Motor City Chrysler

remote starter problem excellent service from John Leclair, very friendly , and helpful. walked out of the service department very happy. Thank you. July 25/17 referred Mo excellent service from John Leclair, very friendly , and helpful. walked out of the service department very happy. Thank you. July 25/17 referred Motor City to my son as he just bought a 2017 Doge Ram. More

Top notch experience! From start to finish Rick was a true professional. He explained everything in detail. He worked with our busy schedules. And lastly, he made sure w From start to finish Rick was a true professional. He explained everything in detail. He worked with our busy schedules. And lastly, he made sure we were getting the best deal possible! I would definitely come back when it's time for our next vehicles. More

diagnostics on no throttle paddle amazing service from kim prosser, very friendly and helpfull person, well considered an excellent service adviser. keeps us informed with all actions amazing service from kim prosser, very friendly and helpfull person, well considered an excellent service adviser. keeps us informed with all actions that was and needs to be taken regarding with the diagnostics. great job done keep up the honesty More

1st service visit on new vehicle Thank you Bobby Stewart for making this an easy and pleasurable experience. hard to find trustworthy people theses days, I have found one in Bobby! Thank you Bobby Stewart for making this an easy and pleasurable experience. hard to find trustworthy people theses days, I have found one in Bobby! I will be back for all my servicing needs. More

Service from Kim Prosser was excellent Kim was an excellent, top notch professional, she has superior listening and problem solving skills. I am a retired recruiter/sales and marketer an Kim was an excellent, top notch professional, she has superior listening and problem solving skills. I am a retired recruiter/sales and marketer and feel I read people very well. This young woman listened to the problem, efficiently took the situation, put it into it's right perspective and had service look at the problem. Kim worked to get the price down for me, which I requested. I live on a government pension and every penny counts,---she kept me from getting to upset. Her mannerisms and calm behaviour was so kind and respectful. She was very understand and went the extra mile. She certainly represented Motor City with class and I would recommend her for any top notch professional position. Kim has management skills and certainly knows her cars and how to take a problem, deal with it and I could walk away feeling like someone cared. Thank you very much Kim for helping me .. You deserve a promotion and raise . More

Service has been great, accessibility sucks I have been buying from and having cars serviced here for over 30 years. As I work 12 hour shifts (days and nights), the ability to see an adviser, ei I have been buying from and having cars serviced here for over 30 years. As I work 12 hour shifts (days and nights), the ability to see an adviser, either before or right after work, has always been a plus, as any issues are discussed and scheduled maintenance can be addressed. Bobby and John are always excellent information sources when I am not sure how to characterize a sound or a vibration. Recently, however, the hours changed. The current open hours do not allow for any discussion. Not having an adviser at 0600 means no advise before work, and not opening until 0800 means no discussion after work. Plus it means that if I want to get service by doing a drop and run I am either walking home or to work, neither of which is a suitable option. I have to believe that the time change was motivated by a short sighted, small minded cost saving measure, and not a more reasoned approach, as it would likely make most of the Fiat Chrysler employees at Windsor Assembly plant very frustrated that their ability to drop vehicles before and after heir shifts is compromised. Hopefully the hours go back in the Fall. More

Great service Thank you Kim, service advisor for getting my car in quickly, and hassle free! after several bad experiences at another dealership, I was pleased at m Thank you Kim, service advisor for getting my car in quickly, and hassle free! after several bad experiences at another dealership, I was pleased at motor City. I will be back More

Good experience overall Good service ! My only complaint is that our brand new van did need a few repairs ( scratch on side mirror & chrome trim coming off ) . Which has noth Good service ! My only complaint is that our brand new van did need a few repairs ( scratch on side mirror & chrome trim coming off ) . Which has nothing to do with sales person who was great. More

Positive experience. My experience with motor city Chrysler was positive. I dealt with service advisor John Leclair , he was very professional and also knowledgeable about My experience with motor city Chrysler was positive. I dealt with service advisor John Leclair , he was very professional and also knowledgeable about the problem with my van. He seemed to genuinely care about my situation which left me without a vehicle that I could start and use. I use my van for my job and because of Mr. LeClairs actions towards the speedy repair of the problem with my van I didn't lose a day of work. I will definitely recommend to my friends and family that if they need a knowledgeable establishment in which to have their vehicle serviced, Motor City is the place to go. Thanks Mr. LeClair. More

A day well spent. i went in for a Peace Of Mind service. I was informed of a recall on a switch so that was taken care of. Also needed a couple filters. Everything went i went in for a Peace Of Mind service. I was informed of a recall on a switch so that was taken care of. Also needed a couple filters. Everything went well/ I was made comfortable, offered a ride. All in all a very good experience. While I was there I spoke with Justin about the Pacifica. Nothing pushy. Just very friendly and all the info I wanted. More