Mercedes-Benz Barrie

Bought a new sprinter, brought it in for a vibration. Service team found nothing wrong ( I don’t believe they even looked at it) Took it to an independent mechanic he balanced the tires. Fixed now!! Sad Service team found nothing wrong ( I don’t believe they even looked at it) Took it to an independent mechanic he balanced the tires. Fixed now!! Sad Mercedes has this representation from this dealer. I don’t recommend nor would I return. More

We are on our second Mercedes … and Mercedes -Benz Barrie does not disappoint. Dave Bosely has been our sales rep twice… truly a rock star and made sure that we were happy with our new purchase. Also, I migh does not disappoint. Dave Bosely has been our sales rep twice… truly a rock star and made sure that we were happy with our new purchase. Also, I might add that Michaela was wonderful at setting up the car for us. Here’s to happy driving with our new hybrid GLC 350 E.! More

Extremely relaxed atmosphere with great professional staff. An extremely pleasant experience! Dave Bosley was a rock star! He knows his stuff! Sonia on the finance side Just made the experience even bet staff. An extremely pleasant experience! Dave Bosley was a rock star! He knows his stuff! Sonia on the finance side Just made the experience even better! The dynamic duo!! I know where I will be buying my next vehicle!! More

I have purchased around 9 cars and vans at least from this dealership and several other trade in transactions over many years and feel that i always have been treated fairly and with respect. We servic this dealership and several other trade in transactions over many years and feel that i always have been treated fairly and with respect. We service our vehicles here and yes they do try to upsell on a few replacement consumables but all dealerships do that. Also price of oil changes is getting crazy expensive. They have bent over backwards on a few items outside warranty with corporate MB to have covered anyway. I recommend them - at least the staff i deal with. Special mention to Dave Bosley who have done every deal with. More

I had a pleasant surprise. I was hesitant to use their services as the last time I was there (over 2 years ago) the place was tired and dirty. When I entered the business it wa I was hesitant to use their services as the last time I was there (over 2 years ago) the place was tired and dirty. When I entered the business it was clean tidy and completely renovated. My service advisor was very attentive and focused on resolving my issue. The car was diagnosed, parts ordered and I returned the next day. I was on my way by 2:00 with the repairs completed, no check engine light on, and I suspect a vehicle software update that made it more responsive in Comfort Mode. So in closing. They did exactly what was promised, on time and without any hassle. I will be making this dealership my go to to maintain my vehicle. So why did I rate it a 4? For the sake a 10 minutes a quick vacuum and wash would have been appreciated. Mercedes Down Town as a comparative would never give you your car back without this basic service done. More

This is an e-mail we sent to Peter (Service Manager) and Fatema (General Manager). We are sending you this e-mail because of a number of unsatisfactory reasons, I personally called you (Peter) yesterday a Fatema (General Manager). We are sending you this e-mail because of a number of unsatisfactory reasons, I personally called you (Peter) yesterday and advised you that I would come in today to see you and figure out what occurred with the misdiagnosis of the C43. I left the dealership right after you said you would investigate the matter and call me back. Instead, you have Faith text me, not even call, and deliver your message, absolutely unexpectable from a customer service perspective. As already mentioned, we spent $5200.00 to have the noise repaired and we still had the same noise after the repairs. When I drove with Wayne, Shop Foreman, before we even left the parking lot he stated, “I hear the noise from the rear tires”. Instead, I received a text message previously basically telling me it’s my front bearings and steering wheel spring link which is making noise when the vehicle turns, as mentioned, I never heard any noise when turning prior to leaving the vehicle with you. I asked again, how bad was the bearings that we had to spend $5200.00? I was told that I would receive a picture of the bent front rim, never received it and it’s not in your final report/receipt. I did see the bent rim today and thank you for that. Can you show me a video that I required the bearings/steering wheel spring? Just in this last month we have spent several thousands of dollars and still had the same noise. For Wayne to immediately identify that it was the rear tires, we would have preferred to pay for two new tires than $5200.00 and have the same noise. Too offer to pay for the bent rim makes no sense, that is not the cause of the noise, it’s the two rear tires which if this was diagnosed properly we wouldn’t be out $5200.00. I have no issue paying the rim, we need to address the $5200.00 and why Wayne was able to pinpoint the issue. Another issue that we have is that we left the dealership with the 550 two weeks ago, where we picked it up and brought it back within 30 minutes as it had the same shake, paid for the service with the same issues. The shaking is not consistent, could this be part of the braking system, something sticking? Overall, we would like this matter taken seriously, “Quality and luxury, our passion”, we not feeling the passion in the service. More

