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Murray Hyundai White Rock
Surrey, BC
798 Reviews
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798 Reviews of Murray Hyundai White Rock
January 18, 2015
Keep an eye on your paperwork So we spent a few weeks dealing with Murray Hyundai and I am very disappointed in their business tactics. The week before Christmas we took the 2015 S So we spent a few weeks dealing with Murray Hyundai and I am very disappointed in their business tactics. The week before Christmas we took the 2015 Santa Fe XL out for a test drive to compare it to the 2014. We liked it better and then agreed on the price that day ($42,799 for the Limited after Freight and PDI). We weren't sure whether we would have one or two trades so we waited a week to see if we got any responses from buyers, but no nibbles. We went back in the next weekend and negotiated on the trades. We agreed to a price on these as well ($20,500 for our two cars plus some accessories for the new vehicle). We signed off on the worksheet without paying attention to the written down sales price. Once in the finance office with Sara (who is super nice and graduated from the same High School as my wife and I...Huskies What?) we noticed the price of the vehicle had shot back up to the MSRP. We had Sara call the sales person back in and he explained first that we had agreed on that price for the 2014...no we never discussed price on the 2014 because we liked the 2015. He went and talked to his manager came back and then tried telling me that because we moved on the trades we had to move on the sale price. I don't work like that. An agreed price is an agreed price. I really thought the sales guy was a nice guy, but these slimy tactics are underhanded and unfair. We left and never came back. We bought a 2015 Santa Fe XL from Langley Hyundai a week later...at a better price as well. Thanks Murray Hyundai you really helped us make a deal with Langley. They should hire you. More
by Reign85
December 21, 2014
Great Customer Service Just bought my first car from Mike, a 2013 Hyundai Accent. He was very friendly and easy to deal with. He was able to answer all questions and concern Just bought my first car from Mike, a 2013 Hyundai Accent. He was very friendly and easy to deal with. He was able to answer all questions and concerns that I had, making the process fast and very efficient. Melissa was also very pleasant to deal with and presented me with all my options, which made me more confident with my decision. Overall it was a great dealership to deal with and I would highly recommend Murray Hyundai to anyone looking for their next car. More
by tw94
Employees Worked With
Melissa Ravensbergen
May 31, 2014
Very Happy Customer! Purchased a 2014 Santa Fe Sport. Everyone we had contact with was extremely friendly and helpful. Kudos to Peter, Travis, and Sarah for making it a Purchased a 2014 Santa Fe Sport. Everyone we had contact with was extremely friendly and helpful. Kudos to Peter, Travis, and Sarah for making it a hassle-free buying experience. Lots of laughs with Kevin and Andy. Would definitely recommend them to anyone looking to buy a vehicle. I'm sure we will be buying our next vehicle there. More
by mjschneider57
Employees Worked With
Andy (lot person), Travis Scarfe, Peter Vethanayagam
May 11, 2014
Extremely Good Customer Service and Extremely Good Price! Just bought a brand new Santa Fe Sport from Travis / Andrew. Very good shopping experience. The buying process was very efficient and every issues and Just bought a brand new Santa Fe Sport from Travis / Andrew. Very good shopping experience. The buying process was very efficient and every issues and concerns are dealt with promptly and got resolved right away. All the staff there, from the front desk to the back end service dept., I dealt with are very friendly, helpful and knowledgable. They know the products and services they sell and they are proud of that. They keep what they promised and are honest to their customers. This is a dealership I would highly recommend to everyone who is considering buying a Hyundai vehicle. Good job, guys! More
by freely
Employees Worked With
Travis Scarfe, Melissa Ravensbergen, Andrew McCullough
May 09, 2014
Great service! The staff at Murray Hyundai, were very helpful and patient with me as I had no idea what kind of car I wanted. Because I was so indecisive, I ended u The staff at Murray Hyundai, were very helpful and patient with me as I had no idea what kind of car I wanted. Because I was so indecisive, I ended up going on lots of test drives. My salesman Thomas was able to help me narrow it down to a great little car with all of the bells and whistles. I would recommend this dealership any time. Thanks Cindy Chernoff More
by CindyChenroff
Employees Worked With
Cedric Gagne, Gene Levin, Amanda Frost, Danny Jang
April 25, 2014
Happy Customer I have purchased a lot of cars over the years & have had mixed experiences, but everything I have experienced from the initial visit, the purchase & s I have purchased a lot of cars over the years & have had mixed experiences, but everything I have experienced from the initial visit, the purchase & service my experience has been excellent. I highly recommend this dealership. More
by johntitus
Employees Worked With
Cedric Gagne, Travis Scarfe, Mic Fronteddu, Theo Lohnes, Melissa Ravensbergen, Amanda Frost
March 11, 2014
I found the sales experience to be very relaxed and did not feel pressured to buy. In addition, we negiotiated the price via email and when concerns were identified after the test drive and BCAA inspectio not feel pressured to buy. In addition, we negiotiated the price via email and when concerns were identified after the test drive and BCAA inspection all the issues were addressed. In contrast, the final sales transaction was high pressured as the fiance person was pushing the extended warranty and seemed to personalize my decision to not go for the $3000 extended warranty because I felt that it benefits the dealer more then the customer. If I had not had this experience my ratings would have been Great instead of good. More
by kdormondjr1882
Employees Worked With
Travis , Travis Scarfe
December 08, 2013
Ive owned 3 Hyundai's in 10 years and love my cars. It's refreshing to go to a dealership that knows the meaning of customer service. In the past, my dealings with the 'other' Hyundai dealerships were It's refreshing to go to a dealership that knows the meaning of customer service. In the past, my dealings with the 'other' Hyundai dealerships were mediocre at best. I thought I'd give White Rock a try and I'm glad I did. The dealership is owned by Murray, who is a big name and have a lot of other locations in Canada. The service reps Theo and Kevin are not only genuinely nice people, they really do know their cars! Did I say 'refreshing'? They have a service shuttle that takes us to the pier where my wife and I enjoy lunch while my car is taken care of. The car is always fixed right and cleaned before I go home. Hands down, the best Hyundai service department I've dealt with. Now I drive right by the 'other' dealerships on my way to White Rock! More
by teetime10
Employees Worked With
Theo, Kevin, Theo Lohnes
June 09, 2013
I have been taking my 10year old car to Murray Hyundai since they first opened,so they were a natural choice when it was time to upgrade.Gene Levin couldn't have been more helpful or patient,he answered a since they first opened,so they were a natural choice when it was time to upgrade.Gene Levin couldn't have been more helpful or patient,he answered all my questions and calmed my fears.Kim Rose helped me through the mounds of paper work taking the time to make sure that I understood all I was signing. I already knew the Service folk were friendly now I know the Sales people are as well. I have always felt confident with the work that was done and I will continue to use Murray Hyundai for all future service requirements. Great place ,great people. More
by haymanot
Employees Worked With
Gene Levin, Gene Levin
March 13, 2013
Everything rated as 'Great' is embarrassing but my experience in buying (a Veloster) and two service trips have been a pleaffasure. Sales staff were not pushy, financing arrangements were fair and my experience in buying (a Veloster) and two service trips have been a pleaffasure. Sales staff were not pushy, financing arrangements were fair and all staff are friendly and helpful. More
by tsiverns
Employees Worked With
Thomas, Blair, Kevin
