Mercedes-Benz Edmonton West

What can I say? In Business they say " No one will help you get what you need until you show them you care". Well Ashlee in Service, if you don't care you have me fo In Business they say " No one will help you get what you need until you show them you care". Well Ashlee in Service, if you don't care you have me fooled. You were a joy to deal with and made me feel confident the work would be completed correctly. It took a little longer than expected.....WORTH IT! The mechanic did a great job. I thought there was a small issue and mentioned it to Ashlee, she is on it! I am happy with the service, and ecstatic with Ashlee. How did I get so lucky, because usually I am not. Thank you Ashlee! Keep doing what you do! Stay optimistic, professional, brilliant and....you. Greg H. More

I brought in a Mercedes Benz B11 from Halifax, had Mercedes Halifax inspect it but they were so incompetent, they missed a lot when they diagnosed the vehicle. I shipped this vehicle from Halifax to E Mercedes Halifax inspect it but they were so incompetent, they missed a lot when they diagnosed the vehicle. I shipped this vehicle from Halifax to Edmonton and had Mercedes Benz West inspect and repair. I was working with Kate Bron and she was awesome to deal and work with. She kept me updated every step of the way, she went the extra mile to assist me and getting my vehicle become road worthy. Really appreciate Kate's cheerful assistance. You could tell that Kate cares for all her customers, whoever they are. More

We bought a 2022 Mercedes GLC C43 AMG from this dealership yesterday and we absolutely LOVE this beautiful SUV! We were really impressed by the level of professionalism and service we got from Ada dealership yesterday and we absolutely LOVE this beautiful SUV! We were really impressed by the level of professionalism and service we got from Adam and his team at the dealership! Adam was amazing throughout the whole process to closing the deal. He even delivered the vehicle to us in Calgary and was amazing training us on all the fabulous state of the art features! We say it was the best experience received from a Car dealership by far. Adam continues to go the extra mile to make sure we're happy with our new purchase even assisting us to get some winter tires and accessories for the vehicle and has made himself available at our every need. Never did we feel pressured to close the deal in anyway and the dealership made our out of town purchase very easy and comforting. We will highly recommend Adam at MB West Edmonton, to anyone interested in buying a Mercedes. Thank you for being Top Notch Adam and for this amazing vehicle! Dyann and Mike Harvey More

Mistakes, lies, poor communication, unreturned phone calls, broken promises... all part of the experience you can count on with the Service Department at Mercedes-Benz Edmonton West. I highly recomme calls, broken promises... all part of the experience you can count on with the Service Department at Mercedes-Benz Edmonton West. I highly recommend anyone with a Mercedes-Benz deal elsewhere. Don't let their incompetence get in the way of what could be a painless experience. My simple service (tire replacement) took 10 weeks with all kinds of frustration and errors. My vehicle was delivered to my home and left unlocked with the key inside... I was told to come pick up my wheels and tires only to find the tires weren't mounted and I was sent home not ONCE but TWICE with nothing but and afternoon wasted. No apologies and this was from the Service Manager (Garrett Dyck) who was personally looking after this to ensure it went smoothly. More

We had a service emergency with stolen vehicle! Skylar and Manny were outstanding. Their assistance helped us get our vehicle back. We are so grateful for their time and effort when no one else cou Skylar and Manny were outstanding. Their assistance helped us get our vehicle back. We are so grateful for their time and effort when no one else could help us. 💗 More

My wife and I bought a 2019 Mercedes GLC C43 AMG Coup from this dealership last week and we absolutely LOVE this beast of a Car. I must say I was really impressed by the level of professionalism we recei from this dealership last week and we absolutely LOVE this beast of a Car. I must say I was really impressed by the level of professionalism we received from Nelson. Not only did he personally respond to my initial enquiry, he was amazing throughout the whole process from the test drive to closing the deal. I must say it was the best experience I have received from a Car dealership by far. He went the extra mile to make sure we're happy with our new purchase even calling me a couple of days later to make sure we're still happy with the vehicle. Never did we feel pressured to close the deal in anyway. I will highly recommend Nelson to anyone interested in buying a Mercedes. More

Bought a C43 AMG today and the was very impressed how well I was treated by the staff and how easy the experience was getting into my first Mercedes Benz. I had to pleasure of working with Dari and was v well I was treated by the staff and how easy the experience was getting into my first Mercedes Benz. I had to pleasure of working with Dari and was very fair and willing to put in the extra effort to make sure I got what I wanted. Overall very happy with my experience and will definitely be recommending Dari and Mercedes Benz Edmonton west to anyone interested in buying a car in the future More

I bought a CLS 53 at your dealership and it was perfect. Thanks to hammed, he did a great job for me getting me the car, I wanted to get a c300 but he showed me the CLS and I fell in love with the car. Am c Thanks to hammed, he did a great job for me getting me the car, I wanted to get a c300 but he showed me the CLS and I fell in love with the car. Am coming back to your office to give you a ride in my sweet car Thanks hammed thanks Edmonton benz .. You guys are amazing ……… More

My wife and I purchased a 2021 E450 Cabriolet on July 29/21. By the luck of the draw we were hooked up with Dari Mahfouz. The whole experience was quite enjoyable, with Dari and his associates making th 29/21. By the luck of the draw we were hooked up with Dari Mahfouz. The whole experience was quite enjoyable, with Dari and his associates making the transaction as simple for us as possible. This included meeting us halfway between Edmonton and where we live in Prince Albert to facilitate a seamless transfer of vehicles. In Aug of 22 we again contacted Dari and purchased a 2022 E450 sedan. As was the case in the first instance, Dari was exceptional to deal with. I would highly recommend him to anyone interested in purchasing a high quality vehicle with a very low stress factor attached. More

We recently purchased a Mercedes GLE 450 and dealt almost exclusively with Dari Mahfouz. I have to say that our dealings with him were superlative in every conceivable way. Of course, he was very knowledgea exclusively with Dari Mahfouz. I have to say that our dealings with him were superlative in every conceivable way. Of course, he was very knowledgeable about the vehicles and what they had to offer, which you would expect from any sales person, but what made the experience so far above the norm is Dari's honesty and his professionalism. It wasn't forced or fake but is reflective of the individual. There was no pressure. He also has a great sense of humor and made the experience very enjoyable. We had been considering the idea of buying a Mercedes for over a year, and only went to the dealership to look, as we had done on previous occasions. He sold us on the vehicle we bought. What I appreciate as well, is the after sale service, as he is always available to answer even the most inane questions. I would highly recommend Dari Mahfouz. More