Mercedes-Benz Thornhill

Service dep’t has to learn something about customer service. Never going to this dealership again. I’m getting rid of my 1 year old Mercedes and am going g back to Lexus who clearly understand customer service. Never going to this dealership again. I’m getting rid of my 1 year old Mercedes and am going g back to Lexus who clearly understand customer service and client retention. More

It was amazing experience, Meysam helpd us to finally find our dream car, quite patient, even with a short notice he always tried to squeeze an appointment for us, replied rapidly even when his working t find our dream car, quite patient, even with a short notice he always tried to squeeze an appointment for us, replied rapidly even when his working time was done, he definitely went extra miles to keep us satisfied, and quite interestingly I could see he enjoyed doing it. He was quite professional and respectful though I am a picky customer, Overall, I have a wonderful experience from this dealership now, and I would not go around to look for car in another dealership in future. More

I went in to get service and Deepaks friend walks in very beautiful blonde hair woman looks like Mariah Carey. Let her know Deepak I want to buy her a car at your dealership. I've bought 3 cars from there an beautiful blonde hair woman looks like Mariah Carey. Let her know Deepak I want to buy her a car at your dealership. I've bought 3 cars from there and everyone is lovely and very professional. More

I brought in my car for service and had the issue sorted out. Both Mr Louie (Head Mechanic) and Mr Yashar (Service Manager) treated me with respect and ensured my needs were met. They deserve an endorsement out. Both Mr Louie (Head Mechanic) and Mr Yashar (Service Manager) treated me with respect and ensured my needs were met. They deserve an endorsement! More

This place is brutal. Brought my new car I just bought in for service as it was shaking all over the road when it went over a bump. They returned it to me without any co Brought my new car I just bought in for service as it was shaking all over the road when it went over a bump. They returned it to me without any communication saying there was nothing wrong with my brand new vehicle. No further investigations, it was -- you are imagining things sir. Add to this their standard 20-30 minutes to speak to an advisor, I am incredulous that anyone would return to this establishment More

I always deal with Mr. Louie in the parts department. He always tries to help me in whatever possible way he can. I always see him with a big smile on his face and the good Louie in the parts department. He always tries to help me in whatever possible way he can. I always see him with a big smile on his face and the good thing about him is that he recognizes my voice and my name on the phone. Very helpful, professional and dedicated person. More

Took car in to check dashboard lights turning off and on while driving, inspected at dealership for three days and spent $600 on a software update which did not fix the issue. Contacted Mercedes and they wa while driving, inspected at dealership for three days and spent $600 on a software update which did not fix the issue. Contacted Mercedes and they want me to bring the car in again and spend more money on the inspection. Was told that they never seen this problem before and that they don’t know the cause of the issue. More

Hi Chris. ( This is our sales person) Just to let you know I have ordered the BMW I7. One of the main reasons is because of the offensive attitude of your ser ( This is our sales person) Just to let you know I have ordered the BMW I7. One of the main reasons is because of the offensive attitude of your service department.My wife dropped her car off for service on the weekend and again and this morning she got a hassle with rudeness from the service department. This happens every time we drop a car off. If you remember we had to get your help for the same issue when we were picking up the new E450 and dropping her car off for service and she was told she would have to take it away. BMW has no issues dropping cars off for service you don’t need an appointment you just use the Kiosk for drop off and and pick up which you can use 24/7 Please pass this text along to your general manager. I will now get rid of the E450 and E550 lovely cars but getting service from Mercedes spoils the the enjoyment. It has been great dealing with you over the years but as a good customer at your branch since 1986, we usually have a least 2 Mercedes’ at anyone time. We cannot put up with the rudeness and lack of customer service. We will not be dealing with your branch again. Recommend anyone who has a busy life style with multiple cars not deal with Mercedes’. Loyalty means nothing to this dealership More

I came to change all tires on my MB C300 4WD. All people are very busy. After waiting for 40 min. I left without getting the price for this service. Terrible!! All people are very busy. After waiting for 40 min. I left without getting the price for this service. Terrible!! More

John De Santis is very professional, knowledgeable and caring Service Advisor I have ever worked with. He patiently tried to find a solution to have my car fixed. caring Service Advisor I have ever worked with. He patiently tried to find a solution to have my car fixed. More