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Mercedes-Benz Edmonton West
Edmonton, AB
293 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 293 reviews
February 05, 2018
Friendly staff, more variety Got accommodated once I step in the showroom by Shan. All my requests were met and I was given different options more than I thought Got accommodated once I step in the showroom by Shan. All my requests were met and I was given different options more than I thought More
by mohamedsadek235
Verified CustomerEmployees Worked With
Minh-Thu Lam, Shan Gamage
February 02, 2018
C300 2017 Shelley was very pleasant i ask her to see the C300 2017 used car with a little millage Took it for a drive and she explain everything for me i trad Shelley was very pleasant i ask her to see the C300 2017 used car with a little millage Took it for a drive and she explain everything for me i trade in my old car and i now i am driving the new car that i love More
by hvarvis
Employees Worked With
Shelley Biermanski, Faye Tunke
February 01, 2018
Frustrated and Unhappy Purchaser We traded in my wife's B200 for a newer B250 at this dealership recently. Our old B200 had been outfitted with a remote starter system and it was equ We traded in my wife's B200 for a newer B250 at this dealership recently. Our old B200 had been outfitted with a remote starter system and it was equally important to us that the new B250 be capable of having an after-market remote starter system added. At the time of the purchase, we clearly stated that we need to be able to add a remote starter to this vehicle and this was confirmed by the sales person, Shan, and by others we spoke to at the dealership. We were even advised where to take the vehicle to have the system installed and the actual person to talk to at the installer. As we purchased the vehicle in the summer, we did not take the vehicle in to have the remote starter installed until early winter but where then shocked to find out that the installer recommended by the dealership cannot actually install a system on a B250. We then spent a long period searching first throughout Canada and then later throughout the U.S. trying to find a remote starter system that would work on this vehicle. When we had no success, we went back to our salesperson who offered to look into the situation but later advised that their technicians and advisors actually don't even recommend installing a remote system on this vehicle. We would never have purchased this vehicle in the first place had we known that it was not possible to install a remote starter system on later model B series cars. The primary reason why we did proceed with the purchase was because we were clearly led to believe by the dealership that this would not be a problem. Even more frustrating from a purchaser's point of view is the fact that our salesperson now appears to be actively avoiding us and will not respond to us. Obviously there is very little interest in maintaining us as a customer of this dealership? More
by CS Edmonton
Employees Worked With
Shan Gamage
January 18, 2018
Fabulous and luxurious experience! As a mother of four children driving around a mini van I wanted a little bit of luxury. We decided to look at the Mercedes GL350 Bluetec at Mercedes E As a mother of four children driving around a mini van I wanted a little bit of luxury. We decided to look at the Mercedes GL350 Bluetec at Mercedes Edmonton West. We had previously purchased another Mercedes there from Dharam Taylor, and so decided to meet with him again. For the second transaction he was as thorough, hardworking and professional as we remembered from our initial visit. Having a good relationship with an honest salesperson makes all the difference when you are buying a vehicle. You want to know all the ins and outs of what can be a complicated business deal, and with Dharam we definitely felt he was upfront and very straightforward in his communication. He continued working for us for a few months to ensure everything we had discussed was following through smoothly. I appreciate how personable, patient and accommodating he was to us while we made our final decision. I love my SUV! It is everything I could hope for in a vehicle and makes me feel a lot better about taxing my children all over the place. Thank you again to the whole team, and especially Dharam. More
by Cailyn7399
Employees Worked With
Christian Ellison, Dharam Taylor
January 15, 2018
Excellent service and follow up Service was professional with excellent delivery and follow up support. Would recommend for purchase of new or used vehicle. Would not hesitate to ret Service was professional with excellent delivery and follow up support. Would recommend for purchase of new or used vehicle. Would not hesitate to return for purchase of a future vehicle. More
by geoff
Employees Worked With
Danny Paulino
January 12, 2018
Rollie is always willing to help out with all my needs great Have had a good experience with every purchase made at this dealership! Rollie has been a dream to work with so accommodating and helpful!keeps me inf Have had a good experience with every purchase made at this dealership! Rollie has been a dream to work with so accommodating and helpful!keeps me informed. Always available to help me out! Returns calls overall positive experience! More
by mama-r
Employees Worked With
Roland (Rollie) Poon
January 11, 2018
Excellent Customer Service Recently purchased a C300 Danny was great with helping us explore our options of all the cars available, when we had concerns he addressed them right Recently purchased a C300 Danny was great with helping us explore our options of all the cars available, when we had concerns he addressed them right away. Faye was fantastic with helping us get all the financing settled. More
by shazy7981
Employees Worked With
Vicki Fata, Faye Tunke, Danny Paulino
January 01, 2018
Convert from BMW After having had a very bad experience with my BMW X6 I went to Mercedes Edmonton to get a comparable replacement. Danny in sales was excellent to de After having had a very bad experience with my BMW X6 I went to Mercedes Edmonton to get a comparable replacement. Danny in sales was excellent to deal with as were Minh-Thu and Mike in Finance. The experience was very positive and I love my new Mercedes. Thanks to all of you at the dealership for getting me into the car that was right for me. Rob Myers More
by aadc
Employees Worked With
Minh-Thu Lam, Faye Tunke, Danny Paulino
December 27, 2017
Supperb service Driving my wife’s vehicle today when a message in the dash alerted me that the fog light burnt out.I called the parts department , they had the bulb i Driving my wife’s vehicle today when a message in the dash alerted me that the fog light burnt out.I called the parts department , they had the bulb in stock, I picked it up and asked Tony in service if he could help me grab the tool to take off the screws to replace the bulb, not only did he grab the tool but changed the bulb on the spot.Thanks again for helping me out today, parts guy was great too,all star service man! More
by John
Employees Worked With
Tony Pullishy
December 23, 2017
Superb costumer service It's always a pleasure having Mikayla as my service representative. She exhibits the highest level of professionalism and kindness. Couldn't ask for It's always a pleasure having Mikayla as my service representative. She exhibits the highest level of professionalism and kindness. Couldn't ask for more when it comes to costumer service. Thank you, Mikayla! More
by Dr. Y
Employees Worked With
Mikayla Stelte
