Meadowvale Ford

Disappointed I will try and make this short .... This started a few weeks ago when I brought my truck in for an oil change and have the snows removed. During that I will try and make this short .... This started a few weeks ago when I brought my truck in for an oil change and have the snows removed. During that service it was recommended that I need my back brakes done, a full brake job, pads and rotors were required. I hesitated as I knew having this service done at the dealer would be costly but proceeded based on the comfort of Ford working on their own product and the dealer preaching about Ford service and lastly that it was already there, what could go wrong ? Just over a thousand dollars later, I got my truck back and although a little lighter in the pocketbook I was happy I was once again ultimately driving a safer vehicle. A week passes and its 0530 in the morning and I am driving into work as a firefighter at an unfamiliar station on a shift exchange basis (didn't know anyone that could come and get me - had to get there). I pull off the highway and notice my brakes a little mushy, I drove for a bit and noticed they were gradually getting worse. I pulled into a gas station thinking I recently had my brakes done, maybe there was some kind of air lock and they just sort of burped and maybe required more fluid. I opened the hood and notice there is barely any brake fluid in the master cylinder so I go into the station and buy some, upon my return , through the darkness I noticed a puddle near my driver's side rear tire, closer inspection in the dark revealed my left rear caliper dangling by the brake line dripping fluid. I have basic mechanical knowledge but can't for the likes of me figure what could of caused this thinking there isn't enough room for the caliper to shimmy off the rotor let alone how it became unsecured in the first place. I needed to get to work so managed to time the traffic lights and virtually coast the half a kilometer with my hazards on into the parking lot of the firehall bouncing off the curb in the parking lot to finally stop as all braking power was gone. This is where the real story truly begins, I called the dealership and more specifically my service advisor Haji and explained my predicament and even sent the attached pictures to further clarify. He was fantastic and there was a tow truck at my work within ten minutes to pick up my truck and they had my truck back to me by 4pm that afternoon. The only shock to me was their reaction, I didn't feel they were grasping the full gravity of the situation that occurred , previously that week I had been towing two snowmobiles on a trailer which could have been xxxx without brakes, previously that week I had my whole family in that truck seriously compromising their existence had my brakes failed and lastly had that caliper actually let go in any part of my travels some or many could have been killed. I tried to relay the extent of my concern to my service rep but wasn't getting the reaction I wanted or expected. He did pass me onto the service manager, again to a "No Big Deal" kind of reaction. They conveniently said make sure you note it in the survey I would receive regarding the service but were very conscious to explain in detail to me how to fill out the survey so as to reference the work not the service. Low and behold for once I never received a survey to fill out, HOW CONVENIENT !!! I was quite happy with the service and promptness of the repair but not happy with hearing what may have caused such a dangerous potentially life changing condition nor with a means to voice this mishap with the hopes of it not happening again and lastly, call me petty the non-offering of any sort of Goodwill for my trouble and/or potential deadly situation. Often the dealer purveys to get your service done at the dealer as you shouldn't trust the Joe Blow mechanic shops, consequently you pay more for that supposed assurance that the job will be done right. Hardly seems the case.. More

awesome!! from start to finish we were from out of town and the communication back and forth plus all the other details covered were done quite well,,We received a better deal and q we were from out of town and the communication back and forth plus all the other details covered were done quite well,,We received a better deal and quicker answers than dealing with a ford dealership here in our city.. More

great price on a new car did all of the negotiating over the phone and internet.... car wasn't ready for pickup when we arrived.. somebody didn't check to see if the dealer t did all of the negotiating over the phone and internet.... car wasn't ready for pickup when we arrived.. somebody didn't check to see if the dealer transfer which took 4 days was going well.. it wasn't. the vehicle wasn't properly cleaned. leaves were still under the hood.. the salesperson did help finish cleaning the vehicle. overall we were pleased with the price but not with the dealer prep. More

Service I been dealing with Meadowvale Ford ever since I purchased my Ford Escape Escape , used, 7 yrs ago . Recently I needed to bring in my vehicle for se I been dealing with Meadowvale Ford ever since I purchased my Ford Escape Escape , used, 7 yrs ago . Recently I needed to bring in my vehicle for service, noise in the front end , I called the service department to set up an appointment. I was told the next day had an opening for 10:00 am . I said that was fine but I would need a lift back to work. So the service lady asked where I worked , I told her Southdown Rd. and Lakeshore Rd. She then told me they didn’t cover distance that far 15 kilometres, to be exact , so I took my vehicle elsewhere, not a Ford dealership of course. They must be doing very well at Meadowvale Ford to turn down a 1000 dollars, the cost for my repair. What a joke . Be weary. More

Great service from start to finish! Took a risk coming from out of town not knowing how many trips we would need to make to purchase and finally drive away with our new car. Tahir and th Took a risk coming from out of town not knowing how many trips we would need to make to purchase and finally drive away with our new car. Tahir and the rest of the team at Meadowvale were friendly, quick, knowledgeable and provided us with all answers to our questions and excellent service from start to finish. Oh, and we only made 2 trips. First trip we found our car and completed the paperwork, on the second we were driving away in our new 2018 Ford Escape SEL. More

Quick oil change Went for my regular oil change. Noel explained to me which of my pre-paid/free package I should use to get the best deal. The whole process took may Went for my regular oil change. Noel explained to me which of my pre-paid/free package I should use to get the best deal. The whole process took maybe 30-45 minutes and I was happy with the service. Thanks. More

Good deal. Good service I dealt with Marek Halon. Got quick responses. Very happy with my purchase and the service. I am from 3 1/2 hours away and had occasion to go look at I dealt with Marek Halon. Got quick responses. Very happy with my purchase and the service. I am from 3 1/2 hours away and had occasion to go look at the vehicle on a very snowy, miserable day and Marek made sure he was there to show me the vehicle in spite of the weather. I appreciated it and ended up buying the vehicle. It was ready as promised and Marek helped me set up my phone to the car and explained the functions of the Ford app. I would deal with him again if the occasion arises More

Thanks joe 🚗💨rs Talk to joe he's the best Very professional and friendly I purchased my focus RS from him I love it when others said no joe said yes thanks again ma Talk to joe he's the best Very professional and friendly I purchased my focus RS from him I love it when others said no joe said yes thanks again man More

Awesome Very happy with my experience. Joe Giampaolo is the man to see! He went above and beyond to make me happy. I would highly recommend going to see him f Very happy with my experience. Joe Giampaolo is the man to see! He went above and beyond to make me happy. I would highly recommend going to see him for your next vehicle purchase. More

New Purchase Thus is the 7th vehicle from James, great guy, gets me a great deal every time. Highly recommended! Definitely no pressure and easy going on the up-se Thus is the 7th vehicle from James, great guy, gets me a great deal every time. Highly recommended! Definitely no pressure and easy going on the up-sells. More