Mercedes-Benz Markham

Ray Lam is an exemplary Sales Representative My husband and I had decided to buy a Mercedes Benz E model to celebrate our retirement and wedding anniversary. Since we live close to Pickering, we My husband and I had decided to buy a Mercedes Benz E model to celebrate our retirement and wedding anniversary. Since we live close to Pickering, we were going to go to the dealership in Durham. However, a mutual friend let Ray Lam know about our intentions; and it is due to his amazing attributes - very respectful and persuasive - "just give me a chance to show you one of our cars that are on promotion; I would be happy to drive it to wherever you are?" that we ended up in your showroom. Ray was professional, knowledgeable, not pushy but persuasive and in two hours he was able to convince us that buying the Mercedes E 400 would be a wise decision; so we did! And, what is equally important, we continue to be happy with the purchase and feel that we can call on Ray with any questions we may have about the car. Ray is one of those rare employees who come across as honest, authentic, and someone who has your best interests at heart - qualities which will persuade a potential buyer to make a commitment. Congratulations on having such an exemplary member on your Team! More

Poor Sales Service. Poor Customer Treatment Do you want to have poor buying experience while trying to buy a 90K SUV? Yes, go to MB Markham corporate store. No customer service and no sales pers Do you want to have poor buying experience while trying to buy a 90K SUV? Yes, go to MB Markham corporate store. No customer service and no sales person available on a Saturday afternoon. Tells me to make an appointment. How about trying to help make an appointment useless greeter lady with the ugly scarf. Going to MB store at the city named after a tree. Ciao MB Markham. You stink. More

disrespectful with no manners hello all, just be advised if you want to get disrespected or greeted by people with no manners at all go to mercedes markham. So i had a issue with m hello all, just be advised if you want to get disrespected or greeted by people with no manners at all go to mercedes markham. So i had a issue with my c300 ,so i went to mercedes markham,to talk to someone about it. first of all they dont know how to greet a person there in no how are you or anything just how can i help you. It just seems like all robots in there.and then i had the honor to deal with the service adviser Peter which disrespected me and was not helpful at all. Talking about something which has nothing to do with my cars issue and when you show him you know your cars . and tell him what the issue is he just walks away and pretends to be busy somewhere. And if you want to complain about Peter nobody cares no body listens. then wanted to provide my with a phone number which never happened. eventually after waiting a hour for someone to take care of my issue i wanted to walk out then a adviser names Sammi was very helpful and friendly, the only professional in that sh**hole. I moved from germany to canada and i was always driving a benz from my first car with 18 till now 4 cars later.In germany they are actually care about the customer and his needs and even go out of there way to help. The Markham made me really realize ince 2012 mercedes does not care about customer service and safety. The fact that Mercedes never made a recall for the very known issue with the EIS (ignition switch) which most of the 2008-2012 models have, showed me and the takata airbag thing. they let you drive with a dangerous maybe even deadly airbag drive around until the parts arrive,with the response that there was never a deadly incident in a mercedes related to that. LIKE REALLY!! what does it help me when im dead and they start giving loaners then. BMW does it and some other major car makers.so why not Mercedes. they should replace the Mercedes Star with a hole. Never Benz again More

Finally I've been treated like a Mercedes-Benz owner Walking into the dealership the level of professionalism exceeded my expectations. I had a service appointment for my ML with the service advisor nam Walking into the dealership the level of professionalism exceeded my expectations. I had a service appointment for my ML with the service advisor named Sami Ammar. Invoice number 495236 Just his knowledge of the product and the way he explained everything made me feel like I was in the right place. From beginning to end there was no issues not even a hick up. It was the way I preferred it bring it and get the work done pay the bill out the door. Above all that all the work that was done was exactly the way it should've been . I did not have to fuss around come back in for the same issue nor did I have to call to complain about something small or simple overlooked . Sami hit the nail on the head and treated me the way I Mercedes-Benz customer should always be treated. Thanks for the great work Sam I will see you soon in the near future More

Just completed my service B at MARKHAM MERCEDES (KENNEDY ROAD AND HWY 7) again. The service adviser that I dealt with inserted the "Mist Service" on my work order without explaining it at all and asked me t ROAD AND HWY 7) again. The service adviser that I dealt with inserted the "Mist Service" on my work order without explaining it at all and asked me to sign off. Apparently, I said NO and told him this is an useless service, he crossed it out at my request. But after i paid my bill and took my car back home later on, I found a jug of full empty (full half) windshield fluid with a 3.98 liter label in my trunk that I do not recognized. I scanned through my invoice and discovered that they've inserted a charge of $5.97 for the windshield fluid. Guess what, I topped up the windshield to the top the night before it was being serviced and there is no way they can top it up further with another 1.39 liter. So, technically, they sold me a 3.98 liter windshield fluid at $5.97 x 2 = $11.94. (This is a pure SCAM). I don't plan to go back and argue with them as my time and gas money are much more valuable. However, I am so looking forward to the customer satisfaction survey that may come to me and I will definitely give them a taste of their own medicine, "Poor or rating 0 all the way to the service adviser". I have a feeling regardless which MB stores i go, it will be the same culture since they have a target to reach and they also want to maximize everyone's revenues. Therefore, i will need to request no windshield fluid top up every time in service from now on. More