Mercedes-Benz Markham

Horrendous dealership even for a repeat customer!!! Can I pick 0 star for this dealership? We have purchased 2 cars from this dealership starting with a 2009 B200, then a 2012 C300, all under my wife's Can I pick 0 star for this dealership? We have purchased 2 cars from this dealership starting with a 2009 B200, then a 2012 C300, all under my wife's name. With growing family needs of a 7 seater, we decided to look at the GLS450. I went to MB Markham (about 4 months ago), and was greeted by a sales person (forgot his name), told him I wanted to look at the GLS, and his immediate response was, the car will have zero discount, and a 6 mths or longer wait. I told him we can wait and I knew it's a popular model and we're not in a hurry. We proceeded up to his cubicle upstair, sat down and he pulled up my wife's file to verify then he said the car is popular and there are few questions he had to fill out on a checklist from Mercedes Canada - main points are: 1. Customer has a 2012 or higher luxury vehicle to trade in? 2. Customer is driving a late model luxury vehicle? 3. Customer is a current Mercedes owner? 4. Customer must lease or finance the vehicle We had a 2012 C300 but we returned it last year and leased a BMW instead, so that didn't count. I am currently driving a Volvo XC70, but I was going to sell it myself to get higher value and I have the time to do so, so that didn't count either. Then the sales asked me how much is my house worth, and how much do I make (which he said I'm qualified for!) He kept saying because there are lots of exporters and they need to prevent those to purchase the vehicle. The worst was, he then show me the purchase agreement and I found out he added a couple of packages (paint and fabric protection, and maintenance service package) on top of the car cost. I said, aren't these supposed to be sold to me by your business manager after the deal is done? He said they are mendatory as they are trying to prevent exporters. At this point, I said no, I will not trade-in my car to you because I don't want to lose money on trade, and I will not take the paint protection package as I am intended to own the car, I will however consider the maintenance package as it might be useful to me. I was then told that the dealership will not sell me the car! The fact that I was forced to trade-in my current car, and forced to buy additional packages is totally unacceptable. I left the dealership very upset to say the least! I wrote to Mercedes Canada to clarify and voice my frustrustion, and answers I received was absolutely not satisfactory, they wrote: "As you may be aware, Mercedes-Benz dealers are responsible for their day-to-day business operations with respect to sales issues. The GLS450 is a model that is in high demand worldwide, and to make sure that our inventory of GLS450s are available for Canadian customers, most of our dealers have established specific sales policies to help prevent exportation of these vehicles." I wrote back and asked if Mercedes Canada is encouraging their dealerships to overcharge customer on a popular model, and if the "checklist" is from corporate headoffice, they wrote back: "These measures were implemented by the Toronto Retail Group, which manages all of our corporately owned dealerships in the greater Toronto area. We support the efforts of our dealers to do their best to ensure these vehicles remain in Canada." - Again, deferring responsibility to Toronto Retail Group! Guess what Mercedes, I went to Volvo, they gave me good value for my trade-in, and treated me with respect as a loyal customer, I purchased a XC90 and remain a happy Volvo customer! If this is how the dealership and Mercedes corporate treat their customers, then you can take my name off of all your mailing/customer list, as I will never set foot in this dealership, and Mercedes will be out of my choice of any future vehicle consideration, and I won't hesitate to share my experience with anyone who's interested to purchase a Mercedes. More

Ray Lam is an exemplary Sales Representative My husband and I had decided to buy a Mercedes Benz E model to celebrate our retirement and wedding anniversary. Since we live close to Pickering, we My husband and I had decided to buy a Mercedes Benz E model to celebrate our retirement and wedding anniversary. Since we live close to Pickering, we were going to go to the dealership in Durham. However, a mutual friend let Ray Lam know about our intentions; and it is due to his amazing attributes - very respectful and persuasive - "just give me a chance to show you one of our cars that are on promotion; I would be happy to drive it to wherever you are?" that we ended up in your showroom. Ray was professional, knowledgeable, not pushy but persuasive and in two hours he was able to convince us that buying the Mercedes E 400 would be a wise decision; so we did! And, what is equally important, we continue to be happy with the purchase and feel that we can call on Ray with any questions we may have about the car. Ray is one of those rare employees who come across as honest, authentic, and someone who has your best interests at heart - qualities which will persuade a potential buyer to make a commitment. Congratulations on having such an exemplary member on your Team! More

