Mercedes-Benz Edmonton West

Trust is everything My first experience at Merceds-Bens was not what I expect, I thought will be hard to buy a new car because I don't have lots of experience with finan My first experience at Merceds-Bens was not what I expect, I thought will be hard to buy a new car because I don't have lots of experience with finances but Merceds Team made easy for me to understand. I was very happy when I left and even I felt that I can count with them anytime! Rebeca Parisi More

Excellent, personable and knowledgeable We were looking 350 slk and met Sheldon Hurst. We were very impressed with him as our experience was nothing but positive. Highly recommend Sheldon We were looking 350 slk and met Sheldon Hurst. We were very impressed with him as our experience was nothing but positive. Highly recommend Sheldon and the dealership. He sure impressed us! More

Ricky Evan gives good service for our purchasing. He is friendly and has patience to explain everything we asked, and he shows his passion on his job. He is Evan gives good service for our purchasing. He is friendly and has patience to explain everything we asked, and he shows his passion on his job. He is a nice salesman whom we'll recommend. More

Excellent Dealership Made the car buying experience a real pleasure from new car purchase to lease return all was handled professionally. Thanks to Jack, Loc and Faye! Made the car buying experience a real pleasure from new car purchase to lease return all was handled professionally. Thanks to Jack, Loc and Faye! More

nothing but the best i have been a customer for 15 years. Since the change to the new owners everything has improved. most notable is the staff moral has gone way up. ever i have been a customer for 15 years. Since the change to the new owners everything has improved. most notable is the staff moral has gone way up. everyone does everything possible to make you comfortable and happy. They do an excellent job and know the product.this is the only dealer I have met that consistently over delivers. Any problems or concerns are addressed appropriately . This is no City Ford with hidden or extra fees and charges. they treated me with a friendly attitude but never addressed me " My Friend" No dealer I have ever dealt with comes close. They are just friendly with None of the Bull More

Worst Experience Ever. This dealership is the worst one among all that i had encountered with. At first that I do not know who and why that the person talk to me on the phon This dealership is the worst one among all that i had encountered with. At first that I do not know who and why that the person talk to me on the phone hang up on me with no reason 3 times, which i found extremely rude. I brought a C300 at 2015, at the first the trimmer on the driver's side are falling off. Then, the command center was blacking out constantly. And Finally, that command center stoped working entirely AND which I have to leave it there and having a diagnoses done. After a full day of examination, they told me that i split coffee at the buttons located at the command center, they request us to pay 1800 to replace them, and then, only then they can do further investigation. Which i found is not reasonable. They told me that the coffee may get into the wire which is more deeper, and, when i request them to check inside about the wires, they said they can only do that after we paid the replacement fee of those buttons. The person who helped us today name Gary Baril is extremely rude and not respecting customer at all. He was interrupting me all the time. He even said "You can do this conversation with us all the day, the results are not going to change." And I did a bit research online about why the screen blackout happening. some said it is possible that this situation is cuzing by the coffee which that the coffee damaged out the wire. But, i surprisingly found that the refused to do a further diagnose unless we paid the replacement fee first which possibly has nothing to do with the problem i am having now. One thing that more confusing me is that the command center should build as waterproof, and they are now criticizing us drinking in the vehicle. I will never refer a friend to buy any vehicle from this dealership. Oh, Tawnja Wynn she is the one hang up on me once to day, That is what she said "ok,, Bye." Before this time, there is a girl possibly from front desk, which I do not know who, hang up on my girlfriend twice without saying "BYE", like hang up just so suddenly........ Horrible people and horrible services. Never Again. They totally ruined this brand. More

Great Experience Really enjoyed the customer service Chris Phan did a great job making sure the complete process went well, Sunny and the rest of the staff were great Really enjoyed the customer service Chris Phan did a great job making sure the complete process went well, Sunny and the rest of the staff were great More

Efficient and Easy The team at Mercedes Bends Edmonton West was excellent. Meeting Loc was a real pleasure. The test drive to the negotiation was all done in a professio The team at Mercedes Bends Edmonton West was excellent. Meeting Loc was a real pleasure. The test drive to the negotiation was all done in a professional manner with a very personal touch. The ladies in your business department are some of the most helpful individuals I have meet. The team that works in the post sales department were excellent explaining the features of the car, and again very much with that personal touch. Continue to provide this level of service post purchase and you will have customers for life. More

Excellent experience with the new C43 AMG! Consistently great service with both Dharam and Sheldon at the dealership. The sales manager made the negotiation process as painless and efficient as Consistently great service with both Dharam and Sheldon at the dealership. The sales manager made the negotiation process as painless and efficient as possible. Dharam also went the extra mile to drop off products at our home to minimize the inconvenience to us. Would definitely recommend! More

You made me belong to this family.. great experience.. I am a first time owner of MB GLK 350 and for some reason when I checked Chris Phan page I noticed that until now or 2 months have past that I forgot I am a first time owner of MB GLK 350 and for some reason when I checked Chris Phan page I noticed that until now or 2 months have past that I forgot to give him a good review. Just because I am really happy with my MB and with the experience I had no matter how many months or years will pass I would not get tired of saying that the company should be proud of having him. It's a great service. And I believe that the customer will never love the company until the employees love it first and it shows on him.... More