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Mercedes-Benz Newmarket
Newmarket, ON
301 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 301 reviews
February 12, 2021
I worked with Mary Hendricken to find my next vehicle. She spent hours with me going over different scenarios that would be financially viable for me. I am so pleased with my new car and I highly recommen She spent hours with me going over different scenarios that would be financially viable for me. I am so pleased with my new car and I highly recommend Mary if you are looking for your next Mercedes! More
by ashlyn
Employees Worked With
Mary Hendricken
February 03, 2021
BUYER BEWARE: Do Not give this dealer your business. They kept my work truck for 6 days for a small brake job and made me go back and forth 4 times. I usually service my vehicle at Greenland location They kept my work truck for 6 days for a small brake job and made me go back and forth 4 times. I usually service my vehicle at Greenland location but regretfully I took it to this location as it was closer to my home. I lost 6 days of work for a small brake replacement and their multiple screw ups and paid 50% more than what I normally pay Greenlane. I’m only writing this review to ensure that people don’t fall in their traps and hopefully this will force this dealer to change their unethical practices. My loss adds up to over $4000 in one service job here. STAY AWAY and SAVE YOURSELF THE HEADACHE. More
by sam GCE
Employees Worked With
Todd McKillen
December 17, 2020
I am writing about great customer service I received at Mercedes Newmarket with Shaun Lima and Tina Tran. We recently purchased a new E-Class and unfortunately hit a pothole that bent a tire rim. Fortu Mercedes Newmarket with Shaun Lima and Tina Tran. We recently purchased a new E-Class and unfortunately hit a pothole that bent a tire rim. Fortunately, we purchased tire and rim protection. The whole process in servicing the car was seamless. Tina was very patient and generous with her time as I explained the situation and she helped me connect with Shaun. Shaun walked me through the whole detailed process and went above and beyond in communicating with me including following up before our scheduled service date on what to expect. To top it all off, Shaun also took the extra step in following up after the service and ensured I had all the proper documentation / had any other questions. We live closer to other dealerships but we will definitely make the trek back to Mercedes Newmarket for future purchases based on experiences like this. Thank you Shaun and Tina for everything! More
by Cameron Y
Employees Worked With
Shaun Lima, Tina Tran
November 30, 2020
From the initial visit to the store to the purchase and delivery of my vehicle, Zac Richards has been a true professional. Highly recommended for a great buying experience! delivery of my vehicle, Zac Richards has been a true professional. Highly recommended for a great buying experience! More
by GLC
Employees Worked With
Tina Tran
November 09, 2020
Had a wonderful experience with Mercedes Newmarket. Our salesman Zach was truly excellent and 1st class throughout the entire experience. Would definitely come back again! salesman Zach was truly excellent and 1st class throughout the entire experience. Would definitely come back again! More
by Richard & Maya
Employees Worked With
Zach Richards, Tina Tran
October 21, 2020
Denise was a very professional and effective sales representative. We really enjoyed our buying experience at Mercedes-Benz Newmarket, and would recommend Denise to anyone looking for a new vehicle. representative. We really enjoyed our buying experience at Mercedes-Benz Newmarket, and would recommend Denise to anyone looking for a new vehicle. More
by john.grubic
Employees Worked With
Denise Ball
October 03, 2020
Very clean and efficient operation. Very friendly people, from the receptionist, to Denise in sales, and Michelle the business manager, everyone was helpful. A very enjoyable experience. from the receptionist, to Denise in sales, and Michelle the business manager, everyone was helpful. A very enjoyable experience. More
by thelockeman1
Employees Worked With
Denise Ball
October 02, 2020
I worked with Mary Hendricken on purchasing my Mercedes CLA after being referred by a friend. It was so nice to deal with such a professional and knowledgeable salesperson who actually listened and zoomed CLA after being referred by a friend. It was so nice to deal with such a professional and knowledgeable salesperson who actually listened and zoomed in on my needs in a vehicle. Just great customer service and Mary is a certainly an asset to Newmarket Mercedes I will certainly recommend her and the dealership to family and friends More
by lindsay
Employees Worked With
Mary Hendricken
September 29, 2020
My family has always had a great experience at the dealership and Paul Gilroy is an absolute pleasure to chat with. Sadly our recent experience with Denise Ball in the past month prompted me to get a dealership and Paul Gilroy is an absolute pleasure to chat with. Sadly our recent experience with Denise Ball in the past month prompted me to get a new car elsewhere. She was unprepared for our scheduled appointment and made certain comments that suggested she assumed we cannot afford the car, and hence spent very little time or effort on us. Quite disappointed about the treatment, but hopeful that the dealership will take this as a constructive comment. More
by Anon.
Employees Worked With
Paul Gilroy, Denise Ball
September 22, 2020
Denise’s knowledge of Mercedes Benz vehicles and products, coupled with her friendly approach and patience helped make this purchase experience a very positive and memorable one for me. She answered products, coupled with her friendly approach and patience helped make this purchase experience a very positive and memorable one for me. She answered all of my questions and guided me through the entire process. I recommend her 100%. More
by Nasrin
Employees Worked With
Denise Ball