Avoid this dealership! Unprofessional behavior that you cannot trust as they take no ownership for their mistakes. Extremely poor customer service! Shocked that Mercedes Unprofessional behavior that you cannot trust as they take no ownership for their mistakes. Extremely poor customer service! Shocked that Mercedes Benz Canada and Weins stand behind this dealership. Certainly far from honoring the luxury brand they represent. Shame on you Mercedes-Benz BARRIE More

This 1 star review is unfortunately caused by Mario, and bears no representation of the rest of the Barrie Mercedes team. Backstory: I dropped off my vehicle for service this AM while Mario was plowin bears no representation of the rest of the Barrie Mercedes team. Backstory: I dropped off my vehicle for service this AM while Mario was plowing the lot. I drove around the lot to find a parking spot and after trying one that I couldn't get into (long sprinter), I kept driving and found one at the back of the lot. The area where I parked (and all lanes leading to it) was fully plowed, and there was honestly no snow to even be plowing. As I was getting my gear to go inside, I notice the plow truck pulled up in front of me. I look out the front window and Mario is aggressively waving his hands, pointing and giving the "xxx" hand/shoulder shrug. I opened my door to hear him out and he was going off about this is where he pushes the snow, I don't have any respect and I need to move etc. Because he was already set off before I even said a word to him and he was demanding respect but clearly couldn't be respectful himself, I decided to leave the vehicle right where I had parked. There was still plenty of room for him to get by and push the non-existent amount of snow. As I got out of my vehicle, he had driven around the corner and was waiting for me to get out to continue disrespecting me. Again, going on about respect, rudeness, he has a job to do, why can't I understand etc. I told him that if he expects respect, he needs to first start by showing it to me. As I walked from the back of the lot, he crawled the plow truck alongside me so he could keep yelling then proceeded to cut me off with the vehicle as I went to cross the walkway towards service...again, preaching about what's my problem, I need to have some respect etc. I again repeated my previous statement that I would have had full respect for him if he gave it to me in the first place. I walked in front of the vehicle, he reversed so he could once again follow me as I walked alongside service to the entrance, still being nasty and disrespectful while I refused to say anything more to him. I spoke with the service advisor and he was called into the manager's office while I was still there. No idea what was discussed...but when another employee says "that's Mario" after hearing the story, you have to believe that maybe Mario doesn't appreciate having a good job enough to be bothered to correct his attitude. Mario...here's a pro-tip on what to say to a customer if you need them to move their vehicle - this is the respectful way of approaching a customer and will garner you the respect you so demand: "Excuse me sir, I'm very sorry but these spots are where I push the snow from the parking lot. I know the lot is busy, but there are some free spots over X, or let me help you find a better spot". That respectful approach would have earned a "no problem, sorry about that" from the customer". Respect is earned Mario... More

We purchased a pre certified CLS from MB Barrie. Soon after and at subsequent servicing, chronic front end issues/noise were brought to their attention and repeatedly dismissed over years. Twice n Soon after and at subsequent servicing, chronic front end issues/noise were brought to their attention and repeatedly dismissed over years. Twice now we have had the car in for service that resulted in the car being “un-drivable” requiring immediate significant repairs from issues resulting from front power train issues that were missed and now passed warranty. Twice Mercedes Canada covered a significant percentage of the parts cost “under goodwill” but the dealer, which missed the issues, passed on 100% of labour costs. This most recent visit resulted in the car being at the dealer for 13 days. No loner vehicle available, therefore needed to pay for a rental vehicle over that time. Repair time went 4 days passed initial date given. Communication about most recent significant repair was not entirely transparent, significant events such as the vehicle would not be drivable for days or would not be ready by anticipated completion time were delivered at the end of the day impacting our plans significantly. We experienced zero accountability, defensive and frankly unprofessional communication when asked about how such deficiencies were missed. Dismissive to our concerns about reliability. When I did pick up the vehicle, they had me sign the warranty for work done, but did not provide a copy (even when asked), kindly took my payment, but no person was there to discuss the work done or go over the bill/warranty. When I asked if there was someone else I should speak with, the kind reception person at the service desk replied “nope”. Absolutely mind boggling. As a result, they receive 1 star rating for missing a voiced concern over years that resulted in significant repairs once out of warranty, poor communication that was not timely, where the insisted they were doing us the favour, and ultimately when I was there in person there was no one to go over the work done. I cannot recommend this dealership, in fact we have lost confidence in them and I would recommend avoiding them for MB servicing. This experience has also shaken our trust in MBs which will likely influence our next vehicle decision. 2016 CLS 2022 GLS More

I dropped into the dealership on the off chance that someone could look at my convertible roof. Don from service came out immediately and was just fantastic. Customer service 10 out of 10! someone could look at my convertible roof. Don from service came out immediately and was just fantastic. Customer service 10 out of 10! More