Mercedes-Benz Edmonton West

My wife and I purchased a 2021 E450 Cabriolet on July 29/21. By the luck of the draw we were hooked up with Dari Mahfouz. The whole experience was quite enjoyable, with Dari and his associates making th 29/21. By the luck of the draw we were hooked up with Dari Mahfouz. The whole experience was quite enjoyable, with Dari and his associates making the transaction as simple for us as possible. This included meeting us halfway between Edmonton and where we live in Prince Albert to facilitate a seamless transfer of vehicles. In Aug of 22 we again contacted Dari and purchased a 2022 E450 sedan. As was the case in the first instance, Dari was exceptional to deal with. I would highly recommend him to anyone interested in purchasing a high quality vehicle with a very low stress factor attached. More

We recently purchased a Mercedes GLE 450 and dealt almost exclusively with Dari Mahfouz. I have to say that our dealings with him were superlative in every conceivable way. Of course, he was very knowledgea exclusively with Dari Mahfouz. I have to say that our dealings with him were superlative in every conceivable way. Of course, he was very knowledgeable about the vehicles and what they had to offer, which you would expect from any sales person, but what made the experience so far above the norm is Dari's honesty and his professionalism. It wasn't forced or fake but is reflective of the individual. There was no pressure. He also has a great sense of humor and made the experience very enjoyable. We had been considering the idea of buying a Mercedes for over a year, and only went to the dealership to look, as we had done on previous occasions. He sold us on the vehicle we bought. What I appreciate as well, is the after sale service, as he is always available to answer even the most inane questions. I would highly recommend Dari Mahfouz. More

I just bought a Mercedes ML 350 the team at Mercedes West is great to deal with no pressure sales And very knowledgable about their product would definitely recommend buying a vehicle from this dealership is great to deal with no pressure sales And very knowledgable about their product would definitely recommend buying a vehicle from this dealership More

Give up buying a car here. The seller is too irresponsible. Never go to another dealership. The seller is too irresponsible. Never go to another dealership. More

I visit Lexus BMW and Mercedes as infrequently as I can. Happy to buy but never happy if service is needed. I have to say that Mercedes West is my favourite of the 3 brands when I need to go to the service Happy to buy but never happy if service is needed. I have to say that Mercedes West is my favourite of the 3 brands when I need to go to the service department. Thanks to Mikayla and Victoria. 2 of the best service people I have ever met. Thanks for making my trips to your service department virtually painless. More

Can’t fix their own products. Took my Sprinter van in for repairs again for a reoccurring check engine light and after 1200.00 of repairs and the assurance that problem was repaired 400 km later light is bac repairs again for a reoccurring check engine light and after 1200.00 of repairs and the assurance that problem was repaired 400 km later light is back on and when I called was received one as a inconvenience and the response of” when can you drop it off fpm more out of pocket repairs that I question if one; were they really done as I saw no old parts ( that is always convenient ) and without admitting there were no actual diagnostic work dire just parts thrown in and hopefully the guessed. right. Bring it back and we will charge you more for diagnostics that never get done as I believe they have only part replacing people and the inspecting customer pays the price both finically and being inconvenience for poor repairs and very little remorse for the inconvenience. Why do dealerships do this especially in this time wher customer service should be a priority and not how much the invoice total is. I am a very unhappy customer over the 5 times I have been forced into returning to this establishment and really dread having to return as to the inability to repair the actual problem. James Bell Senior Field Technician ( cross posted ) More

They are like the Genie that grants you wishes except they grant all your wishes. Thanks to Andy Sun Kevin Ottahal and Jason Spicer for making our wish of owning a Mercedes come true. Jim n Yaxin they grant all your wishes. Thanks to Andy Sun Kevin Ottahal and Jason Spicer for making our wish of owning a Mercedes come true. Jim n Yaxin More

Great dealership and a stream line sale. Salesman Dharam Taylor made our experience of getting into our first Mercedes-Benz enjoyable and hassle free. I recommend them and Dharam on your next vehicle purcha Taylor made our experience of getting into our first Mercedes-Benz enjoyable and hassle free. I recommend them and Dharam on your next vehicle purchase. More

We had a great experience at this dealership, appreciate the efficient and excellent service provided by Dharam. The finance manager was very helpful as well. the efficient and excellent service provided by Dharam. The finance manager was very helpful as well. More

We had a great experience at Mercedes-Benz W! Dari Mahfouz helped us out during the process of buying our GLC 300. He is always avaiable to answer your questions about every aspects of your candidate Mahfouz helped us out during the process of buying our GLC 300. He is always avaiable to answer your questions about every aspects of your candidate car. He is also very professional and supportive. We had a 5 hours trip to Edmonton and he maid the process of buying very easy for us by preparing all the required documents in advance. We have no hesitation in recommending him and the Edmonton west team to anyone who is looking for buying a Mercedes-Benz. More