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Mercedes-Benz Newmarket
Newmarket, ON
301 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 301 reviews
December 30, 2019
Comforting Friendly envirement, made us feel welcomed, sales person had knowledge on the car, was acurate and thorough explaining all the features of the car, in Friendly envirement, made us feel welcomed, sales person had knowledge on the car, was acurate and thorough explaining all the features of the car, introduced us to other members and gave us a tour of the dealership. More
by ma.luisanueva
Employees Worked With
Denise Ball, Tina Tran
December 11, 2019
Terrible customer service, its like talking to a wall We have an ongoing issue with the dealer, Ive played phone tag with this dealer and i have innsited that they respond by email as i cannot pick up the We have an ongoing issue with the dealer, Ive played phone tag with this dealer and i have innsited that they respond by email as i cannot pick up the phone all the time. THEY STILL CHOOSE TO CALL and never respond to emails. The Used car Manager Andrew just walks the floor and treats his clients like sheep! The sales staff cannot comprehend what it means to respond by email , further more they are dropping off the car and dint even confirm a time, I expect a certain level of service from Mercedes when their slogan is the best or nothing, they should just call under the nothing category . Never have i faced such an issue from a dealer never buying from mercedes benz going to keep with BMW More
by nh0.dc2r
Employees Worked With
Mary , Paul Gilroy, Andrew Wernham
December 04, 2019
The dealership was thorough and service was very good. Thomas’s pleasing manner and bent to provide excellent service is appreciated. Michelle in finance was thorough, organized and efficient. Thomas’s pleasing manner and bent to provide excellent service is appreciated. Michelle in finance was thorough, organized and efficient. More
by mmcl
Employees Worked With
Michelle Menses, , Thomas An
October 07, 2019
Mahi was wonderful making the experience worthwhile. I was shopping for a car to gift my dad and she was courteous, helpful and diligent thought the process. Definitely recommend her and will hopefully be was shopping for a car to gift my dad and she was courteous, helpful and diligent thought the process. Definitely recommend her and will hopefully be coming back when it’s time to get another Benz in the family. More
by Ankit N
Employees Worked With
Mahi Norouzi
October 01, 2019
Thorough service and great communication. Definitely can Thorough service and great communication. Both Mahi and Dan went the extra mile to make sure that everything goes smoothly. Definitely can recommend Thorough service and great communication. Both Mahi and Dan went the extra mile to make sure that everything goes smoothly. Definitely can recommend for anyone who is interested in a hassle-free shopping experience for a new Mercedes. Thank you. More
by KC
Employees Worked With
Dan Maeda, Mahi Norouzi
September 29, 2019
made my experience of buying my first car amazing! as soon as i stepped foot into the dealership they welcomed me and showed me what i had to know in order to purchase my new car. great customer servic as soon as i stepped foot into the dealership they welcomed me and showed me what i had to know in order to purchase my new car. great customer service. More
by Sam
Employees Worked With
Mahi Norouzi
September 27, 2019
Exceeded All of Our Expectations Mahi went above and beyond any other sales person we have ever dealt with. Her efforts provided the best car buying experience, and her attention to Mahi went above and beyond any other sales person we have ever dealt with. Her efforts provided the best car buying experience, and her attention to detail went a step further providing us with value for our hard earned dollars. Mercedes Benz Newmarket was well worth the 45 minute drive from our home in a Thornhill, and without a doubt, we highly recommend Mahi for your next vehicle purchase. Our thanks as well to both Russ and Michelle for making this our best vehicle purchase experience. Thank You so Much Mahi - Robert & Claire More
by 11WIZARD
Employees Worked With
Mahi Norouzi
September 19, 2019
Thank you I have been going to this dealership now since 2009 and truly they have the best service. I recently took my car to the service dept. with extensive d I have been going to this dealership now since 2009 and truly they have the best service. I recently took my car to the service dept. with extensive damage to caliper and brake line due to corrosion and the service advisor (Prem Patel) went above and beyond to help me make things right with the car even with a time constraint. Thank you so much. The Service Dept. is top notch and the service advisors are the best. I know my car is old and probably due for a trade in but how do you give up something you love and really hasnt given me much trouble. Its been a truly great car right from the first day I bought it at this dealership. I couldnt imagine owning anything else. Thank you for going above and beyond and fixing it with a smile. I am truly grateful.🤗 More
by Sandra
Employees Worked With
Prem Patel
September 17, 2019
"...extremely helpful, kind; exceptional service and care."" Mahi Norouzi was introduced to me by Paige Martineau, who perhaps intuitively paired us - knowing that I was looking for exceptional service and care. Mahi Norouzi was introduced to me by Paige Martineau, who perhaps intuitively paired us - knowing that I was looking for exceptional service and care. I found Mahi to be very thorough in her ability to listen to my needs, to answer all of my questions, and to remember the subtle details of our conversations which would ultimately allow her to help me best. Mahi was very patient, ensuring that I had the opportunity to test drive the same model of car more than once, and to explore several options in order to help me best decide. I found her to be extremely helpful; offering me her perspective and opinion whilst also giving me plenty of time to make my final decision. What I appreciated perhaps most, was that my appointments with Mahi were always enjoyable. She helped make the experience 'fun' - which is really important! I believe that Mahi went above and beyond for me in many ways; in making it possible for me to have the best price and accommodating my requests for finding the vehicle of my choosing when it was not at the dealership and needed to be brought in. Something else to consider for a prospective client, it's actually important for dealerships to have both genders employed as Sales Consultants. In the end it is one's personality and work ethic that means the most to me; but it is valuable to have a female perspective and input in car sales and leasing. Thank you so much Mahi for your kindness and sincerity and for truly doing your best to help me! kindly, dorothy More
by dorothy
Employees Worked With
Michelle Menedes, Dan Maeda, Mahi Norouzi, Paige Martineau, Prem Patel
September 16, 2019
"...ensuring professional, seamless and courteous care". Paige was instrumental in taking the initiative to align me with a sales consultant. She responded to my email and "hand picked Mah Norouzi to help m Paige was instrumental in taking the initiative to align me with a sales consultant. She responded to my email and "hand picked Mah Norouzi to help me" based on Paige's intuitive sense and good judgment. Paige followed up with me to ensure that I was more than happy; and at a time when the position of leasing sales manager was in transition. Paige easily stepped into these shoes temporarily and was indeed the 'glue' to ensuring professional, seamless and courteous care. Thank you Paige! If it had not been for your prompt help and kindness, I likely would have missed out on such valuable help and service at your dealership. Thank you so much!! kindly, dorothy More
by dorothy
Employees Worked With
Paige Martineau
