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Moncton Chrysler Jeep Dodge

Moncton, NB

Overview
Reviews
4.2
804 Reviews
Call Dealership (506) 857-3939
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1365 Mountain Rd

Moncton, NB

E1C 2T9

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Showing 804 reviews

November 22, 2024

2 hours for an oil change and tire rotation is not an efficient time frame More

by Mike McGlashing
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service counter person was good
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Dec 23, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave us a review Mike. We understand the frustration as many customers believe there are tech's waiting for their vehicle when they arrive and the actual service repair time is all the time a visit should take. We will continue to work on this as we respect our valued customers time as well as appreciate their support and business.

November 21, 2024

Jason was very accommodating to deal with, no issues, easy to deal with no pressure sales More

by damienbenard429
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Galloway, John Thorley, Jason Harquail
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Nov 23, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a kind review Damien. The team always enjoys the recognition for a job well done and it gives everyone a boost to their day. We look forward to the next time you stop by the dealership.

November 20, 2024

Appointment was for 8:45 am They get my jeep in at 2:00 pm Forgot to put my winter tire on Verry disappointed More

by Denis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service départemental
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Nov 23, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to let us know about your experience Denis. The service team will look at what happened that this information did not get included with your repair order. This is certainly not what we wanted from the team and not what we wanted for you. One of the team members will reach out to see if we can assist to resolve the situation for you at your earliest convenience.

November 20, 2024

Very helpful, good customer service, on schedule and fair representation of the service and costs More

by Joan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept, Paul Goguen
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Nov 23, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a kind review Joan. We are very appreciative of you leaving a review of your experience and look forward to the next time you are here.

November 19, 2024

Exceptional service from entry to exit. Real professional service team. Always a pleasure to visit, it's like family. More

by Wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene from the Service Department
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Nov 23, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a kind review Wayne. Your comments brought a smile to so many faces. Our goal is for everyone to feel comfortable, appreciated and like they are somewhere safe and familiar. On behalf of the entire team we appreciate you expressing your experience at Moncton Chrysler and look forward to the next time you are here.

November 16, 2024

Good service and fair pricing. Nice customer service from Diana. She was very attentive to my request. More

by abiodun.ishioye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana
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Nov 21, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for the kind review Adiodun. We appreciate you taking the time to provide feedback about your visit as it means a lot to everyone here to make sure the customer comes first. We look forward to your next visit.

November 15, 2024

Service department is very slow. Had an oil appointment booked for 8:15 am and never got in or down until 11:15 am More

by Melissa_golding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 21, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave a review Melissa. We appreciate that your time is very important and we are always looking at ways to improve the flow of the check in / check out process of a service drive thru. We appreciate you bringing your vehicle to us for your oil changes. The team are working on processes that speed up routine maintenance as well as provide the courtest 185 point inspections.

November 15, 2024

Not excited about booking process had a 10 am appointment and was told on arrival that was just a booking time not sure when they would get to us we live 1 hour out of town didn't really have time to be the More

by garthmorton97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwight Peters
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Nov 21, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave a review about your experience Garth. We can appreciate how important time is for everyone and as a result we have been working with industry leading recommendations to continually work on our service process. We would like to evolve from the Dr patient formula. Checking in with the Advisors allows them to assign jobs to properly qualified tech with specific training so it can be claimed under warranty. Step 2 and 3 of that checkin is diagnoses, recommendation, parts, repair. We are working on it to get customers in and out as quickly and successfully as possible. Thank you for visit and we hope to improve on the experience.

November 14, 2024

People working at the checking station are very friendly and hard working trying to help everyone, thanks More

by James665
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 21, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a kind review James. On behalf of the entire team we appreciate you reflecting on your experience and sharing it for others.

November 12, 2024

Upon attending Moncton Chrysler, I was assured that they would locate and fix the problem. They didn't fail... the problem was resolved and I am very satisfied, and it wasn't costly either. Thanks for a jo More

by Irish Stock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance department.
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Nov 13, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a kind review Irish. The entire team appreciates the recognition and it really does go a long way for them when peforming their day to day.

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