Mercedes-Benz Edmonton West

Very friendly and comfortable with deal with My wife and I recently bought a pre-owned vehicle from Mercedes-Benz Edmonton West and were extremely happy with the customer service provided by Chri My wife and I recently bought a pre-owned vehicle from Mercedes-Benz Edmonton West and were extremely happy with the customer service provided by Chris Phan. From the moment we walked in the door he, along with every other employee we encountered, made us feel very comfortable with no pressure what so ever. Everyone seemed very trustworthy and were very pleasurable to deal with. It was by far the quickest decision on a vehicle we have ever made, partly because of the great price but mostly because Chris made us feel comfortable without pressuring what so ever. I would recommend this place to anyone buying a vehicle. The next time we need a vehicle I will be going here first without a doubt. More

awesome and excellent service from Mr. Rollie Poon I picked up my new 2007 Mercedes-Benz S Class recently from Mr. Rollie Poon, Sales Associate at West Edmonton Mercedes-Benz dealership. Rollie was a p I picked up my new 2007 Mercedes-Benz S Class recently from Mr. Rollie Poon, Sales Associate at West Edmonton Mercedes-Benz dealership. Rollie was a pleasure to deal with, he was very professional and explained all the features and options available for my new vehicle. Rollie was also excellent in following up with me and insuring that I have 100% satisfaction with this new S550 4 Matic AMG.. More

Star Certified Purchase This is the second purchase of a Vehicle from the Edmonton West dealership. We purchased a new vehicle in 2006 and had such good service we decided wh This is the second purchase of a Vehicle from the Edmonton West dealership. We purchased a new vehicle in 2006 and had such good service we decided when we were looking for a second vehicle this was the place to go. We purchased a used Star certified vehicle and have been very happy with the car and the service. We had some questions and small issue and Chris answered promptly and dealt with it very professionally. I would recommend Chris and the Edmonton West Mercedes Dealership More

Mercedes Benz Edmonton West Rocks!!! We have been dealing with Rollie for 5 years and he is fantastic. We are very happy with our recent purchase, Rollie is very informative and we love We have been dealing with Rollie for 5 years and he is fantastic. We are very happy with our recent purchase, Rollie is very informative and we love dealing with him. World Class Service More

Andy provides excellent service when we have any questions. He is patient and knowledgeable. I will recommend him as a sale expert. I have a positive experience at this dealer. He is patient and knowledgeable. I will recommend him as a sale expert. I have a positive experience at this dealer. More

World-Class Service I finally get my dream car from the help of Andy. He was extremely helpful and knowledgeable throughout the buying process. No matter what kind of que I finally get my dream car from the help of Andy. He was extremely helpful and knowledgeable throughout the buying process. No matter what kind of questions i had, he answered them right the way. I am so pleased to meet him. In addition, I also want to thank Kathy and Evan from their help. Finally, I strongly recommend Mercedes-Benz Edmonton West to any future vehicle-buyers, because MB EW provides world-class service and has excellent employees. More

