
Mercedes-Benz Edmonton West
Edmonton, AB
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Dakota is simply the best. The product is the better than the rest and I'm loving my car. They all went above and beyond. You will be treated like a king! I will go back to Mer The product is the better than the rest and I'm loving my car. They all went above and beyond. You will be treated like a king! I will go back to Mercedes West again for sure. More
I bought a brand new GLE350 in year 2020 from the Edmonton West Dealership. Because it our first family vehicle in this brand, we also purchased $2000 worth of first 3 services as promoted by the dea Edmonton West Dealership. Because it our first family vehicle in this brand, we also purchased $2000 worth of first 3 services as promoted by the dealership. One year later of use rear spoiler came off while driving on highway and it took months and so much efforts to get it repaired under warranty. Tried to find a reason to blame not to cover under the warranty, but they could not find any. Then the remote starter expired and they wanted us to pay $200 plus per year for subscription. This is a free features comes with any vehicle nowadays, but not with Mercedes Benz. We followed the services as the vehicle alerted us as due. Our last service we booked with the dealership as we have already paid for it. However they gave us the appointment two weeks later and asked us to pay for the service claiming that the service we paid for has already expired. How the initial 3 services we bought have a expiry date? Now I learn not only food but service we buy from Mercedes Benz also expire and similar to warranty. Regardless you paid for the service well in advance. I strongly recommend NOT to by Mercedes Benz as there are many economical vehicles out there with super luxurious than this brand. Even my all vehicles much better than this vehicle on many features. Especially do not suggest to deal with WEST EDMONTON Dealership. More
What can I say? In Business they say " No one will help you get what you need until you show them you care". Well Ashlee in Service, if you don't care you have me fo In Business they say " No one will help you get what you need until you show them you care". Well Ashlee in Service, if you don't care you have me fooled. You were a joy to deal with and made me feel confident the work would be completed correctly. It took a little longer than expected.....WORTH IT! The mechanic did a great job. I thought there was a small issue and mentioned it to Ashlee, she is on it! I am happy with the service, and ecstatic with Ashlee. How did I get so lucky, because usually I am not. Thank you Ashlee! Keep doing what you do! Stay optimistic, professional, brilliant and....you. Greg H. More
I brought in a Mercedes Benz B11 from Halifax, had Mercedes Halifax inspect it but they were so incompetent, they missed a lot when they diagnosed the vehicle. I shipped this vehicle from Halifax to E Mercedes Halifax inspect it but they were so incompetent, they missed a lot when they diagnosed the vehicle. I shipped this vehicle from Halifax to Edmonton and had Mercedes Benz West inspect and repair. I was working with Kate Bron and she was awesome to deal and work with. She kept me updated every step of the way, she went the extra mile to assist me and getting my vehicle become road worthy. Really appreciate Kate's cheerful assistance. You could tell that Kate cares for all her customers, whoever they are. More
We bought a 2022 Mercedes GLC C43 AMG from this dealership yesterday and we absolutely LOVE this beautiful SUV! We were really impressed by the level of professionalism and service we got from Ada dealership yesterday and we absolutely LOVE this beautiful SUV! We were really impressed by the level of professionalism and service we got from Adam and his team at the dealership! Adam was amazing throughout the whole process to closing the deal. He even delivered the vehicle to us in Calgary and was amazing training us on all the fabulous state of the art features! We say it was the best experience received from a Car dealership by far. Adam continues to go the extra mile to make sure we're happy with our new purchase even assisting us to get some winter tires and accessories for the vehicle and has made himself available at our every need. Never did we feel pressured to close the deal in anyway and the dealership made our out of town purchase very easy and comforting. We will highly recommend Adam at MB West Edmonton, to anyone interested in buying a Mercedes. Thank you for being Top Notch Adam and for this amazing vehicle! Dyann and Mike Harvey More
Mistakes, lies, poor communication, unreturned phone calls, broken promises... all part of the experience you can count on with the Service Department at Mercedes-Benz Edmonton West. I highly recomme calls, broken promises... all part of the experience you can count on with the Service Department at Mercedes-Benz Edmonton West. I highly recommend anyone with a Mercedes-Benz deal elsewhere. Don't let their incompetence get in the way of what could be a painless experience. My simple service (tire replacement) took 10 weeks with all kinds of frustration and errors. My vehicle was delivered to my home and left unlocked with the key inside... I was told to come pick up my wheels and tires only to find the tires weren't mounted and I was sent home not ONCE but TWICE with nothing but and afternoon wasted. No apologies and this was from the Service Manager (Garrett Dyck) who was personally looking after this to ensure it went smoothly. More
We had a service emergency with stolen vehicle! Skylar and Manny were outstanding. Their assistance helped us get our vehicle back. We are so grateful for their time and effort when no one else cou Skylar and Manny were outstanding. Their assistance helped us get our vehicle back. We are so grateful for their time and effort when no one else could help us. 💗 More
My wife and I bought a 2019 Mercedes GLC C43 AMG Coup from this dealership last week and we absolutely LOVE this beast of a Car. I must say I was really impressed by the level of professionalism we recei from this dealership last week and we absolutely LOVE this beast of a Car. I must say I was really impressed by the level of professionalism we received from Nelson. Not only did he personally respond to my initial enquiry, he was amazing throughout the whole process from the test drive to closing the deal. I must say it was the best experience I have received from a Car dealership by far. He went the extra mile to make sure we're happy with our new purchase even calling me a couple of days later to make sure we're still happy with the vehicle. Never did we feel pressured to close the deal in anyway. I will highly recommend Nelson to anyone interested in buying a Mercedes. More
Bought a C43 AMG today and the was very impressed how well I was treated by the staff and how easy the experience was getting into my first Mercedes Benz. I had to pleasure of working with Dari and was v well I was treated by the staff and how easy the experience was getting into my first Mercedes Benz. I had to pleasure of working with Dari and was very fair and willing to put in the extra effort to make sure I got what I wanted. Overall very happy with my experience and will definitely be recommending Dari and Mercedes Benz Edmonton west to anyone interested in buying a car in the future More
I bought a CLS 53 at your dealership and it was perfect. Thanks to hammed, he did a great job for me getting me the car, I wanted to get a c300 but he showed me the CLS and I fell in love with the car. Am c Thanks to hammed, he did a great job for me getting me the car, I wanted to get a c300 but he showed me the CLS and I fell in love with the car. Am coming back to your office to give you a ride in my sweet car Thanks hammed thanks Edmonton benz .. You guys are amazing ……… More