Motor City Chrysler

Brought a new CVP for wrk Justin was great, knew what he was talking about and always answered my calls or returned them very quickly. Had to stop by and sign some papers quic Justin was great, knew what he was talking about and always answered my calls or returned them very quickly. Had to stop by and sign some papers quickly and Randi was ready when she said she would be and got me in an out fast. Bill had all the paperwork ready and was able to meet me late when i couldn't make it in during the day More

Poor & slow service, rude staff We needed a simple service- to check why the engine light was on. I asked them just to check it and that if it wasn’t serious we would wait till a les We needed a simple service- to check why the engine light was on. I asked them just to check it and that if it wasn’t serious we would wait till a less busy time to fix it. I was told to bring my car in around 10:00am on Wednesday January 3rd and that I would have it back one way or another by that evening. By 3:30pm I hadn’t had a call back so I called only to be told that they hadn’t even moved my car from where I left it yet, and that it likely would have to wait till tomorrow. The next morning I called at 8:45am to see what kind of time frame I could expect and I left a message. By 11:00am I hadn’t heard back so I called again only to be told that they had 4 service staff members off that day and likely wouldn’t get to my car. The woman I spoke to said that she was sorry and asked if it was okay to wait for the next day. I told her that I needed my car that day as both of my childrens’ car seats were in it and I didn’t have another car or the ability to wait for a third day. She said she would call me back before 2:00pm and that if it was not finished by then, I could come pick it up. By 2:15pm I hadn’t heard back so I called again and was put on hold. Twenty five minutes passed before the receptionist came back and said she didn’t know where anyone was and I’d have to wait till after 3:00pm to speak to someone. I asked to speak to a manager and she said, “there is no one in charge here today, sorry”, and hung up the phone. I called back and was yet again put on hold. While on hold, I got a call on another line from the service department. I put the original call on hold and answered it—it was the service department and they said no one had told them I had called or that I was waiting. Three times during this call I asked to speak to a manager and all three times I was told that there was not a single person that was in charge in the whole building The woman there informed me that Ray had just brought my car in and I could probably expect my car to be done that day. Again I stated that I needed my car to be able to pick up my children at 3:00pm and that I had been promised a call back by 2:00pm—it was now 2:45pm—to let me know if it was done or not. She put me on hold for 3 minutes, came back saying Ray just checked and that the problem was minor and could wait. By 3:15pm I was at the dealership to pick it up. I told the receptionist I was there to pick Up my car and after asking my name, she rolled her eyes and said “here”, slammed my key and a bill down on the desk, and didn’t say another word. Throughout this ridiculous ordeal I also found out that the gold warranty we got with our van in July when we purchased it had never been put in our name, so we had no coverage for any of the work possibly needed anyway. If I could, I would go back to July and never buy a vehicle from this disorganized, mismanaged business. Their reception desk is rude beyond belief, the service staff I spoke to had no clue what was going on in their own department, and the fact that despite three requests, I couldn’t once speak to anyone that would actually take responsibility for the fact that I had been left without a vehicle for two days in order to fix a problem (that didn’t get fixed anyway) that took a total of three minutes to diagnose. Never, ever again. What a waste of my family’s time and money. I already regret the next 2 years on the warranty we purchased (that hopefully is actually in our name by now) because I’ll be forced to deal with the same incompetent service over and over again. More

Great service! I recently bought a Jeep Wrangler, and couldn't be more happy about the experience I had with MotorCity Chrysler. The staff (Wayne, Ron and Andrea) th I recently bought a Jeep Wrangler, and couldn't be more happy about the experience I had with MotorCity Chrysler. The staff (Wayne, Ron and Andrea) that I interacted with were so helpful and kind through out the entire process of purchasing this Jeep. I definitely recommend this dealership! More

very good experience I recently leased a Jeep with the help of Micheal. He was very friendly and helpful. He was able to meet all my requirements. Also,the entire staff we I recently leased a Jeep with the help of Micheal. He was very friendly and helpful. He was able to meet all my requirements. Also,the entire staff were very helpful. More

New truck purchase Randi was always available to answer my questions. Randi treated me like I was worth a million dollars. Ruby was very friendly and helpful. Thank yo Randi was always available to answer my questions. Randi treated me like I was worth a million dollars. Ruby was very friendly and helpful. Thank you for making my purchase smooth and easy. More

Excellent service! I recently purchased another Jeep from Rony. His service, knowledge and outgoing spirit makes him a pleasure to work with. Rony has always gone above I recently purchased another Jeep from Rony. His service, knowledge and outgoing spirit makes him a pleasure to work with. Rony has always gone above and beyond to ensure my vehicle needs are taken care of. More

Very friendly and transparent Recently leased 2018 Jeep at Motor City, I found the dealership to be very friendly, upfront and very transparent about the pricing. Keep up the go Recently leased 2018 Jeep at Motor City, I found the dealership to be very friendly, upfront and very transparent about the pricing. Keep up the good work! Yogesh More

Great Dealership Just leased a 2018 Jeep Grand Cherokee from Roni Brandi. I have dealt with Roni and Motor City Chrysler for my last 5 vehicles. Roni makes the process Just leased a 2018 Jeep Grand Cherokee from Roni Brandi. I have dealt with Roni and Motor City Chrysler for my last 5 vehicles. Roni makes the process stress free. Overall great experience and I will continue to lease and purchase my vehicles from them. More

Nothing but good things to say This was our second vehicle purchased at Motor City Chrysler. I can honestly say that there is no place I would rather go, and nobody I'd rather buy f This was our second vehicle purchased at Motor City Chrysler. I can honestly say that there is no place I would rather go, and nobody I'd rather buy from than Jack Bryan. He was extremely knowledgeable and worked hard to find something that worked in our budget and fit our lifestyle perfectly. In the end we got exactly what we were looking for and left feeling like a part of the family. Thank you Motor City Chrysler and especially Jack Bryan for all of your hard work and making us feel welcomed. 10 out of 10 would buy from again! More

Trust Rony Rony is one of the good guys. I’d trust him with my kids. He makes square deals and always sticks to his word. He’s honest and forthcoming, even if Rony is one of the good guys. I’d trust him with my kids. He makes square deals and always sticks to his word. He’s honest and forthcoming, even if it means you might not want a particular model. He wants you to be happy with the product. He also believes that science is real and that climate change actually exists. More