Mercedes-Benz Downtown

My experience at Mercedes Downtown Toronto was great! My appointment was with Ramin, and from the moment I entered the dealership I felt valued. Ramin was amazing, so pleasant and helpful, he went out of h appointment was with Ramin, and from the moment I entered the dealership I felt valued. Ramin was amazing, so pleasant and helpful, he went out of his way to make me feel special and appreciated as a new customer. I was immediately recognized on subsequent visits and he took the time to go over everything with me; even past closing time I wasn’t rushed or pressured. I would absolutely recommend buying a car from Ramin at Mercedes!! More

This is my third Benz and first time at this dealership. I dealt with Roger Shan and he was top notch! Very professional and even during covid, delivery was lovely and all was a seamless transaction! I abso I dealt with Roger Shan and he was top notch! Very professional and even during covid, delivery was lovely and all was a seamless transaction! I absolutely love my GLC43! Looking forward to dealing with Roger and Mercedes-Benz Downtown in the future! A very thankful and happy customer! Sweet2th😊 More

Excellent customer service and best experience with Ramin Alaem! He was very friendly, helpful with advice and information, experienced, supportive and was able to get us a new car faster then we expected, w Alaem! He was very friendly, helpful with advice and information, experienced, supportive and was able to get us a new car faster then we expected, with a very good deal as well. We, without a doubt, would recommend him as well as the dealership. Looking forward to working with Ramin again in the future! More

Ramin Alarm gave me terrific help and support as I considered and purchased my 2020 AMG C43. He was not pushy at all, but always ready with advice and information. I would not hesitate to recommend hi considered and purchased my 2020 AMG C43. He was not pushy at all, but always ready with advice and information. I would not hesitate to recommend him and this dealership. I was made to feel as though I really mattered to them. More

I contacted the dealership in mid September to inquire about a GLS 450 for my daughter. I talked to a salesperson Rex, that I seen on line numerous GLS 450 for sale. I explained to him I was from Calgary about a GLS 450 for my daughter. I talked to a salesperson Rex, that I seen on line numerous GLS 450 for sale. I explained to him I was from Calgary and was wondering if he could e-mail me some of the vehicles I was interested in that I seen for sale. He told me he would send me the info requested right away, and we would get back in touch after I had time to review. It is now 1 1/2 months later with no info sent and no return call. I guess things in the east are so good they don't need the business. I have since purchased a GLS 450 from another dealership in the east and had them sent out west to Edmonton. I hope management has a hard look at how sales, enquiries and follow ups are done in the future. More

I am a returning customer from Mercedes Downtown. I initially wanted to purchase a new car from them. However, after a few visits, I realize i might not be eligible to finance a new vehicle. After that initially wanted to purchase a new car from them. However, after a few visits, I realize i might not be eligible to finance a new vehicle. After that, ASTONISHINGLY, sales Lawrence Qiao categorized me as a ''tier 2 customer'' over the phone. He claims that their dealership, ''corporate dealership of Mercedes'', only serves valued, tier 1 customer from Toronto who can pay full cash for their purchase. I am completely speechless and find it's unbelievable that such words did came from a sales, my dealership im loyal to. Good luck Mercedes Downtown and I will never ever see you again. P.S. I bought the same vehicle at Mercedes Brampton where has a better deal and customer service. More