Mercedes-Benz Edmonton West

Poor service and not respectful to customer I worked with Manny Martinez (Internet Manager) about the new cars. He gave me a lot hassles and not respect to customers expectations. Poor service a I worked with Manny Martinez (Internet Manager) about the new cars. He gave me a lot hassles and not respect to customers expectations. Poor service and communication, not recommend you deal with Manny Martinez. Beware of this guy! More

Just GREAT Rollie, Faye & co. Were execptional. This is my 3rd car from here. Service dept is the best I’ve had in my 60 yrs.of driving Rollie, Faye & co. Were execptional. This is my 3rd car from here. Service dept is the best I’ve had in my 60 yrs.of driving More

A Professional Experience Dealing with Metcedes Benz West Edmonton was a very easy, simple and precise experience with a group of professionals who provided a clear and concise Dealing with Metcedes Benz West Edmonton was a very easy, simple and precise experience with a group of professionals who provided a clear and concise transaction. Exactly what I wanted. Dari was a true professional. More

Nice and helpful staff Everybody was helpful and so nice. Specially Andy Yung. I would come back to buy Merry Christmas and happy New Years. Thank you very much. Everybody was helpful and so nice. Specially Andy Yung. I would come back to buy Merry Christmas and happy New Years. Thank you very much. More

Customer Focused! The dealership changed hands over a year ago. I just received delivery of my 4th vehicle and this experience was the best ever. There were delays in The dealership changed hands over a year ago. I just received delivery of my 4th vehicle and this experience was the best ever. There were delays in delivery from Germany and even though the delays were not under the control of the dealership, the sales manager and also the sales representative, Shelley Biermanski were very attentive to my concerns. They kept me fully informed. I took delivery yesterday, two days after the vehicle arrived. Everybody in sales, service and delivery is capable and willing to go the extra mile. More

Excellent experience I custom ordered my car and it took a bit longer than expected. Rollie kept me updated and the whole process was handled very well. I custom ordered my car and it took a bit longer than expected. Rollie kept me updated and the whole process was handled very well. More

Bought new car It was a very thorough experience which is quite time consuming but in this case necessary as Mercedes has a lot of bells and whistles It was a very thorough experience which is quite time consuming but in this case necessary as Mercedes has a lot of bells and whistles More

2 yrs honest experience - Staff: Staff is very nice and friendly, very best experience when I first purchased brand new GLC 300 in 2017. - Car: Been through many recalls, fr - Staff: Staff is very nice and friendly, very best experience when I first purchased brand new GLC 300 in 2017. - Car: Been through many recalls, frustrated when engine had an issue within 1 yr. Brand new 2017 model didnt have remote starter- stating security reason. In 2018- there is remote starter!! where is security now? - Dealership: If u r fan of mercedes- go to south Edmonton. If u just wanna buy fully equipped car - go to different company. Reason: I have done 3-4 visits to west dealer - never provided loan car. Shuttle service has very limited time frame. I dont live in Edmonton so whenever I come to city I have some other errands too. Now u expect that such big dealer has few cars to spare for their customers but NO u r wrong. They dont have loan car. Shuttle cant provide service after 4:30. In short u r screwed. Summary: Mercedes - huge brand. Riding mercedes is an experience. Only thing is, keep ur expectation low when u buy brand new car. U will receive good welcoming from staff though. More

Kind & helpful In this dealership there are so many kind employees willing to help their customers and very helpful with their good experience. This is my 3rd time In this dealership there are so many kind employees willing to help their customers and very helpful with their good experience. This is my 3rd time and I would recommend this dealership to others More

EXCELLENT EXPERIENCE I purchased a beautiful MB convertible from this dealership. I dealt with a very delightful and competent sales person. His name was Dharam Taylor I I purchased a beautiful MB convertible from this dealership. I dealt with a very delightful and competent sales person. His name was Dharam Taylor I would recommend him highly. Nothing was a problem! He patiently dealt with my numerous queries and made the delivery of my vehicle painless. This was more difficult than most sales as I live in Ontario. The car was delivered to my home at my convenience. Dharam's support staff was excellent as well. I dealt with Jason Hill and he was extremely helpful with arranging the transfer of funds All in all, a very pleasurable experience. I would recommend this dealership highly, especially Dharam Taylor. Sherry Pearce More