McPhillips Toyota

Nice people and very good services They are nice people and very helpful. I am very satisfied with their services. They are patient and tried their best to meet customer’s needs. They are nice people and very helpful. I am very satisfied with their services. They are patient and tried their best to meet customer’s needs. More

Awesome Me and my better half went to Toyota Mcphillips and we were greated very warmly by Shine or Moary Dela Cruz and she help us which suv that fits on us Me and my better half went to Toyota Mcphillips and we were greated very warmly by Shine or Moary Dela Cruz and she help us which suv that fits on us. Then we decided to get the 2019 Highlander Limited and its really awesome suv. Tnx. More

Got a new car I had an excellent customer service with Moara. She is very helpful. I would highly recommend her to everyone. Furthermore, Messiah laid out the infor I had an excellent customer service with Moara. She is very helpful. I would highly recommend her to everyone. Furthermore, Messiah laid out the information on the insurance that might be applicable to one's financial status. I had a great experience !!! More

Quick and easy My first time at this dealership, Edward and Lizette was amazing to work with, they're so friendly. The overall process was quick and easy would recom My first time at this dealership, Edward and Lizette was amazing to work with, they're so friendly. The overall process was quick and easy would recommend this place to a friend. More

Joselito and Clarito Salviejo It was a very wonderful experience negotiating with Maureen.I can honestly say that she knows her job really well.She had the answers and rightful inf It was a very wonderful experience negotiating with Maureen.I can honestly say that she knows her job really well.She had the answers and rightful informations about all my questions and she reassured me and my wife with all our doubts about the vehicle that we purchased.She will be highly recommended by my wife and I.I thank you all very much. More

Toyota McPhillips great dealership It was an excellent service, professional, helpful and very nice staff. The process of purchasing a vehicle was very fast which was really great. I a It was an excellent service, professional, helpful and very nice staff. The process of purchasing a vehicle was very fast which was really great. I am very satisfied. More

Negative outweighs the positive The original Agent Hardit Saini that I have talked to didn’t deal with us because he’s too busy with another client. Although he passed us over to an The original Agent Hardit Saini that I have talked to didn’t deal with us because he’s too busy with another client. Although he passed us over to an amazing Agent Mau Pormalejo who helped us a lot and gave us a good deal. I just wish that she will be our primary agent so that she could get all the credit. Then after the deal it started to go downhill. Our Finance Agent Messiah Bautista promised to give us an update on a specific date but left us in the dark for 3 days without doing anything. So we became clueless about our status. We don’t know if the deal would go on or not. Though he apologized and make it up by giving us a discount on our Gap Insurance. I just wish they will lay out everything right from the start so that we could check if we really have the budget to pay for it or not before signing everything. Because after the deal that’s the time that they start offering tons of stuff that's hard to resist because some of it is really needed for our peace of mind. The cost of our payments went sky rocket and we can’t back out anymore because we already signed the deal. Now we are stuck with high payments for the next 5 years. That became a problem instead of help for our family. After the process when they’re about to hand us the car. Hardit failed again and didn’t helped us with the registration process. We almost can’t make it back because the plates is cancelled and we can’t drive back to the dealership. After that He made us wait again for 30+ mins just to put the plates and explain the car before we leave. Mau to the rescue again and helped us with what needed to be done. Another bad experience worthy to mention is the remote starer that is not installed which they promised before we signed the deal. Now we have to wait and go back to have it installed. The car also has a lot deep scratches which they said that they will remove but it’s another hassle on my end because I need to go back and leave it there and end up cancelling my plans because I have no car to use. And lastly I didn’t appreciate it that the car is driven from somewhere and it already has about 250 kms on it. Based from that and the scratches, you might think that its a demo. It kinda feel like you bought a shoe and someone use it first cleaned it then hand it over to you. The feeling of having a brand new car became lesser because of that. I know that practically it’s still a brand new car since no one ever owned it but because of that this car would remain a lease and would not buy it even if like it. There are other negative comments that I could share but I just don’t want to talk about it anymore. I would love to give Toyota McPhillips 5 stars because of Mau but the negative experience outweighs the positive experience. More

satisfied buyer Our total buying experience was excellent. Scott Penner, the salesman was most helpful. He was not pushy. He led us through the features of the car in Our total buying experience was excellent. Scott Penner, the salesman was most helpful. He was not pushy. He led us through the features of the car in a very professional way. Scott is a first class person. We can't say the same for salesmen at other dealerships. We would highly recommend Scott to others. More

Friendly and very accommodating From the time I walked into the door everyone was so welcoming and friendly and made my experience so easy. Didn't make me feel like anything was r From the time I walked into the door everyone was so welcoming and friendly and made my experience so easy. Didn't make me feel like anything was rushed that they had time for you and you were important to them. My first time I bought a Toyota and it was a fantastic experience and on top of that I absolutely love my car. Thank you Paul, Ed and Kelly! More

Actually Helpful I’ve done a lot of car shopping and I’d have to say that I feel the most comfortable at McPhilips St Toyota. Their sales guy (Scott Penner) is amazin I’ve done a lot of car shopping and I’d have to say that I feel the most comfortable at McPhilips St Toyota. Their sales guy (Scott Penner) is amazingly helpful and doesn’t pull any of the shenanigans that can be found at other dealerships. More