Poor Sales Service. Poor Customer Treatment Do you want to have poor buying experience while trying to buy a 90K SUV? Yes, go to MB Markham corporate store. No customer service and no sales pers Do you want to have poor buying experience while trying to buy a 90K SUV? Yes, go to MB Markham corporate store. No customer service and no sales person available on a Saturday afternoon. Tells me to make an appointment. How about trying to help make an appointment useless greeter lady with the ugly scarf. Going to MB store at the city named after a tree. Ciao MB Markham. You stink. More

disrespectful with no manners hello all, just be advised if you want to get disrespected or greeted by people with no manners at all go to mercedes markham. So i had a issue with m hello all, just be advised if you want to get disrespected or greeted by people with no manners at all go to mercedes markham. So i had a issue with my c300 ,so i went to mercedes markham,to talk to someone about it. first of all they dont know how to greet a person there in no how are you or anything just how can i help you. It just seems like all robots in there.and then i had the honor to deal with the service adviser Peter which disrespected me and was not helpful at all. Talking about something which has nothing to do with my cars issue and when you show him you know your cars . and tell him what the issue is he just walks away and pretends to be busy somewhere. And if you want to complain about Peter nobody cares no body listens. then wanted to provide my with a phone number which never happened. eventually after waiting a hour for someone to take care of my issue i wanted to walk out then a adviser names Sammi was very helpful and friendly, the only professional in that sh**hole. I moved from germany to canada and i was always driving a benz from my first car with 18 till now 4 cars later.In germany they are actually care about the customer and his needs and even go out of there way to help. The Markham made me really realize ince 2012 mercedes does not care about customer service and safety. The fact that Mercedes never made a recall for the very known issue with the EIS (ignition switch) which most of the 2008-2012 models have, showed me and the takata airbag thing. they let you drive with a dangerous maybe even deadly airbag drive around until the parts arrive,with the response that there was never a deadly incident in a mercedes related to that. LIKE REALLY!! what does it help me when im dead and they start giving loaners then. BMW does it and some other major car makers.so why not Mercedes. they should replace the Mercedes Star with a hole. Never Benz again More

Finally I've been treated like a Mercedes-Benz owner Walking into the dealership the level of professionalism exceeded my expectations. I had a service appointment for my ML with the service advisor nam Walking into the dealership the level of professionalism exceeded my expectations. I had a service appointment for my ML with the service advisor named Sami Ammar. Invoice number 495236 Just his knowledge of the product and the way he explained everything made me feel like I was in the right place. From beginning to end there was no issues not even a hick up. It was the way I preferred it bring it and get the work done pay the bill out the door. Above all that all the work that was done was exactly the way it should've been . I did not have to fuss around come back in for the same issue nor did I have to call to complain about something small or simple overlooked . Sami hit the nail on the head and treated me the way I Mercedes-Benz customer should always be treated. Thanks for the great work Sam I will see you soon in the near future More

Just completed my service B at MARKHAM MERCEDES (KENNEDY ROAD AND HWY 7) again. The service adviser that I dealt with inserted the "Mist Service" on my work order without explaining it at all and asked me t ROAD AND HWY 7) again. The service adviser that I dealt with inserted the "Mist Service" on my work order without explaining it at all and asked me to sign off. Apparently, I said NO and told him this is an useless service, he crossed it out at my request. But after i paid my bill and took my car back home later on, I found a jug of full empty (full half) windshield fluid with a 3.98 liter label in my trunk that I do not recognized. I scanned through my invoice and discovered that they've inserted a charge of $5.97 for the windshield fluid. Guess what, I topped up the windshield to the top the night before it was being serviced and there is no way they can top it up further with another 1.39 liter. So, technically, they sold me a 3.98 liter windshield fluid at $5.97 x 2 = $11.94. (This is a pure SCAM). I don't plan to go back and argue with them as my time and gas money are much more valuable. However, I am so looking forward to the customer satisfaction survey that may come to me and I will definitely give them a taste of their own medicine, "Poor or rating 0 all the way to the service adviser". I have a feeling regardless which MB stores i go, it will be the same culture since they have a target to reach and they also want to maximize everyone's revenues. Therefore, i will need to request no windshield fluid top up every time in service from now on. More