Mercedes-Benz Mississauga

As you can see from my business review history, I typically avoid leaving negative reviews, but I feel compelled to share my recent experience with this dealership. On January 16th, after returnin typically avoid leaving negative reviews, but I feel compelled to share my recent experience with this dealership. On January 16th, after returning from a holiday, I found my 2021 MB GLE unable to start in Pearson's underground parking. After a long flight, it was late in the evening, and with our 18-month-old baby and cold temperatures, we decided to book a hotel and address the issue the next morning. After researching nearby dealerships, I had the vehicle towed to MB Mississauga on January 17th. I was greeted by Steve Sansarran, who was great to work with. He understood my concerns and started diagnostics right away. Around lunchtime, he informed me that the 48-volt lithium battery had failed, which caused the starting issue. My vehicle was just over 5,000 km out of warranty, and the replacement battery would cost just under $4,000.00. Since my family was stranded, I reluctantly approved the repair. Later that day, Steve informed me the vehicle was ready. He was able to offer a discount on the battery and mentioned that they had performed a computer update on the car. While I was frustrated with the costly repair, I was glad to get my family home. Once I returned home and parked the vehicle in the garage, I noticed the fan was running, which seemed unusual. I contacted Steve the next morning, and he explained that they had specifically updated the vehicle's fan system but assured me it shouldn’t run for longer than 60 seconds. Given the distance to Mississauga, I took the vehicle to MB London for further evaluation. When I booked the appointment, the scheduler mentioned that while reviewing my concerns, they would also address any open recalls on the vehicle. I was surprised, as my vehicle had just been serviced at MB Mississauga. The scheduler told me one of the recalls was related to a ground issue with the 48-volt battery. After spending $4,000.00 on the replacement, I was concerned and awaited more information. At MB London, I was informed that the vehicle was operating as it should and that the fan running longer was due to the engine's heat output. However, I had to pay for a diagnostic at MB London to confirm something that the advisor at Mississauga should have known. Additionally, I was told that the recalls had been addressed during my visit. My concerns about the 48-volt battery grew. Although the work had been completed, I will never know if the battery truly needed replacement. More troubling is that I was never informed about the open recalls, including the one related to the battery. It feels like I was sold a $4,000.00 battery without being given the full picture. I've reached out to MB Canada, and they told me that MB Mississauga claims the battery was properly grounded and showed no signs of arching. If this was the case, why wasn’t the recall communicated and closed properly? This could have resolved all my doubts. For anyone considering this dealership, I advise caution and recommend getting a second opinion. I hope this serves as a learning experience for the dealership about the importance of communication and following proper procedures—something I experienced at another MB dealership. Recalls should be addressed when a vehicle is in for service, or at the very least, communicated to the customer. This situation could have been avoided, and while I’ll never know the full story, I will always wonder. More

I went to this dealership bc of the service B. The service advisor name Young was very rude and not professional. When I was waiting in the lounge, instead of coming over he called and said, "Do I The service advisor name Young was very rude and not professional. When I was waiting in the lounge, instead of coming over he called and said, "Do I need to be there?" I told him yes, and he showed up and just showed numbers, got our signature, and walked away. He did not fully explain how long the process or anything. When we went to pick up the car, no body directed us where exactly car was parked. We have to walk around to find it. I was not expecting lot from service advisor but not this kind of treatment. More

On Jan 10 ,I took my car in to put in a new battery and ended up paying $ 1,000 plus for an extra diagnostic test that was at all unnecessary , just to make extra bucks . The problem was very clear : a dea ended up paying $ 1,000 plus for an extra diagnostic test that was at all unnecessary , just to make extra bucks . The problem was very clear : a dead battery and I kept saying that . However, a new employee at the service desk added this service he said “ to be sure” !! When your car battery is dead you know it and don’t need a diagnostic test that cost a few hundred bucks !. I had been going there for 11 years ; now I have to think twice before I go back in the future . The few extra hundreds you made me pay would for sure affect the trust I had in you and that will cost you what was once a loyal customer. More

I recently purchased a Mercedes GLE 450 from Mavis Missisauga Mercedes , and I’m extremely disappointed. The rear camera makes a persistent noise while driving—a known issue the dealership failed to d Missisauga Mercedes , and I’m extremely disappointed. The rear camera makes a persistent noise while driving—a known issue the dealership failed to disclose during the road test. This lack of transparency is unacceptable. I trusted Mercedes-Benz for quality and honesty, but this experience has left me questioning both. Hoping Mercedes addresses this properly. More

Every time I drop in for service, the response to what i need is always perfect. Thank you for all you do , Special thanks to Claudio (Service Mgr). need is always perfect. Thank you for all you do , Special thanks to Claudio (Service Mgr). More

I was just at the Mercedes Benz in Mavis for car service and one of the girl in customer service talk to me and I didn’t realize that I have to pay because my service package for my lease is over so I say I and one of the girl in customer service talk to me and I didn’t realize that I have to pay because my service package for my lease is over so I say I didn’t prepare that I have to pay so please cancel the service and check my tires because it’s say something about the pressure. She look at me like “really” and said ok you can go talk to one of the guy and then ripping off the paper that have my car information and price that she just told me in front of me ! That’s so rules! More

