Mercedes-Benz Thornhill

Very friendly staff and I found John DeSantis very helpful. He followed my issue very closely and managed it appropriately. Also thanks from Meysam Zoie which He take care of the costumers very well. helpful. He followed my issue very closely and managed it appropriately. Also thanks from Meysam Zoie which He take care of the costumers very well. More

Bought a 2019 Mercedes E Class at the Thornhill (Steeles Ave.) corporate dealership. I asked the vehicle demonstrator if she was vaccinated and she said no. So I told her that I wanted someone who was vacci Ave.) corporate dealership. I asked the vehicle demonstrator if she was vaccinated and she said no. So I told her that I wanted someone who was vaccinated. Went back inside the store and asked the salesperson to find me someone who was vaccinated. Spoke to his manager "Marshall". Knowing full well what the issue was, this "smart xxx" belligerently asked me "vaccinated against what"? Also tells me that I have no right to ask whether a Mercedes employee sitting alongside me in the passenger seat of my car if they are vaccinated? This is from a Mercedes manager! I thought I was entitled to expect that Mercedes customer facing employees getting into my car along side me are vaccinated. Mercedes disagrees. My fault. According to Mercedes, I am apparently not entitled to ask a Mercedes employee sitting along side me in the passenger seat of my car if he or she is vaccinated. More

Mohammad Zuie is the most knowledgeable and professional salesperson at Mercedes Benz Thornhill. Since I ordered the car, he has diligently followed up with me, returning my calls and replying promptly to m salesperson at Mercedes Benz Thornhill. Since I ordered the car, he has diligently followed up with me, returning my calls and replying promptly to my emails until my new Mercedes came in at the dealership in the best timeline possible. I had an amazing experience and I strongly recommend Mohammad to anyone who would like to get behind the wheel of a Mercedes. The slogan "the Best or Nothing" certainly applies to Mohammad. He is the Best! More

Mohammad truly symbolizes the Mercedes-Benz Brand. I have been monitoring and waiting like it seems forever to purchase a GLS63. Turned out i was hunting for a Unicorn ... Gary from DT MB directed us t have been monitoring and waiting like it seems forever to purchase a GLS63. Turned out i was hunting for a Unicorn ... Gary from DT MB directed us to Mohammad that was just starting to enjoy the GLS ... but no more. It is now mine !!! But the team really gave us that red carpet service taking through the vehicle before the purchase to validate all of the features and capability of the vehicle. Delivery was so smooth, professional including the follow-up call the next day. But the best is that Mohammad may be the lead but he introduced to his entire team including the Service Advisor who will make sure our vehicle continues to run like new. THANK YOU TEAM ... we feel adopted by the MB Thornhill family. More

Mo Zuie is one of the most professional, efficient, most helpful and over all great, quality service provider at Benz Thornhill. He has taken care of all my needs in the most proficient and timely manner. Y helpful and over all great, quality service provider at Benz Thornhill. He has taken care of all my needs in the most proficient and timely manner. You can’t go wrong with his advice and great service. He’s your guy. More

Mo Zuie is excellent ! Whatever he tells you regarding the purchase of the vehicle is true and accurate and happens. He is like your valet, he makes everything easy. the purchase of the vehicle is true and accurate and happens. He is like your valet, he makes everything easy. More

Mohammad is an amazing salesperson. He makes everything easy and smooth. My car was ready on time. I enjoyed picking up my new G63. Thanks you. easy and smooth. My car was ready on time. I enjoyed picking up my new G63. Thanks you. More

I experienced Amazing Service when I purchased my car with sales agent Mohammad Meysam Zuie. I always use this dealership for sales and service. Thank you with sales agent Mohammad Meysam Zuie. I always use this dealership for sales and service. Thank you More

I picked up a new car and the engine light came on I picked up a new car and the engine light came on before I got home. Then tell me they forgot to put in one of the parts. Took me three days to fix I picked up a new car and the engine light came on before I got home. Then tell me they forgot to put in one of the parts. Took me three days to fix it, but it wasn't a good experience More

I had a bad customer care experience with MB Thornhill location and consequently, Their financial department, Briefly, I had a lease car returned to them after the lease term, and they charged me two thou location and consequently, Their financial department, Briefly, I had a lease car returned to them after the lease term, and they charged me two thousand dollars for the services that they had done on the car and I had paid for that, the case is still open, and they don't respond!! More