Mercedes-Benz Mississauga

Great Experience I recently had my car service from Mercedes Benz Mississauga and I would say that all the service representative are helpful and very attentive. I req I recently had my car service from Mercedes Benz Mississauga and I would say that all the service representative are helpful and very attentive. I requested a GLA for a loan car as I have a plan of upgrading soon and wanted to try the difference of driving a bigger car compared to a sedan and they have accommodated my request, I am very thankful for that. I also had an issue with the command controller switch and it was addressed properly and excellently, thank you to Porus Pastakia who took care of my concern, he was helpful and approachable, he provided me with the timely status of my car service. More

treated Like a Dog I am very disappointed with the way I was treated here. This all starts off back in January when I first went into Mercedes to purchase a new car. I c I am very disappointed with the way I was treated here. This all starts off back in January when I first went into Mercedes to purchase a new car. I currently drive an Audi Q7. I went in to take a glance at the GLC SUV, after taking it for a test drive with my sales rep Donna Essue, she recommended a bigger SUV as my body size is a little large. We then test drove the GLE43 AMG, I really liked the truck, and the sales Manager Joe Hakim offered an intriguing price as it was the end of the month. I was asked to leave a deposit of $2000.00 which I luckily had cash on me. I did not want to finance the $100,000 dollar truck, but the finance manager recommended me to finance it. I agreed and went in for financing to purchase the truck. Next day I was told I did not qualify for financing, to which I said no problem, I will buy it myself. I provided necessary information to show how I own a business and can purchase this truck without the need of financing. A week later expecting to pick up my truck, I was told I cannot purchase this truck unless I trade in my Audi Q7 or Finance the truck. My Audi Q7 is worth about $16,000 and they wanted to give me $7,500.00 so I said no thank you. The Manager Joe Hakim was Very persistent that I cannot purchase the GLE43 AMG unless I trade in my Car. I Disagreed and requested to have my deposit returned, to which they said I will have to wait 2 weeks to get it back. After a week I got a call from my Sales Rep Donna Essue, she angrily advised my cheque was ready. Donna is very new to this dealership and I was very uncomfortable dealing with her in making a 100,000 dollar purchase, but I went with it. When I went back in, Donna insisted I speak with Joe and ask if he can do a deal. I felt at this point that I was begging to purchase a truck, but I looked past that as well. I spoke to Joe and he said he can put me into a GLE 400, without having to trade in my car. I agreed and also agreed to wait till the end of March to get delivery of my vehicle. I selected the truck I wanted with the packages and everything, and left happily first week of Feb. On Wednesday March 15th I called Donna to follow-up with the vehicle, she said the truck has arrived but there’s an issue. Confused I went in on Thursday to meet with her. When I got there, I had to wait for Donna and Joe to speak with me, waited almost 45 mins, and finally Joe came to me and said Mercedes will not sell me the Truck unless I agree to their low ball of an offer for my Q7. They also said that they will only lease me the truck and not sell it to me. Joe was very rude and said this is what it is. If you don’t want to lease it, we are not going to sell it. I waited over a month for this car, initially with the GLE43 AMG I was supposed to have it in a week, this prolonged the deal, and still I am without a truck. Joe in particular had no remorse for the time I’ve spent at the dealership trying to cooperate with their inexperienced sales rep Donna. Overall I’ve spent over 14 hours at that dealership to make this deal, and felt like I was kicked out. I don’t know why I suddenly felt like I was purchasing a cheap car and there was no appreciation for a 28 year old to be able to afford a $100,000 dollar truck. This was one of the worst experiences I’ve had in my life. I never write reviews, but this is something that has offended me. I felt disrespected, my time was wasted. I would not even recommend purchasing a chocolate bar from here unless you want to be treated like a degraded dog. More

Sales person is arrUnfriendly, Rude, Careless and Dishonesty It was the second time we met with George Lai there when we were thinking about replacing another of our cars. We did not expect to talk to George but It was the second time we met with George Lai there when we were thinking about replacing another of our cars. We did not expect to talk to George but the other sales who speak Chinese was busy there. The entire conversation we felt was the feeling of arrogant, unfriendly, dishonesty and rude. When we were looking for a pen to write, he turned his head away... He did never give the way for us even though he looked to be polite but almost got over my coffee cup, he did not say a sorry but continued to talk!!! What the heel!!! More