I recently purchased a 2022 Certified Pre-Owned Mercedes GLE 350 from the Mercedes-Benz Mississauga dealership. My experience was mixed, and I believe it’s important to share this detailed account to help o GLE 350 from the Mercedes-Benz Mississauga dealership. My experience was mixed, and I believe it’s important to share this detailed account to help others make an informed decision. Initially, I inquired about a 2023 C300 in March and scheduled a test drive. On the day of my appointment, Sales Representative Igor was punctual, professional, and courteous. I test-drove the C300 but found that it did not meet my expectations. As I was leaving, Igor suggested I test drive a 2022 GLE350. This test drive was much more enjoyable, but the vehicle in question did not have a clean history. There was another GLE350 available with a clean Carfax, albeit at a higher price. After some negotiation, Pre-Owned Sales Manager Tony Ramundi accepted my offer, and we closed the deal on the spot. Tony also agreed to my request to delay the delivery by about a month, which I appreciated. I put down the deposit and was assured that all finance-related paperwork would be completed the same day, despite it being a Sunday afternoon, so I wouldn’t need to return until the car was ready for pickup. This seemed like a great convenience at the time. Finance Manager Mark Konderak was responsible for the paperwork. However, my interaction with him was highly disappointing. Initially, Mark cross-checked my data and informed me that I needed to wait for financing approval from a bank, as Mercedes Financing was unavailable for my chosen term. Around 6 PM, I was approved by a bank, and we proceeded with the paperwork. Mark explained the details and had me sign a number of documents before attempting to sell me an extended warranty, using personal anecdotes to persuade me. When I declined the additional offers, Mark became visibly agitated and impatient, even complaining about being hungry and wanting to go home. The situation worsened when we switched the finance plan from monthly to biweekly, resulting in a discrepancy in the numbers. Upon asking, Instead of providing a professional explanation, Mark's behaviour became condescending. Igor noted that Mark was rushing me and pointed it out to him, but Mark simply laughed and knocked on the table to urge me to hurry up, which was incredibly unprofessional and disrespectful. After some mental math, I figured out the discrepancy myself and signed the documents. It was around 8 PM by then, and I was eager to leave, but the entire encounter with Mark left a bad taste in my mouth. A month later, I returned to pick up my car and intended to confront Mark about his behaviour, but he was unavailable. During the pickup, Igor informed me that a small chip had been discovered in the windscreen during the final inspection, and the car couldn’t be sold with this defect. They had ordered a new windscreen and offered two options: take the car now and return for the repair or wait until it was fixed. Additionally, the car had not undergone the agreed-upon 40k service. I chose to take the car the same day and return for the windscreen replacement later. Despite this hiccup, Sales Specialist Robert Juskiewicz provided a detailed overview of the car and was very knowledgeable and courteous. Unfortunately, on the scheduled day, Igor was absent, and there was significant confusion and delay at the dealership before Tony apologized and arranged a rental car for me. Mark was again unavailable for me to address his prior conduct. Two days later, I was informed that my car was ready. I dropped off the rental and found that everything was in order with the GLE. Mark was still not present, so I couldn’t speak with him about his behaviour. In summary, while Tony, Igor, and Robert were excellent and professional, providing an overall positive experience, my interactions with Mark revealed a stark inconsistency in customer service. His unprofessional behaviour and lack of respect were distasteful and If you decide to buy from this dealership, I strongly recommend avoiding him More

Hands down, the best dealership in Canada! ! Very professional and courteous staff! I highly recommend dealing MB Mississauga!! ! Very professional and courteous staff! I highly recommend dealing MB Mississauga!! More

Service department is a total scam. I had a break in last september on my E450 convertible. They assigned for me a service advisor named vraj Patel. The insurance approved the seat repl I had a break in last september on my E450 convertible. They assigned for me a service advisor named vraj Patel. The insurance approved the seat replacement quote and gave them the green light to order it. After several emails since January and follow ups the service advisor finally answered me saying that the seat is on back order due to the car being brand new.this was the first red flag on this guy as I knew from insiders at the dealership that he never placed an order on the seat. Three weeks ago he called me a told me to bring the vehicle in as the seat has arrived. I took the vehicle in and 4 days later I received a message from him saying that it is ready for pickup. When I arrived to the service department I asked for him so that I can go over the repairs with him but I was told that he cannot see me as he is busy doing other work. I went to the front desk, paid the tax on the repairs which was around 1200$ so that she can give me the keys to inspect the car. I was very disappointed from the customer service and the way they treat people. The seat was never replaced they did 2 small patching that look awful and most of the scratches on the seat are still on it. It’s been 3 days that I call and every time the receptionist tell me that the manager is either too busy or he had left for the day. I have sent seat pictures to my sales rep and vraj asking them if they consider this repair acceptable but unfortunately due to the lack of professionalism no one even bothered to answer my emails. I wouldn’t recommend this dealership to anyone and I have informed my insurance about the scam that they did. More

I have been purchased two cars from this dealership in the last year and the service have been excellent. Would recommend for sure. the last year and the service have been excellent. Would recommend for sure. More