Motor City Chrysler

Pleasant Experience Wayne Rogers went online looking for a vehicle for me and found one I was in love with, but it was in Toronto. I spoke with him while in Windsor and Wayne Rogers went online looking for a vehicle for me and found one I was in love with, but it was in Toronto. I spoke with him while in Windsor and he was eager to get me into a similar vehicle. How excited was I to find that Wayne had the vehicle transferred to Motor City in Windsor! After inquiring with 5 different dealers from around the province, I found Wayne's customer service to be as exemplary as his offer. He was a true professional for every aspect of the transaction and I would definately recommend him to my friends and family. More

"Customer service at Motor City Chrysler is the best " I found Jarrod to be very informative and friendly. He did not rush me. He made me feel valued. He was easy going. He took the time to explain everthi I found Jarrod to be very informative and friendly. He did not rush me. He made me feel valued. He was easy going. He took the time to explain everthing I needed to know. He gave me the best deal possible. He made me feel important and respected. I have looked at vehicles at other places but never purchased one as I felt rushed and pressured. Jarrod deserves recognition for his compassion and concern. My sincere thanks to Jarrod . I would return to this dealership and would recommend them to family and friends. More

"Pleasant Experience" After buying my new truck ,I noticed some scratches on the rear door glass, It was checked out by Carlyn and she promptly ordered the new glass, I rec After buying my new truck ,I noticed some scratches on the rear door glass, It was checked out by Carlyn and she promptly ordered the new glass, I received a phone call when the part came in, and scheduled an appointment.The work was perfect, Shuttle service is excellent, and I was very impressed with the overall experience. More

Not very happy. Although the Customer Service I receive is exemplary, the work out of the garage has not been at par with the experience I would expect for the amount Although the Customer Service I receive is exemplary, the work out of the garage has not been at par with the experience I would expect for the amount I have paid. Originally the vehicle (acquired January 2, 2015) went in for it's second oil change (while in my possession) at approximately 52,000km. I was upsold a package above a basic oil change which involved tire rotation, inspection of brakes, suspension, alignment, etc. At the time I had mentioned a hard shifting problem, a noise in the front end while turning, a hollow thunking noise over bumps, as well as a noise in the steering (which at the time of purchase was noted by the sales person and had indicated it would be repaired - not repaired). Although the terms of the warranties were explained to me, that if no issues were found then I would be paying for diagnostics. That bill was almost $300.00, with no resolution of the issues because nothing had been found wrong. The only issue that was addressed at that time was the noise in the steering (that was indicated before by sales) - turned out all it needed was lube... not covered, paid for that. The thunking in the suspension was also apparently my imagination (although I hear it now and again, as well as others I have had in the car) - "No issue - suspension is tight)" so no warranty - I paid diagnostics (although the piece of mind package includes a suspension inspection - not too happy about paying twice). The noise in the front end "cannot duplicate", get to pay for diagnostics - now the car has been in four times for the same issue. The second time - ride with a mechanic, although he heard it - cannot duplicate. The third time - ride with the service manager, he also hears it however because it is intermittent, we decide to leave it to see if it clears its self up or gets worse. (Did I mention I paid for this issue before as well because of "diagnostics" and "nothing was wrong"). Keep this particular visit in mind, as there are other issues I will address. The fourth time the car was in, for an oil change, I mentioned the noise again because it has been getting worse. The phone call I received was to ask me if the noise I heard was the whining in the power steering. (Its not that noise, this is more of a two rocks grinding on each other under pressure noise), told the power steering whining is a normal noise and my vehicle was ready for pickup. Back to the third visit, the vehicle had been brought to the garage a week earlier because of a rough idle, I showed the service advisers the rough idle (engine light on, also an intermittent problem, light would go out and it would idle properly in a couple days) in the drive through garage because I wanted a scan done to have on record what the issue was - could not do a scan as they had no openings, book an appointment for the following week (see third visit), during this visit the starter died on the mechanic and was replaced... before the engine codes were pulled. The rough idle has not happened since, but what was the cause, we will never know. Picked up the vehicle on Friday. On Tuesday before a trip to Hamilton, I hear a dragging under the vehicle when driving - the skid plate below the engine had come loose. Three of the four screws fell out - I was able to remove the fourth by hand with only a couple turns (screws were not put in properly - skid plate notes to torque screws). When I picked up the vehicle after the fourth visit, I had mentioned the skid plate and requested it to be put back on - I was told no one was available (I can see people in the garage) and that I could make an appointment - Seriously? I was not about to make an appointment for four screws. All in all, I am not impressed with the quality of work coming out of the garage. Double paying for inspections, paying for diagnostics because issues are not there - yet these issues are there. Parts falling off on the car (thank god it was in a parking lot and not on the 401 30 minutes later), constantly in and out for the same issue because it cannot be found, although apparent on ride alongs. Not because of the service advisers, but the actual service, once I have burned through my complimentary oil changes (cause I purchased the car here) I likely will find a new service garage, this garage has not impressed me, and although multiple opportunities have been given they have not redeemed themselves - an appointment for four screws... 5 minutes to fix their own screw up. More

Service was quick and I fast. Very satisfied. I recommend this place. The service is fast and efficient. Very friendly environment. You get the best customer experience service from the staff. I a I recommend this place. The service is fast and efficient. Very friendly environment. You get the best customer experience service from the staff. I am very satisfied with the service More

Quick Service Quick service oil change and tire rotation. Done fast, great friendly service. Kim is always helpful and a pleasure to interact with. Love the quic Quick service oil change and tire rotation. Done fast, great friendly service. Kim is always helpful and a pleasure to interact with. Love the quick in and out, no appointment needed!! More

Went smooth Always go in mid afternoon and I have no waiting..service was quick and out in 20 minutes...not just an oil change but fluid top up and check as well Always go in mid afternoon and I have no waiting..service was quick and out in 20 minutes...not just an oil change but fluid top up and check as well ..Free More

Great from start to finish Met promptly by Ryan who advised me that they would diagnose and fix my problem. Did I need a ride. Shuttle service was quick and so was the repair wo Met promptly by Ryan who advised me that they would diagnose and fix my problem. Did I need a ride. Shuttle service was quick and so was the repair work. No complaints and Ryan needs a special thank you More

AMAZING! The whole staff was super friendly, but Wayne absolutely went above and beyond! He helped answer my 500 questions, went out of his way to ensure that The whole staff was super friendly, but Wayne absolutely went above and beyond! He helped answer my 500 questions, went out of his way to ensure that I was absolutely in love with my car! Bill helped me get the financing I needed to get my dream car! I would definitely recommend him and Motor City Chrysler to everyone! More

costomer service at motor city chrysler is the best Ryan and Karen went out of their way to take care of our needs. We would refer anyone to Karen. She is not at all pushy and very knowledgable Ryan and Karen went out of their way to take care of our needs. We would refer anyone to Karen. She is not at all pushy and very knowledgable More