Mercedes-Benz South Calgary - Formerly Lone Star Mercedes-Benz

Purchased our third new vehicle from lone star a year ago .., great sales experience from the departed Dardana ….had an issue prior to the first Service A and thru 3 months of calls ( we live hour and a half .., great sales experience from the departed Dardana ….had an issue prior to the first Service A and thru 3 months of calls ( we live hour and a half away)…when Sales people and Finance people couldn’t help us I left multiple messages for Sales Manager “ Pete “… never did he as much as return my call … just recently had Service A completed and Whitney was wonderful in every way … parts adviser gave me an acceptable explanation of why he couldn’t fix our initial issue …. All told staff were great however the unreturned calls from Sales Manager have us considering our next trip for service in Calgary could possibly be to alternative dealership More

Dear Mercedes-Benz South Calgary, I am writing to express my serious disappointment with my recent experience at your showroom while considering the purchase of an AMG vehicle. I visited your dealer express my serious disappointment with my recent experience at your showroom while considering the purchase of an AMG vehicle. I visited your dealership with the expectation that a Mercedes-Benz showroom, particularly one representing AMG and the Mercedes-Benz brand, would provide a professional, knowledgeable, and transparent purchasing experience. Unfortunately, that was not the case. The salesperson assisting us appeared to have very limited knowledge of the products, financing options, and warranty information. More concerning was the lack of transparency surrounding the pricing and financing process. While the salesperson was attempting to locate the vehicle, we were unexpectedly approached by two different sales managers. One effectively interrupted the process and attempted to engage us in the transaction, while another later stepped in to try to close the deal. This created the impression that the priority was to secure the sale rather than properly understand our requirements and provide accurate information. The salesperson was unable to clearly explain the available financing rates and repeatedly had to leave and return with different payment figures. Eventually, we were told that the financing rate would be 9.99%. When I pointed out that Mercedes-Benz Canada and your own website advertise financing rates that are materially different, I was simply told that the rate depends on the customer's credit standing. That explanation was neither sufficient nor accompanied by any meaningful breakdown of the applicable financing terms. Even more concerning, the salesperson could not provide a proper written breakdown of the vehicle's pricing, applicable fees, financing terms, or other costs. Instead, everything was presented on a basic sheet divided into four sections, with the conversation focused almost entirely on monthly payments rather than the actual purchase price and financing structure. That approach is particularly disappointing when dealing with a luxury brand. A customer should not have to repeatedly ask for basic information or attempt to reconstruct the actual cost of a vehicle from payment figures. Frankly, the level of professionalism and transparency we experienced was so poor that a small independent used-car lot or even a mechanic shop selling vehicles on the side could have provided a more straightforward and professional purchasing experience. I am also unclear about the business model being followed at this dealership. Customers who seek out a Mercedes-Benz AMG vehicle are not simply looking for transportation. They are coming to experience the brand's heritage, engineering, prestige, and customer experience. If the purchasing process is reduced to aggressively presenting monthly payments while the sales team cannot clearly explain the vehicle, pricing, financing, or warranty terms, it undermines precisely what distinguishes Mercedes-Benz from the many other brands offering high-performance vehicles. This was not simply a disappointing sales interaction. It was an experience that fell well below what I would expect from a Mercedes-Benz dealership and, frankly, below the Automotive industry standards. More

I recently purchased a SLK 350 from a used car lot in Calgary and took it to the South Calgary Mercedes Dealership for a scheduled service. The vehicle had approx. 27,000 km on it and had recently under Calgary and took it to the South Calgary Mercedes Dealership for a scheduled service. The vehicle had approx. 27,000 km on it and had recently undergone an oil change and inspection at the dealership where I purchased it, but I wanted to begin my relationship with MB and also have the service done by qualified Mercedes staff. I reviewed MB Canada website prior to attending the dealership to understand the details of the service and was extremely displeased to find out that they are the only dealer in Calgary that does not follow your recommended service description and, in fact, charged me an additional $350.00 for replacing the cabin filter. I called them and asked if they had made a mistake, and they told me they will make no concession and don't really care what it may state; they do not cover the cost of the filter replacement. I had hoped to continue with the dealership for future service and perhaps purchases, but have decided to travel to Country Hills for all future dealings. I have brought this to the attention of MB Canada, as this is a serious breach of corporate policy, and I hope they will discuss this with them so that future customers are not treated in the same manner. I will also be posting a Yelp and Google review to let others know of the company's unwillingness to follow stated MB advertizing/documentated service promises. More

After a misunderstanding regarding transmission service, staff listened to my concern and went above and beyond expectations to resolve the issue. Thank You Andrew and Gary staff listened to my concern and went above and beyond expectations to resolve the issue. Thank You Andrew and Gary More

I appreciate the efforts of my service advisor, Angus Ma, who stood out with excellent communication and kept me updated throughout the process. I also thank the shop floor team for repairing my vehicle, tho who stood out with excellent communication and kept me updated throughout the process. I also thank the shop floor team for repairing my vehicle, though some work was left unfinished and I now have to bring it back. Unfortunately, my overall experience was very disappointing with their Assistant Service Manager. I was unfairly accused of damaging a rim (rock chip) on a loaner vehicle damage that I believe was caused by normal road debris. Despite my explanation and apologize, I was told that I will no longer be provided with loaner vehicles, and a note was placed on my file. This feels like unfair treatment and not how a loyal customer should be handled. The incomplete repair and unfair handling of the loaner situation left me no choice but to take my business elsewhere. More

I had a great experience purchasing my Mercedes GLC300 from Lone Star. The staff were friendly, professional and made the process simple and stress-free. Everything was explained clearly, and my car wa from Lone Star. The staff were friendly, professional and made the process simple and stress-free. Everything was explained clearly, and my car was delivered in excellent condition. Highly recommend this dealership. More

Tommy Ton was @ always a true gentleman & a very experienced man. Always enjoyed dealing with him over the years!!! experienced man. Always enjoyed dealing with him over the years!!! More

Lonesstar is the same snake waiting to bite when they got a chances. I brougjt 3 mercedes from them the third one they shown their snake like crocs. They sold the car with broken brakes and did not admit it a chances. I brougjt 3 mercedes from them the third one they shown their snake like crocs. They sold the car with broken brakes and did not admit it after 3 hours thwy sold me. And sold the car with worn brakes do not waste your money on this dealership. The sale name val is the worse saleman .liar and useless. More

Great experience t the dealership and I can honestly say that was the easiest car buying experience I have ever had from sales, financial services to delivery service!Himi and Connor went above and beyond that was the easiest car buying experience I have ever had from sales, financial services to delivery service!Himi and Connor went above and beyond and delivered a very smooth purchasing experience. Thanks to everybody at Lone Star Mercedes-Benz! More

We recently purchased a car, the treatment was not welcoming, they would not let us test drive the car, we had to place a 5K deposit, the only person that was informative was Tylor the sales person, t welcoming, they would not let us test drive the car, we had to place a 5K deposit, the only person that was informative was Tylor the sales person, the first finance man was not friendly at all he did not care if we bought the car or not, told us they would call us to come pick up the car, no phone call, I cannot why a prestige place like Mercedes could not make you feel more welcomed, since we were purchasing our first Mercedes ever, I would never recommend this place to no one. At least Toyota and Honda treat you like your some one. If it was not for my son wanting a Mercedes I would neve have gone to this place. I would recommend to go to a different dealership. if I had to give a star it would be 0 More