Mercedes-Benz Langley

Left three messages Friday. Check engine warning on. No call back. Called today, Tuesday, from Whitehorse. Couldn’t tell me why they hadn’t called back nor could they offer any Check engine warning on. No call back. Called today, Tuesday, from Whitehorse. Couldn’t tell me why they hadn’t called back nor could they offer any helpful advice. This is not ok. I expect more when I’m driving a $150,000 sprinter. I’ll go to a doctor fferent dealership for service next time. More

Service Deportment are such a “deceiving scammy people” They deceive me to bring my car because of a Brake component recall, then they claim that wasn't the problem? Then did not give me any adv people” They deceive me to bring my car because of a Brake component recall, then they claim that wasn't the problem? Then did not give me any advice of what could potentially be until I complain, then I agree to certain service, but they forgot to bleed the brake line on one side of the car, and my caliper cease, I complain but they did not return my call. Dont go to Mercedes dealership Langley. Melanie the service advisor is a rude horrible narcissist careless person. Any other mechanic service advisor on a regular shop, will give you their best safety advice because of the importance of brake failure but no her, only if I agree to pay hundreds of dollars more. More

An extremely distressing and disappointing experience purchasing a 2016 Ford Transit Connect from Mercedes-Benz Langley. As a young woman financing her first vehicle, I felt initially Mercedes-Benz to be purchasing a 2016 Ford Transit Connect from Mercedes-Benz Langley. As a young woman financing her first vehicle, I felt initially Mercedes-Benz to be a reliable and trustworthy dealership, however, it was not two months of owning this vehicle that three of the coolant hoses developed extreme leaks requiring urgent and very expensive repairs due to difficulty in accessing the hoses. In addition, the upper strut mount FELL off the vehicle once lifted up in the shop, and was also found to have damage to the ball joint boot and several electrical issues within the cab despite the satisfactory looking inspection report from Mercedes-Benz mechanics. It is outrageous and morally unkempt for such a well-established dealership to be handing out vehicles in this quality of repair to young individuals still building their financial equity. I feel both taken advantage of and scammed and I will never be recommending this dealership in the future. More

My experience has been both good and bad. I received much better service several years ago. The sales team seems uninterested in putting in any effort, if only they knew it’s easier to keep a I received much better service several years ago. The sales team seems uninterested in putting in any effort, if only they knew it’s easier to keep a customer than find a new one More

I needed to have work done to my vehicle. I listed all the parts I wanted replaced. Brought my vehicle in paid my bill and then noticed they did not replace all the parts that they confirmed I listed all the parts I wanted replaced. Brought my vehicle in paid my bill and then noticed they did not replace all the parts that they confirmed they would be replacing and would not even refund me the labour More

Bad service, inexperienced sales team, expensive parts never called me back for recall. I guest it wasn’t enough profit for them never called me back for recall. I guest it wasn’t enough profit for them More

Excellent service all round from initial contact with Raj, to arrival and purchase of our GLA. All the staff were courteous and professional. Would certainly recommend the dealership. Raj, to arrival and purchase of our GLA. All the staff were courteous and professional. Would certainly recommend the dealership. More

I have 3 Mercedes , two from here service stated more than 20% left on brakes and tires in acceptable condition - turns out zero left on front brakes costing my service van a tow, new rotors and seized f than 20% left on brakes and tires in acceptable condition - turns out zero left on front brakes costing my service van a tow, new rotors and seized front disc capillar with both front tires bald….I will never service my vehicles here again, false reports, no doing service they are contracted to do, service manager never even called me back after 3 calls to department Abbotsford vw replaced and repaired front disc system for less than the twelve hundred it cost me for type b service at Mercedes Will never buy another one again More

The SERVICE department @ Mercedes-Benz Langley is FANTASTIC! They take good care of my vehicle and the quality of service is well worth every penny! Special thanks to two of the extraordinary peo FANTASTIC! They take good care of my vehicle and the quality of service is well worth every penny! Special thanks to two of the extraordinary people who work hard and really care - Luiz Lopes and Nancy Secondino. They REALLY go the extra mile! More