Mercedes-Benz Edmonton West

Does not honor contracts My mother, a senior citizen, signed a contract to purchase a demo. The dealership did not honor its commitment and asked her for more money to close My mother, a senior citizen, signed a contract to purchase a demo. The dealership did not honor its commitment and asked her for more money to close the contract. They were trying to take advantage of a senior citizen, by alleging there was a "mistake" made on the contract and needed more money to close the deal. No willingness to resolve in a professional manner. Even went to the head of the dealership with no resolution. More

Great experience with new vehicle purchase. From my first contact with this dealership to the delivery of my new E43 AMG ,just one big pleasure.Manny Martinez went out of his way to assist me an From my first contact with this dealership to the delivery of my new E43 AMG ,just one big pleasure.Manny Martinez went out of his way to assist me and so did the rest of the sales , finance and detail personal.Friendly,professional and very efficient.They did not make me feel that any request was a chore.Thank you so much!! More

Very unreliable chat line rep regarding service appointments I live 3 hours away from Edmonton. My vehicle's engine light went on mysteriously over the last few weeks and so I needed to book a weekend appointmen I live 3 hours away from Edmonton. My vehicle's engine light went on mysteriously over the last few weeks and so I needed to book a weekend appointment so as not to take time off work for the 7 hours of driving there and back. I ended up on a chat line with the dealership, asked if they were open on Saturdays, explained my engine light was on, the gal booked me in for 10 am Saturday October 13th. I drove to the dealership and was informed they cannot perform engine light analysis on weekends and furthermore I was not booked for a service appointment at all. I went back into the online chat and chatted with someone regarding this entire scenario sicne I wanted a transcript of the online chat and wanted to lodge a complaint. The chat representative advised me she was escalating this to a manager who by the way has yet to call me. It has been 5 days since this happened and there has been no contact by the manager. My primary issue is if I told someone on the online chat my engine light was on they should have told me this can only be serviced on a weekend. Very not impressed! SEVEN hours to drive back and forth and an engine light service could never have been done on a Saturday to start with. More

3rd New Mercedes purchase from Mercedes-Benz Edmonton West The "Best or Nothing" motto describes this dealership and staff. A huge thank you to Dharam Taylor for making the purchase (2nd within 6 months) of ou The "Best or Nothing" motto describes this dealership and staff. A huge thank you to Dharam Taylor for making the purchase (2nd within 6 months) of our Mercedes such a great experience. Its hard to find an individual that is as picky in the fine details as me, and Dharam did not disappoint! Dharam Taylor was fantastic also in making sure my wife was well informed, of all her options and features of her new suv. Also a shout out to Brandan Hebert, as he was also extremely helpful in making sure our buying experience was top notch. Cheers Rob More

Don't honour commitments I booked a service for my E400 over the phone 2 weeks out. Appointment was confirmed in that call. I then received a call the day before I was to tak I booked a service for my E400 over the phone 2 weeks out. Appointment was confirmed in that call. I then received a call the day before I was to take it in only to be told they didn't make the booking. No apologies, no effort made to get the car in quickly. Fortunately there is another dealer in town. Very disappointing approach to service for a Mercedes dealership. Greg More