Myers Barrhaven Volkswagen

I have been a customer at this dealership and what I have experienced over the past two months has been nothing short of a failure at every level. It started with something that should have been straightfor experienced over the past two months has been nothing short of a failure at every level. It started with something that should have been straightforward — retrieving my tires and rims from their storage service. What I discovered was that they had lost them. Lost property that was in their care and their responsibility. That alone should tell you everything you need to know about how this dealership operates. What followed was two months of chasing them down personally. Phone calls that went nowhere. Showing up in person repeatedly just to get basic updates that should have been communicated to me proactively. At one point senior management personally told me everything was ready and to bring my car in immediately — I did, only to receive a call hours later saying the rims were not actually there and had never arrived. A completely wasted trip based on false information from their own management. I was promised a resolution. I was promised compensation. I have received neither. Every single update I have gotten has only come because I pushed for it. I have been passed between staff members and met with platitudes at every turn — no accountability, no ownership, no genuine attempt to make this right. Escalating to VW corporate only resulted in being sent back to the dealer. Two months later I am still driving on my winter tires in July with no confirmed resolution in sight. If you are considering this dealership for service or are thinking of using their storage program, please learn from my experience. They will lose your property and waste your time on the excuse of making it right. More

This is the worst experience I've had with a dealer in 35 years of owning cars. I took my 2022 Jetta in for simple repairs to a rubber door seal that had become unattached. Thy informed me that the repair wo years of owning cars. I took my 2022 Jetta in for simple repairs to a rubber door seal that had become unattached. Thy informed me that the repair would not be covered by the VW warranty because I had taken the car for rust proofing undercoating by a 3rd party. I then had the car examined by the leading national firm that had applied the undercoating, who said that the undercoating had been perfectly applied and there was no evidence of oil on the door that might have loosened the rubber seal. When I then went back to the Myers Service Manager, he suggested that they might consider making the repair for a reduced price. We set up a time to talk about it by phone but he was unavailable when I called and ignored my repeated emails to call me back. I'm sure VW owners would be surprised to know that simply caring enough to have their cars undercoated for the Canadian winter can result in VW voiding their warranties. The Jetta is a great car but, unfortunately, the service offered by VW and its dealers is abysmal. More

Ounkar provided us with the best experience we had at any dealership, he was really polite and understanding of our needs, even when we decided not to go with the Volkswagen option, he still was kind and pro dealership, he was really polite and understanding of our needs, even when we decided not to go with the Volkswagen option, he still was kind and professional. More