Mercedes-Benz Edmonton West

Terrible Service In Every Way!!! I would strongly recommend for people to AVOID this dealership altogether! I would never recommend a friend or loved-one to step foot into this dealer I would strongly recommend for people to AVOID this dealership altogether! I would never recommend a friend or loved-one to step foot into this dealership, as the sales staff are complete CON-ARTISTS. We purchased a gently used Mercedes SUV 3 years ago from this dealer. We were told that Mercedes hold there value better than competitors such as BMW. We were sold on very warranty and service in order to maintain the value of our investment. Fast forward 3 years, the vehicle is in new condition and meticulously maintained with very low kilometers; and we took the vehicle into the dealership to be appraised. Our hard-earned money and investment was appraised at HALF of what we paid. When I told the used-car salesman at this dealership, that this is a terrible reflection on Mercedes products, his nonchalant response was that all "Mercedes vehicles loss this much used". I was blown away that he actually admitted that they blatantly rip people off! I hope this dealership goes under in this economy, the sales team are incompetent at providing any level of service and they will casually admit that their products are the worst investment you could ever make. So please be warned as I do not want other to make the same mistake as us (fool me once, but I will never buy another Mercedes as a result). More

Phenomenal experience at Mercedes-Benz Our experience at the Mercedes-Benz dealership was phenomenal! Dharam Taylor had assisted us and was very helpful and recommend the best features for Our experience at the Mercedes-Benz dealership was phenomenal! Dharam Taylor had assisted us and was very helpful and recommend the best features for our car. Dharam had also stayed an hour extra from the hours of operation to help and explain the features inside the car. Kathy the financial manager helped us afterwords and she was very helpful and recommended us the best protection packages. My overall experience was incredible, everyone was very organized and professional. We will be recommending this dealership to all of our friends and family! We will definitely be back soon! More

Helpful and friendly The people working at Edmonton west benz dealership are pretty nice, helpful and friendly. They would show you around and the processing time is quit The people working at Edmonton west benz dealership are pretty nice, helpful and friendly. They would show you around and the processing time is quit fast More

Very good service at BENZ west. They always provide great service and the best car. I will highly recommend my friends to choice BENZ west. Thank you so much for your help. I am very They always provide great service and the best car. I will highly recommend my friends to choice BENZ west. Thank you so much for your help. I am very satisfied with your service. More

Honest and Forthcoming Car Sales My first Mercedes experience - what can I say. Dharam epitomizes what a true car salesman should be. His up front, genuine, and easy going approach ma My first Mercedes experience - what can I say. Dharam epitomizes what a true car salesman should be. His up front, genuine, and easy going approach made my car experience amazing. He took the time to get to know me as a customer, and figure out what I wanted.I look forward to knowing him as a friend in the the future. His Facebook and social media videos also definitely helped my decision to come to this dealership. More

Zero xx I walked into Mercedes West after a terrible ordeal at a neighboring dealer; same vehicle in question. My frustration must have been palpable when I w I walked into Mercedes West after a terrible ordeal at a neighboring dealer; same vehicle in question. My frustration must have been palpable when I was directed to speak with Chris Phan from sales... he took me under his wing, showed me a remarkable car which while was above what I had budgeted, he managed to structure the deal in such a way that it maximized the value for me and it was an offer I couldn't refuse. It made mathematical sense, the vehicle was clean, the report was accurate, I encountered zero xx finagling while leaving feeling a win-win was created for both myself as a client, and the business. I drove in from Calgary and can attest I would not hesitate to travel 2.5 hours to purchase from this dealer again. Greg Lewis was also delightful, the whole team was prompt, professional and very straightforward to deal with. More

Great experience, love my new car! Since the new ownership, I have noticed huge changes in atmosphere and customer service. A year ago I would have thought twice about purchasing at thi Since the new ownership, I have noticed huge changes in atmosphere and customer service. A year ago I would have thought twice about purchasing at this dealership, but the mass amounts of changes have made me want to purchase my new car with Edmonton West. More

Friendly Customer Service, Knowledgeable Staff We worked with Minh-Thu and Rollie while purchasing GLC 300. Both sales associates were very friendly, approachable and knowledgeable! It was a plea We worked with Minh-Thu and Rollie while purchasing GLC 300. Both sales associates were very friendly, approachable and knowledgeable! It was a pleasure to work with both of them! More

Great service Dharam patiently searched for the exact vehicle we were looking for without any of the pressure to close the deal, which is so common at other dealers Dharam patiently searched for the exact vehicle we were looking for without any of the pressure to close the deal, which is so common at other dealerships. More concerned with our satisfaction. More

helpful ,awesome deapership ryan's knowledge, friendly demeanor and willingness to go above and beyond for his clients is unparalleled!! He is willing to put forward the extra ryan's knowledge, friendly demeanor and willingness to go above and beyond for his clients is unparalleled!! He is willing to put forward the extra effort to make sure that you are happy and confident in your purchase ,honest and very helpful Thanks Bryan ! More