Do not go here for service !!! - Rude uninterested receptionist - total lack of communication between departments - lack of respect for female customers - service techs that sen - Rude uninterested receptionist - total lack of communication between departments - lack of respect for female customers - service techs that send your car back on the road with NO coolant and incomplete work - they say they test drive .... HA My 2011 R350 was towed in by CAA for a new battery, I also had read the reviews but felt I had no option but to take it here - what could go wrong it was a simple battery switch , I could have done it myself !!!! .... after picking up the car, I was 30 minutes along the 401 eastbound in Toronto on a weekend that the Gardiner was closed and my car is pouring BLACK. SMOKE from the engine !!!! after a terrifying escape to the shoulder of the highway , my car is hoisted on to another flatbed and TOWED AGAIN to another Mercedes dealership !! - 335.00 out of my pocket - to Dundas East this time .... excellent crew over there and I should have taken it there the first time !!!!! Never ever take your car to Mavis Rd service department ... what was a simple battery turned into a potential disaster because of their incompetence. All charges were then billed back to Mavis which confirms that it was their mess originally. I am still without a car ... a simple battery replacement - WHAT I TOLD THEM TO DO BUT INSTEAD THEY REPLACED THE ALTERNATOR AND THEN DID NOT REFILL THE FLUIDS AND DID NOT CONNECT THE HOSES ..... has turned into 8 days of inconvenience for me. UNBELIEVABLE that they can even stay in business . "Mr. Mercedes dealership owner ... wake up !! I will not be buying a Mercedes again if you can't fix what you sell ,, " More

Wonderful experience! I hesitated to bring my car there due to some bad reviews but I found them to be excellent. They were prompt, customer focused and honourable. I highl I hesitated to bring my car there due to some bad reviews but I found them to be excellent. They were prompt, customer focused and honourable. I highly recommend Mississauga Mercedes! More

Taken advantage off I took a 2012 C 350 Class Mercedes Benz for a Wheel Alignment. When the service was attended to, I was told that the Steering Wheel pump is not workin I took a 2012 C 350 Class Mercedes Benz for a Wheel Alignment. When the service was attended to, I was told that the Steering Wheel pump is not working and requires change. I okayed the work and afterwards, I had a call from the service advisor that it was not the Steering Wheel pump that was not working but a Rack and will cost me $3500.00 plus tax. I said okay but when I called an individual that I purchased the car from he advised me not to proceed with it and he will take care of it for free and told me for the Dealership to put back the old and give it back to me. I immediately called the Service Advisor and told him not to do work on my car and put back the old and return it and which they did. But when I went to pickup my car, I was told to pay for opening up the car to get to the pump and rack for labor. I paid $852.00 and left the premises. Later, I realized that I was taken advantage off and called and asked the service adviser why he had to charge me for the wrong advise that I was given from his mechanic indicating the pump was not working. He said we can only do by elimination, i.e. get to the pump first and then to the Rack which is absurd to say the least. I was charged for the service that I did not receive. When you take for one issue, they are always clever to suggest to you something else is not working and wants you to pay more. So, I went to another mechanic paid a quarter of what I was charged for getting no service and have my car running smoothly. Therefore, Please make sure you know what you are doing and never let them suggest to you and get away with it. Kitaba tkitaba@rogers.com More

Rudest Sales manager ever The sales associate was nice and very helpful but when didnt agree on pricing, he introduced me to Joe. Joe is extremely aggresive and rude and we wer The sales associate was nice and very helpful but when didnt agree on pricing, he introduced me to Joe. Joe is extremely aggresive and rude and we were talking about 4k on a $70k car but I got so pissed off that I walked away. Will never step into this dealership. What a shame for mercedes. Strongly recommend to shop elsewhere. You deserve better!! More

Great Service I referred from a friend to Haseeb Rana, a versatile man…. Whatever I heard about him, is more then I found, knows the product in and out and do the g I referred from a friend to Haseeb Rana, a versatile man…. Whatever I heard about him, is more then I found, knows the product in and out and do the guidance and customer service more then you required. During the R&D phase of the car, he helped me to explore different options, with the price and to confirm that my needs are meet. He never pushed my family or to me to finalize the deal, just to complete the deal. Always give us the time to think more and guide us towards our final sale. He helped us couple of time for arranging the test drive cars, and goes extra miles with customer satisfaction. Did follow up, even after our sale to confirm that we are satisfied with our selection and didn’t have any issues. I’ll definitely referrer him to all my family and friends. The overall experience with MB Mississauga is Great, as the Finance managers also helped to make sure that you are totally satisfied. More

GREAT SALES AGENT & SERVICE !!! i had driven different kind of mercedes cars from this dealership!! Great sales rep!! great experience with service as well. I can recommend Mercedes i had driven different kind of mercedes cars from this dealership!! Great sales rep!! great experience with service as well. I can recommend Mercedes Mississauga to all my friends More

Great service Excellent service provided by George. He was helpful and very informative. The best is that I feel he really cares for his clients. One of the best de Excellent service provided by George. He was helpful and very informative. The best is that I feel he really cares for his clients. One of the best dealerships I've ever been to. More