Mercedes-Benz Maple

I had a service appointment scheduled for my car. Three days before this appointment I received a red warning sign saying my brake fluid was low. When I called the service department my first conta Three days before this appointment I received a red warning sign saying my brake fluid was low. When I called the service department my first contact was with a receptionist who said I could probably drive the car into the shop 3 days later. I pressed on, asking to speak to a service rep. My call was forwarded but not picked up and bounced back to the receptionist who confirmed I should tow it in. From this point on, I had no phone contact with my service representative. All communication was via text. I tried calling but had no answer. This had never happened before as I have been a loyal customer for 13 years and always had contact via phone at some point during my service call. My car was in for repair for 3 days which overlapped with my original appointment date. The service representative never acknowledged the fact that I had a tune up scheduled during this time. My car was repaired but no tune up performed. A day after picking up my car, I received another text saying I missed my tune up appointment. There seems to be a bit of a disconnect here. I am happy with the repair, but I think a repair as serious and expensive as mine, could have warranted a phone call, sometime over the 3 days......and I still have to do a tune up. No 8:00 a.m. appointments available over the next 2 weeks. More

We have had both our vehicles serviced at Mercedes-Benz Maple; namely a 2009 ML320 Bluetec and a 2012 GL350 Bluetec. In both cases we have been dealing with Nelson Duong. His knowledge and professionalism Maple; namely a 2009 ML320 Bluetec and a 2012 GL350 Bluetec. In both cases we have been dealing with Nelson Duong. His knowledge and professionalism are excellent! His customer service and dedication is second to none. Nelson should be recognized for these outstanding qualities and rewarded accordingly. He is definitely an asset to the Maple dealership. Rest assured , if we need any service requirements in the future, we will not hesitate to return to the dealership in Maple. We highly recommend the service department at Maple, especially due to the fact that Nelson has played a major part in our positive service experience. Thank you! More

Excellent service, Mike Khan is a professional service manager, keep up the great work .The best or nothing manager, keep up the great work .The best or nothing More

My love affair with Mercedes Benz began over 35 years ago when I first owned a 1972 D240 manual (w115). Over the years, I owned many E class models and was happy with the brand, its dealers, service and over when I first owned a 1972 D240 manual (w115). Over the years, I owned many E class models and was happy with the brand, its dealers, service and overall quality. I currently own a C250 4matic and an E250 bluetec 4matic. My love and loyalty for Mercedes will end, and I will be shifting my focus towards other brands. I will explain why below. My E250 Bluetec was the subject of a recall related to some bolts on the steering mechanism as well as the exhaust and catalytic assembly. Here are the problems that arose as part of the recall: - Mercedes Benz brand, apparently does not stand behind their cars anymore, and postpone indefinitely to send the parts for the recall (Mercedes dealer of Maple does not know when they will receive the parts…) - I call Mercedes of Maple to accommodate the recall and booked with service department a date to proceed with the recall repairs. When I arrived and inquired on how long the repair will take, they said it would take the whole day because it was extensive work. This was inaccurate as they did not have all the necessary parts available. Two hours into the appointment, they called and said the car is ready to be picked up and that they replaced only the bolts of the steering mechanism and they did not yet have the other parts for the exhaust. I then asked what the next step was, they said they will call me once the new parts are in. They never did.After approximately two months, I called them back to re-book this service as the recall remained incomplete, the appointment was scheduled in late winter. Before the appointment date, the dealership called me to tell me they had not yet received the necessary parts and re-scheduled me for March 10, 2023. When I arrived at 8:45 a.m., the receptionist told me I will have to leave the car with them probably for more than a day because the extensive work and car particularities. I called the dealership at 3 p.m. to check on the status of the repair, only to find out nothing had been done as the parts had not yet arrived! The dealership had booked me in without having the repair parts. I am very disappointed that a recall cannot be performed in a decent timely manner and Mercedes Maple attitude. This is not the Mercedes I fell in love with. It would be pointless for Mercedes Maple to copy and paste a reply to my review, I will do my very best to reach out to Mercedes Canada/Stuttgart directly. - I will also try to create a web page with a forum about this topic, because apparently, it is not a singular case More

Mr. Danny Cui thank you for your professionalism and excellent customer service. I will recommend anyone who needs urgent service. excellent customer service. I will recommend anyone who needs urgent service. More

Extremely bad service and damage the car. They installed new brakes and still make squeeze noise. Every time they say it fixed. They installed new brakes and still make squeeze noise. Every time they say it fixed. More

Mark Lopez should be recommended for his professionalism and timely services. We owed him our gratitude for showing his understanding of our situation with quick services. Thank you again and will definit and timely services. We owed him our gratitude for showing his understanding of our situation with quick services. Thank you again and will definitely see you in the future. Sincerely, Troy More