Mercedes-Benz Newmarket

Thomas was great, let me take the car for a test drive. Easy to communicate with, considered my fist offer and worked with me to make the final deal. Luciano Easy to communicate with, considered my fist offer and worked with me to make the final deal. Luciano More

A fantastic experience over all. Zach was awesome and absolutely amazing -- a true representation of the brand value and experience. He is very knowledgeable, took the time to explain everything and foll absolutely amazing -- a true representation of the brand value and experience. He is very knowledgeable, took the time to explain everything and followed up a week later to ensure that I get the best use of the technology features of the car.It was one of those experiences that makes you stay in touch with Zach because it was a real human experience vs a typical car sales man experience. More

Had a very positive experience with Denise. She was very knowledgeable and extremely helpful throughout the purchase process. She has been very responsiveness to our questions and would definitely recommen knowledgeable and extremely helpful throughout the purchase process. She has been very responsiveness to our questions and would definitely recommend her for future purchases More

Great buying experience. Just had a new GLC from Thomas. He listened to what I was looking for and helped me choose the right car for me. He has diligently responded to all of my questions and concerns and He listened to what I was looking for and helped me choose the right car for me. He has diligently responded to all of my questions and concerns and has gone far above and beyond what anyone would ever expect. Thomas has been nothing short of extremely professional and responsive. For sure, I would recommend him and Mercedes Newmarket to people I know. More

Our experience during our vehicle purchase with Mercedes- Benz Newmarket and in particular Zach Richards was exceptional. Zach was extremely courteous and pleasant. His knowledge about the vehicles we looked Benz Newmarket and in particular Zach Richards was exceptional. Zach was extremely courteous and pleasant. His knowledge about the vehicles we looked at was outstanding and appreciated. He went out of his way to make sure that we were educated in every aspect of the vehicle we purchased. It was a very comfortable purchasing experience for my wife and I. Anne and Ken Dunn. More

Recently picked up a Mercedes GLB for my mother from this dealership and had an incredible experience from start to finish. We were helped by Zach Richards who was kind, detail oriented and straight forward. dealership and had an incredible experience from start to finish. We were helped by Zach Richards who was kind, detail oriented and straight forward. He did a fantastic job of being both transparent and authentic throughout the entire purchasing experience. I had visited 2 other Mercedes Dealerships before arriving at this one and decided against purchasing simply because the attention to detail was lacking at those dealerships representing such an iconic brand. This was the complete opposite here, Zach represented the brand exactly as I would have expected and was great at helping us get to a cost we were comfortable with and that was realistic. I was blown away by the level of detail of cleaning when we picked up the vehicle given the current climate and the ensuring we knew about every feature and benefit in the vehicle before exiting the lot. That's customer experience! If you are going to purchase here everyone seems fantastic but I would request for Zach. We also were supported by Michelle from a finance person which generally is my least favourite part of the car buying process but I was pleasantly surprised by the organic nature of the dialogue and we didn't feel pressured into purchasing anything unnecessary. She explained everything clearly and ensured we were aware of how various products benefited us and allowed us the space and time to make our choices. Thank you! More

Great experience and service. We had our experience with Zach Richards who helped with all our questions and found us the exact car we wanted. Zach Richards who helped with all our questions and found us the exact car we wanted. More

Worst dealership I’ve ever dealt with ! I was typically going to the Dundas location , which was fantastic, but decided to go local. Horrifying experience ! The sales person Michelle transferred my lease i going to the Dundas location , which was fantastic, but decided to go local. Horrifying experience ! The sales person Michelle transferred my lease into a buy out but Mercedes financial deducted a payment despite me signing a buyout for my vehicle . she told me she would mail me the cheque for the missed payment and a few weeks later I get a call from Mercedes financial asking why I missed a payment ?!? To date she has yet to follow up with me regarding reimbursement for the payment that was deducted. So disappointing ....... never ever will I ever return to this location . Dundas location is worth the drive I always had exceptional service there. This place isn’t worth it and supposedly this is a reputable company. More

Exceptional sales experience at Mercedes Newmarket and specifically Zach. He not only knows the features and options on the vehicles, however he also knows and understands the mechanics. Zach sought to specifically Zach. He not only knows the features and options on the vehicles, however he also knows and understands the mechanics. Zach sought to understand the type of vehicle and options we were interested in. Spent the time to discuss other features and did not hesitate to see if there was a vehicle on the lot for us to view. Our purchase experience was outstanding. Thank you Zach! More