysler Dodge Jeep responded

Hi Ange, My name is Larry Limcumpao I am one of the Managers here MacIver Dodge Jeep Chrysler. I am sorry that your experience here at MacIver was so poor. I respectful want to say that this is not indicative of our buyer's experience, If you could be so kind as in the future if you decide to visit our dealership once again please ask for either John MacIver or myself. We will make sure that your next experieince is much more exemplary and to your satisfaction. Thank you for letting us know how we can improve the customer experience here at MacIver. All the very best in the future. Larry Limcumpao Web Marketing Manager MacIver Dodge Jeep Ram 17615 Yonge St, Newmarket, ON L3Y 5H6 Office: 905-898-1900 x 245 | Fax: (905) 898 4729

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