Mercedes-Benz Maple

Poor service period. Called plenty of times to book a service no answer went to message centre and was told to leave a message and someone would return the call. Left pl Called plenty of times to book a service no answer went to message centre and was told to leave a message and someone would return the call. Left plenty of messages with no response. POOR costumer service. Still need service but cant seem to book the appointment. Maybe they don't need the business. More

Hi my name is Tina Mazzuca I have the best service advisor there is. Michael Khan is polite, understanding and puts me at ease. He’s been my advisor for over 5 years. Always pleasant to talk to and is advisor there is. Michael Khan is polite, understanding and puts me at ease. He’s been my advisor for over 5 years. Always pleasant to talk to and is always helpful and goes above and beyond to accommodate me. He’s truly one of a kind. Thank-you Michael. More

Worst dealership.ARROGANT sales people don't even greet you Worst dealership...when you walk into the Mercedes Benz dealership in Maple you see the sales people taking in a group amongst themselves as if the wh Worst dealership...when you walk into the Mercedes Benz dealership in Maple you see the sales people taking in a group amongst themselves as if the where in a ‘social club’ and they see you walk in and they don’t even greet you when you pass them by. They have an arrogant attitude and think they’re Gods. When you eventually ask the receptionist to call one of them they are rude and they do t like to answer questions. Best part, the salesperson that was helping us wholeheartedly thought that with his attitude and by spending half an hour with us we were going to buy the car from him... not in a million years! I’m going to another dealership even if it is further away! I’m looking for a place where I’m going to feel great about making my purchase, knowledge about the product, a place where you feel welcome and exceptional customer service. I’m sure I will be able to find that at another dealership ship that can offer me all of this and more. Even car dealerships with lower brand cars have way better customer service! They make me laugh... More

Excellent Service from Mr. Frank Tatone- Sales Consultant I just bought a GLC 300. Throughout the sales process Mr. Frank Tatone was very helpful. He spent time understanding our needs. He presented various o I just bought a GLC 300. Throughout the sales process Mr. Frank Tatone was very helpful. He spent time understanding our needs. He presented various options and gave us time to make up our minds. Unlike the normal stressed out car buying process, Frank made it stress free. I strongly recommend that people looking to buy a car visit the Mercedes-Benz Maple dealership and ask for Mr. Frank Tatone. More