Mercedes-Benz Downtown Calgary

Purchased a new 2024 Mercedes E350 in November of 2024. In March of 2025 the rear portion of the panoramic roof exploded. The dealership would not repair the car on warranty A third party examined In March of 2025 the rear portion of the panoramic roof exploded. The dealership would not repair the car on warranty A third party examined the car and no rock or debris were found. The glass also blew outwards. I have since come to discover that Mercedes has had a problem with their panoramic roof system. Downtown Mercedes in Calgary has not stood behind the product they sold to us. I am very disappointed, the sales process was very enjoyable and the salesman was very attentive and professional. More

Last winter I traded an E300 for a pre owned GLS. I bought and installed winter tires right away. The car was supposed to be inspected and approved (or at least that what they said) ; however it turn I bought and installed winter tires right away. The car was supposed to be inspected and approved (or at least that what they said) ; however it turned out to have unmatching tires. Two summer and two all season, which Costco rejected to re-install when the winter season was over. They said 4x4 cars must have 4 matching tires. For us, the 4 tires were of "continental brand" and looked the same Now we have to purchase 4 similar tires which will at least cost 2k not to mention GST and installation fees. We should have tbought a car from Mercedes Country Hills. (Our usual Mercedes dealer More

Could not be happier with the superb service I consistently receive from Justin Edgar. He always provides me with professional and outstanding customer service every single time. Very helpful and consistently receive from Justin Edgar. He always provides me with professional and outstanding customer service every single time. Very helpful and knowledgeable. I would highly recommend this dealership and especially refer anyone looking for a vehicle to speak with Justin to see how he or his team can assist you. He truly goes above and beyond to make sure my experience is a positive one. More

Arif, in Sales, was the best! I wasn’t exactly easy to work with. I had other serious things going on in my life, making it difficult to get the deal done. Arif was patient and p I wasn’t exactly easy to work with. I had other serious things going on in my life, making it difficult to get the deal done. Arif was patient and professional. He worked very hard to put together a deal we were both happy with. Robin, in Financial Services, was also awesome! He worked very hard to secure financing for me. When I arrived to pick up my new vehicle, he was organized, had everything ready, and made the process easy and painless. If you are in the market for a vehicle, contact Arif. If you need financing, contact Robin. I guarantee, you will be happy you did. More

Worst customer service ever. Went to the service department with a key issue. Payed almost $500.00for the key. Did not work and after I was given an estimate of repair for almost Went to the service department with a key issue. Payed almost $500.00for the key. Did not work and after I was given an estimate of repair for almost $2500.00. I contacted Mercedes Benz Canada, and they washed their hands away by telling me they can not do anything about it. I have 3 Benz and I never experienced such an experience. Some one called my daughter and told her, tell your dad we do not care about you calling Benz Canada and still we will do nothing about your key. Amazing customer service . More

Recently bought GLC300 from the Mercedes-Benz downtown location. Arif, John and Neal from sales to delivery are excellent to work with. All are very knowledgeable, patient, and friendly. Arif explained ea location. Arif, John and Neal from sales to delivery are excellent to work with. All are very knowledgeable, patient, and friendly. Arif explained each feature of car in detail & cleared all queries which made our decision very sound & clear. Strongly recommending Arif in sales to deal with and this dealership. More

Bought a New GLB 250 last summer. Has been having electrical issues since 2000 km. The dealership has taken no responsibility for this at all not has mercedes Canada. It has been in for Service 13 ti electrical issues since 2000 km. The dealership has taken no responsibility for this at all not has mercedes Canada. It has been in for Service 13 times in a little over a year. Every time i have called sales my concerns have been completely dismissed. It broke down on my summer trip and I had to rent a car to complete my trip with my 6 kids in the car and had yo be towed. It has backed itself up when no one is in it, not started, malfunctioned do wipers go crazy, turn signals don't work etc. My vehicle was on the garage more than so had it from July-september. I was told i would be reimbursed and never have been. Sales and mercedes' canada have no regard for their customers!! They treat you as less than human! Worst vehicle, company and dealership i have ever dealt with in my entire life. Most recently my heating does not work. I was told it is normal to freeze on your own vehicle in winter it's just how the system works! I can't drive my kids in it because it's cold and they are scared to ride in it due to frequent break downs! Call me crazy but i expected more from a 72,000 luxury vehicle. Would prefer my old dodge van! I was offered a buy back after a year and a half if i want to take a 29,000 dollar loss!! Sad im considering it just to get out of this lemon! Only person that ever cared or tried to help me is Mike Jennings in service. Disgraceful, should be ashamed of themselves. Biggest mistake i ever made was waking into this dealership More

1 star is to many stars for Mercedes Benz Downtown. I am saddened to write this review but I recommend to RUN not walk away from this dealership. I bought my $110,000 dream car here and the entire experien saddened to write this review but I recommend to RUN not walk away from this dealership. I bought my $110,000 dream car here and the entire experience was a nightmare. I understand COVID resulted in delays and I was ok with this but once my dealer quit, I not only was treated with disregard but UTTER disrespect. My car battery failed within the first few months of owning it and not only was I treated like this was a non issue but given a loaner car worth 1/10th the price of my car and not given an ETA. Low and behold one month later the car was fixed (faster than expected, I admit). No compensation was made, no apology... nothing.... I was offered to have my tires changed, which I was happily accepted. However, the morning of pickup I was sent a $200 bill.... Maybe I am wrong here but I feel the least Mercedes could have done (for me being patient for a month) is change my ties (that they called and offered to do) at no charge. I called early to discuss with management (no one available but the receptionist offered to have the GM call me), however, no one returned my call. So after 3 hours I called to talk to the GM...again. NOW this is the MAJOR issue I had... Justin the GM of Mercedes Benz, got on the phone and had the audacity to say... word for word.... "you pulled me out of a meeting for this".... I own a business myself, that is customer service based (and we sell items a lot less expensive than this) and can NOT fathom saying this to a customer, ANY customer.... Yet alone one who paid over $100k AND had a faulty car sold to them....I was also left to wonder if I were a man, would he have had the nerve to say this to me????? I am literally disgusted with my experience at Mercedes, with Justin and his team. I will never be returning and sadly have a bad taste in my mouth, over a brand that was truly one I admired and dreamed of owning all my life. There are many luxury brands out there, that I am sure would provide me with, not only a luxury vehicle but a luxury experience, that Mercedes Downtown Calgary dreadfully failed at... More