Mercedes-Benz Downtown Calgary

Disappointed in vehicle and poor quality of service Bought the vehicle new from them. I had all required services done by them. Yet the vehicle started leaking oil within the guarantee period. Took it i Bought the vehicle new from them. I had all required services done by them. Yet the vehicle started leaking oil within the guarantee period. Took it in for repairs and had to pay for repairs because the repairs were done outside service period. Got vehicle back and same oil leak still persisting. Took it back again and told previous part was faulty. Got vehicle back and same oil leak still persisting. Now the check engine light also came on. Took vehicle back and was told there is a new oil leak and repair costs would be in excess of $2,000. I then decided to go somewhere else and I had the vehicle properly repaired. I was advised that the oil leak was probably the same from the start and was misdiagnosed by Mercedes. I was also told that Mercedes damaged the engine support mount bolts as two were stripped and others were loose. I reported this to Mercedes Canada and to Downtown Mercedes and was told they would investigate the matter and send me a report. It is now two months later and nobody has been in touch with me. My further correspondence to Mercedes Canada and to Downtown Mercedes has been ignored. My impression is that Mercedes Downtown is good for an oil change but beyond that their technicians are incompetent. More

Great experience with a friendly and helpful touch We have considered buying one car, and after getting introduced to Jack we have bought two. Great salesmanship with a friendly and caring approach. Ja We have considered buying one car, and after getting introduced to Jack we have bought two. Great salesmanship with a friendly and caring approach. Jack is ready to help with any problem or hurdles. Jack is very knowledgeable. He responded to our questions answered every single question promptly during the process. The process was quick and smooth with exceptional quality of delivery. The outcome was superb. For my next car, I will look for Jack at MB. More

Good sales and service experience. Bought the vehicle from Jack and went with the same dealership for service though Country hills dealership has better accessibility. Mike Jennings does an awesome job w from Jack and went with the same dealership for service though Country hills dealership has better accessibility. Mike Jennings does an awesome job with customer service. This dealership is rated one of the best in the world for customer experience. As much as I despise driving to Downtown its worth it More

New Mercedes After visiting all the places in town that are selling this brand, I was happy to make a deal at Mercedes-Benz Downtown. Charlotte, Robin and Neal hel After visiting all the places in town that are selling this brand, I was happy to make a deal at Mercedes-Benz Downtown. Charlotte, Robin and Neal helped me through the process of getting my new vehicle. It was great team work overall that exceeded my expectations for sure. Thanks all and keep up the great work! More

Great service, great deal. Very friendly team, great service and great deals! The team was informative and patient I have no hesitation recommending Mercedes downtown Ca Very friendly team, great service and great deals! The team was informative and patient I have no hesitation recommending Mercedes downtown Calgary to family and friends. More

Keeping me in the Mercedes Benz family Danny,Jesse, and the team keep me coming back to Mercedes-Benz Downtown Calgary Genuine interest and follow through on all representations made is a Danny,Jesse, and the team keep me coming back to Mercedes-Benz Downtown Calgary Genuine interest and follow through on all representations made is a table stake for building a relationship and this team delivers! More

Worst customer service ever! My advise for anyone considering buying a car from this dealership is simple: please save yourself unnecessary agony. I purchased a vehicle from this My advise for anyone considering buying a car from this dealership is simple: please save yourself unnecessary agony. I purchased a vehicle from this dealership in February of 2019. They are literally the nicest people you will ever talk to - that is before you write the check. Once the check clears, they turn into monsters. Literally after picking up my ML 350, within ten minutes of purchasing I had to return the vehicle to them because of a "check engine" light! Imagine how unsettling that is. I got my vehicle the next day. Literally the next day, the left light does not work! I figure I won't call them, because at this point I don't really want to deal with them. A few weeks later, I drive out of town, had a flat tire. Upon trying to change the tire, I find out that there is a special tool I need to take out the tire. And, you guessed it, it's missing in my car. Given that it's 11pm, am desparate. I get charged almost $350 by a car wit specialzed tools to change the tire, and I had to pay $40 to buy that tool. The snake oil salesman whol sold me the car tells me to not worry - they will reimbursement the cost. After almost 1 month of run-arounds, I get scolded by a "manager" about why I did not call the sales man at 11pm when I had a tire, rather than calling some company to help me. Forget that I was out of town and it was 11pm! Eventually, they refuse to reimburse. The painful part was not financial - it was the sheer lack of ownership of an issue. It was the way they treat people like garbage. I would not touch that dealership with a ten foot pole. More

Exceptional srervice provided by Justin and Arif. My experience with everyone was excellent. Everything went smoothly and there were no surprises. I would recommend this dealership over their competit My experience with everyone was excellent. Everything went smoothly and there were no surprises. I would recommend this dealership over their competition as I have had experience with both. More

Excellent and personalized service! I can't say enough about my experience with my new Mercedes purchase. I custom ordered my G550 and knew it would take time to get it delivered. Charlo I can't say enough about my experience with my new Mercedes purchase. I custom ordered my G550 and knew it would take time to get it delivered. Charlotte personally kept me up to date on the progress and when I would receive it. Justin ensured everything was on schedule and met all expectations. When the vehicle arrived, Charlotte personally delivered it and every step was taken to ensure I was completely happy. Mike was professional and great to deal with, and Neal made sure I was informed of all the amazing "bells and whistles" that came with my vehicle. A true pleasure to deal with all of them, and service was always sincere and with a smile! This is my third Mercedes from this dealership, and that is why we keep coming back. I can't recommend Mercedes Downtown enough to anyone in the market for a Mercedes! Sincerely, Loranne B More