Mercedes-Benz Winnipeg

I should have written this review a long time ago.My I should have written this review a long time ago. My story with Merceded Benz Winnipeg started five years ago, when I went to buy a Mercedes USV. I should have written this review a long time ago. My story with Merceded Benz Winnipeg started five years ago, when I went to buy a Mercedes USV. They didn't have the specs I wanted and told me they would not get it from another dealer. So, I checked other dealers and found what I wanted in another province. I bought the SUV and brought it back to Manitoba. Because the car was under warranty and there are no other Mercedes dealers in the province, I had to service my car at this dealership. I’m not exaggerating when I say that I’ve had problems with the service department at least 80% of the time, and all the problems stem from poor communication!! For example, they tell you they will contact you once the car is ready, but they never do. I always bring my vehicle in between 7:30 and 8 am, but no one calls until I phone them at 3 pm to ask if the vehicle is ready, even though they state that labor time is usually 2-3 hours. When I ask about the service advisors, they are either on lunch break or not at the desk most of the time. When I ask them to call me back, they don't call or may call after 45 minutes. Moreover, they will tell you that your car needs a part replaced and that they will call you when the parts are here, but they don't. They used to have problems with appointment bookings. One time the advisor declined to accept my car because he didn't have me on his list even though I booked it online. The funny thing was when he told me that my appointment was the following Monday, which happened to be a provincial holiday and the dealership was closed! They also used to have a shuttle, but I have been told they don't have it anymore due to COVID restrictions. I know the shuttle driver, and I always see him there waiting to take or drive customers out of the service shop. Maybe it's for VIP customers! Today, they took it to another level. I had to call at 2 pm to ask if my car was ready. I was told my service advisor was on a lunch break, so I asked the lady if my car was ready. She checked and said yes. So I went to pick it up, but I was standing and waiting for someone to say hi and acknowledge me. Eventually, a service advisor came from somewhere and told me someone would be with me shortly. Another advisor came, but he was busy with something else. A gentleman came and stood beside me, waiting for an advisor. After a few minutes, the guy who told me to wait came and talked to the busy advisor and told him to help the man who came after me!! Eventually, I had to speak to the van service advisor and ask him to help me. The only reason I gave the extra star is because of the Manager, Ms. Borton, who tries to fix these problems when I call her. But this is getting ridiculous. I'm tired of needing to talk to her to get things fixed or better explained. In short, if I didn’t like my SUV or there was another Mercedes service shop, I would stop going to Mercedes Benz Winnipeg. More

Neil, Em and Marz made my first buy an excellent experience Very professional and personable experience Very professional and personable More

I am really disappointed after one month waiting for appointment l had to leave with no help what a shame!they promised a car for the day they said wait for first check the guy was wandering around and appointment l had to leave with no help what a shame!they promised a car for the day they said wait for first check the guy was wandering around and do noting after one hour I and nobody cared . More

Jan4 2021 Great Dealership Bought a used SUV from Jan4 2021 Great Dealership Bought a used SUV from Mersedes-Bens Winnipeg. Really quick no hassle deal. Sales manager made the deal above my expe Jan4 2021 Great Dealership Bought a used SUV from Mersedes-Bens Winnipeg. Really quick no hassle deal. Sales manager made the deal above my expectations. Would buy there again. Every part of the deal was very professional. Ty More

Where to begin! I bought a new car, gla 45 amg from this dealership in 2018. I’ve always like foreign cars mostly Audi but the girlfriend wanted a Mercedes! So I bought a entry level, it was a good ex this dealership in 2018. I’ve always like foreign cars mostly Audi but the girlfriend wanted a Mercedes! So I bought a entry level, it was a good experience then and the deal satisfied me at that time. I’m not saying it was perfect but as I had issues with car, they dealt with them professionally, and as we know all car have little bugs! Now fast forward a month ago and me and my girlfriend have had our second child! And we bought our first car there just after our first so it was time to upgrade! Bigger and better, so I contacted dirk again and told him what I was looking for. We worked on a deal for 3 weeks over phone as it was a big purchase for me! I was purchasing a 2019 glc 63 s coupe amg this time, a fantastic car by every review and I love power. 10 yrs ago it was only a dream to own a car with this precise power and engineering in to it! Dirk was very professional once again and patience as I was all red neck on him as I am a miner. We did deal over phone, but just before I did pick up I threw him a curve ball and asked him to wrap car and put a note on windshield asking my girlfriend if she would marry me! He and the team went well above and beyond and wrapped car, threw rose petals all over hood and dash with lights, and to top it off a bottle of champagne and chocolates in the hatch! And you can guess right she said “YES!” In my mind they went well above and beyond. They video taped the whole experience and everyone knew! it was a great experience for my soon to be wife and myself. I would recommend them to anyone wether they want a entry level or the real deal, I would just say now splurge for the “real deal car!” But all to there own. This dealership will be part of my life forever and we built memories forever together! Thanks to all of the team and especially Dirk! And if I was anyone important I would give you a raise “sir” I will never shop at another place for a car and I hope anyone that goes there can experience what I have since I started going there! Awesome job guys and thanks again! More