Where do I begin Well where do I even begin with my experience here. First of all, my wife was online and she found THE car (2015 white GLK) she wanted, in West Edmont Well where do I even begin with my experience here. First of all, my wife was online and she found THE car (2015 white GLK) she wanted, in West Edmonton at Mercedes. It was a fair price so we decided to inquire about it. We were dealing with Brian during the sales talks and while he started off well enough he got quite pushy and started pressuring us after ensuring once we had placed the deposit we could take our time. But this was THE car she wanted so we carried on, despite my gut instincts that this guy wasn't the guy we wanted to deal with. (Brian did pick me up at the airport so I will give him credit for that!) Next we dealt with Sheldon in finance, who was a nice helpful guy. I did the rest of my dealings through him, finalizing the sale. I flew to Edmonton from Regina at the end of November to pick up the car. Everything went smoothly at this visit, obviously I was purchasing a car! I drove the car back to Regina and on the way I noticed the brakes were squealing, concerning for a car with 25000 km on it. I called Mercedes West Edmonton to express my concerns about this. I spoke to Craig about this. Craig assured me the car brakes would be taken care of when we were in Edmonton over the Christmas break. So I booked the car in on December 27th. Now at this point (end of November) the brakes were soooooo squealing it was like I was driving an old cab. It was embarrassing to say the least, but I trusted in Craig's word that he would make sure that service would take care of me and my wife's car. Fast forward to December 27th and us taking the car in. While the lady in service we were dealing with, Tawnja, was great, everything fell apart. I went for a drive with the shop foreman (whose name I forget) and the excuses began for reasons why the brakes were squealing when stopping, mostly pointing to operator error. I put my foot on the brake and expect the car to stop silently, seems like a simple concept. Apparently not. At this point he also told me that he had NEVER heard of Mercedes doing anything for squealing brakes, as it is not a ware issue..say what? I am expected to roll around in a Benz with squealing brakes? Come on now..but I gave them the benefit of the doubt and told them I didn't want a bandaid fix but that they could try the brake clean route first. After a 20 minute drive..guess what?? The brakes were squealing!! So back the car went. My wife had a conversation on the phone with Craig and he had more excuses, not to mention a sh** attitude. She told him to get it fixed or keep it. He listened but had no real solution for us so she called Tawnja and TAWNJA went to bat for us. Her manager, Christian Ellison called Mercedes Canada (FINALLY) and they said replace the brakes. Imagine that? But the brakes were a special order (US BRAKES ONLY-the paperwork said) so we had to delay our trip back to SK by a day. My wife had a meeting with Christian to discuss our shock and dissatisfaction with the goings on around these brakes. She was shocked that excuses continued. An apology and a 'let us take care of you' is all we wanted and no one apologized, not even once. Even after Mercedes Canada agreed to fix it, the excuses continued! SHOCKED is an understatement for how we feel. Bottom line the dealer did not want to cover the cost of replacing the pads and rotors, even though they were faulty when they sold the car. Used or not, a car coming from a dealer that has been certified preowned needed to be in top shape. This car wasn't and I'll be damned if I was about to let a dealership get off the hook for that. In the end we did get the brakes fixed thanks to @mercedescanada, and as for Mercedes West Edmonton, they won't see us again. Christian assured me the President, Scott Held, knew all about the goings on around this car and any company that makes the customer feel as we did, won't be getting another penny from us. Shame on you Mercedes West Edmonton. As you can see in the response from the dealer they are still coming at us with excuses! Unreal. And no apology. Our brakes have not squealed once since we brought the car home. And that we are grateful for! We are also grateful that we had Tawnja there to help us, as she was the only one willing to work with us. And a note to you Jack, your team told us that Mercedes Canada were the ones who told Christian to replace the brakes, at the dealer level nothing was getting done! Perhaps you should discuss that with your team. More

Great Customer Experience This is my 3rd B Class. This was by far the best experience with my lease and my first with MBWest. Not only did Rollie ask me what I needed in my car This is my 3rd B Class. This was by far the best experience with my lease and my first with MBWest. Not only did Rollie ask me what I needed in my car, he was specific about meeting needs and not pushing an oversell. He knows his product and gets to know the buyer. He took the time to explain the new features and the upgrades to the B250. The paperwork was seamless and and it was great dealing with Sheldon in Finance. Love my B250! Thank you Rollie and Team. As a service note, I discussed my new lease while my previous car was in for service. This is a great service team. Tawnja and Victoria have been great to deal with. More

Great Service The best service from Rollie of any sales professional I have experienced to date. He goes out of his way to anticipate and provide for the needs of The best service from Rollie of any sales professional I have experienced to date. He goes out of his way to anticipate and provide for the needs of his clients. Highly respectable and honest, I would not recommend anyone more. More