I prefer giving them a 0 in customer service!!! If I can rate the service I got at Mercedes-Benz in Winnipeg. Please don’t trust them at all. I drove all the way from Regina, SK after I finalize the deal ov rate the service I got at Mercedes-Benz in Winnipeg. Please don’t trust them at all. I drove all the way from Regina, SK after I finalize the deal over the phone with the sale person(Pranay). The day, I was suppose to go get the car. They called me one day before saying that car does need brakes pad replaced . They would prefer fixing that upfront rather than later because they provide excellent service to their customers. Next week, I got a call from Jorden Lee( General Manager) saying that we do apologize for the inconvenience but car does need thermostat replaced and we do require another 2-3 days as we have ordered the parts from Toronto. Even after that, I gave enough time - actually one week and finally went to Winnipeg along with my brother to get the car. After test drive - we found out that there engine is bit noisy and car bumper was replaced and was painted. Jorden Lee - call the mechanic and told us there is something going on and he is ready to take fix it at local Mercedes-Benz dealer in Regina. I would like to inform the customers that please don’t trust their gold standard inspection as it doesn’t even meet the expectation of normal person like me. Who is not even a mechanic. I am heading back to Regina, SK after wasting my 1 whole day at the this dealer. What a waste of service!!! I am person who doesn’t even put negative review on any of the websites ever in my life but if this is the customer service. Please don’t trust their CarFax report as it doesn’t even say that car have an accident reported. I am laughing at you guys!! Thanks for wasting my time, money and doing a credit check on me. More

Worst service I've ever recieved, was charged 540 dollars for a fuel pump that I could have purchased on rockauto.com shipped to my door for 70 dollars,. I was told that "Mercedes parts cost more" excuse. w for a fuel pump that I could have purchased on rockauto.com shipped to my door for 70 dollars,. I was told that "Mercedes parts cost more" excuse. will not be dealing with this price gouging dealer again! More

Oustanding service Everyone was very attentive from the time I first stepped into the dealership to the day I drove off with my car. A couple of things needed to be att Everyone was very attentive from the time I first stepped into the dealership to the day I drove off with my car. A couple of things needed to be attended to both before and after the purchase and in each case they were handled quickly and I was informed as to what was happening all along the way. What impressed me the most was when Max said that he needed to be happy with the work as well as me which tells me they have a high standard in the work they do. More

Outstanding customer service We love our new SUV. Chris was great and made the process very easy. We would recommend Chris to anyone looking for outstanding customer Service. We love our new SUV. Chris was great and made the process very easy. We would recommend Chris to anyone looking for outstanding customer Service. More

Careful Worst experience ever, it is all about sales, no customer service! I bought a car before November and got the winter package thinking they would have Worst experience ever, it is all about sales, no customer service! I bought a car before November and got the winter package thinking they would have it now because it was winter! He gave me a brush with Mercedes on it and said he would call me in a couple of days with the rest of my package. Well winter is over (2 months later)and i have my car in for servicing and i decided to return the brush and cancel the purchase of the winter package. Well all of the sudden the package is in and my sales man goes and gets it!!! Woo Hoo!!!! The sales manager Roger Man said that the blisters in the side of my used car tires are acceptable according to Winnipeg Benz, not true when i talked to Pirelli they said any tire with a blister on the side wall is dangerous! Now i can't drive the car until Winnipeg Benz changes the tire for safe ones, that was a hassle but it was done i think!! BUYER BEWARE IT IS A BIG INVESTMENT!!!!! Get your Winnipeg Benz inspected at a independent before you purchase. More