McPhillips Toyota

Awesome dealership. Look for Carter the car guy , he is the best. Down to earth, listens to what you need no pressure and top quality cars. I have now dealt with carter on two of my cars and my son and dau the best. Down to earth, listens to what you need no pressure and top quality cars. I have now dealt with carter on two of my cars and my son and daughter have now purchased through him as well. I have a dealership 2 min away but prefer the 25 min drive to deal with Carter and Mcphillips Toyota a real family service. More

Hi there again I want to say thank you everyone help me when I come to visit Toyota McPhillips the sale person helped me find the car I want , I am so happy with that and I will come again for next car i when I come to visit Toyota McPhillips the sale person helped me find the car I want , I am so happy with that and I will come again for next car in the future , Thank you all of you More

Excellent to deal with.the staff went out of their way to make sure everything was perfect.Highly recomended.Thank you we will back again make sure everything was perfect.Highly recomended.Thank you we will back again More

Hi there ,first time I come to visit Toyota dealer McPhillips so happy because the sales and finance they help me many things to know about vehicle I want to buy I ‘ll come visit dealer again and I h McPhillips so happy because the sales and finance they help me many things to know about vehicle I want to buy I ‘ll come visit dealer again and I hope to buy another car in the future ,thanks again and see you soon More

From start to finish this will be my third truck purchase from the guys at McPhillips Toyota in two years and want to say this has been an excellent experience yet again. From the trade in to the new purch from the guys at McPhillips Toyota in two years and want to say this has been an excellent experience yet again. From the trade in to the new purchase Ed was fantastic and took excellent care of us , they always go above and beyond More

We appreciate doing business with friendly Sales Representative Ed Sapnu. He is very professional and was very helpful since the first day of our inquiry. We commend him for he kept us updated, touc Representative Ed Sapnu. He is very professional and was very helpful since the first day of our inquiry. We commend him for he kept us updated, touch based on us, and made the process easy. Thus, he is one text or call away when we have questions and replies in a timely manner. We felt no pressure negotiating with Ed, he gave us time to decide and go over our finances and make sure we’ll get the vehicle we like and we’re happy with. Will recommend Ed Sapnu in future vehicle purchases. More

I bought a 2008 Jeep Patriot from McPhillips Toyota on January 5, 2019. I drove the Jeep for five months and approximately 5,000 kilometers. On July 3rd, I parked it and went out of the country for a mont January 5, 2019. I drove the Jeep for five months and approximately 5,000 kilometers. On July 3rd, I parked it and went out of the country for a month. When I returned, my Jeep would not start.  I called a mechanic and had the Jeep towed a shop assuming the battery had gone or the starter was acting up. However I was informed that the problem was not battery or starter related and it could not be diagnosed because the codes displayed on the diagnostic computer in the shop did not match the computer code for the Jeep. The mechanic had also found fire extinguisher residue in the engine bay. The decision was made to tow the Jeep to a Chrysler dealership where a further two hour diagnostic test was performed.  After the diagnostic check, I was informed that the problem was with the relay block and wiring harness and that the computer could not be read without repair.  The problem was described as multiple wires cut up, mixed up, improperly spliced with heat resistance and that the possibility existed that some cables may be missing from the wiring harness. The wiring harness condition was so bad that it was unrepairable. The Chrysler dealership informed us that the Jeep needed a new wiring harness with a relay block which would cost $1,000 dollars just for the part, and that would not even guarantee the vehicle would start after. The Chrysler dealership recommended we call MPI to look into the possibility of vandalism. We called MPI and the police. MPI sent an adjuster to inspect the Jeep. After finishing the evaluation, the adjuster concluded the damage was not due to vandalism. The adjuster told me that someone previously worked on the Jeep and did a very poor job. I went to McPhillips Toyota with my mother and father and asked to speak with a sales representative about the condition of the Jeeps wiring harness and relay block. First, the salesperson argued that the dealership never did a safety inspection on the vehicle and the vehicle was sold “as is,” but, when we showed him the documents showing that McPhillips, indeed, did do a safety inspection on the Jeep, he said he would try to do something to help me out with this situation. Since the meeting, I have met with a manager who had the Jeep towed to mcphillips Toyota and made it sound like they would try to repair the damage or see if they could help in some other way. However when we got their they had somehow obtained the diagnostic that I had done on my own at Chrysler that I had paid for. Their only offer was to sell me another car around the $ 8,000 dollar range. Can you imagine the impact this would have on a 18 year old student after already spending over $4,000 for the Jeep that does not start? Still to this date, I have not heard from the dealership as regards to remedies that would help me out. I have only heard from Mc Phillips Toyota asking me to remove the Jeep from their Property. They have also alleged that I removed the radio from the vehicle and and I could have been the cause of the problem... I have never installed a radio or any electronic equipment of any kind. I was 18 at the time I purchased the vehicle, going to university full time and working two jobs to save enough to pay for the Jeep, so that I would have a reliable vehicle to drive to the university. Based on our mechanics assessment, fire extinguisher residue was found in the engine bay, indicating a fire had been in the engine bay in the past, probably to put out an electrical fire, which mcphillips Toyota failed to mention. Also, on the assessment of the MPI adjuster the wiring harness was severely damage and was possibly missing wires. It is evident that very little was done to correct the situation while the vehicle was under the control of McPhillips Toyota before it was sold to me. The reason that I had gone to this dealerships is because I thought I would get a fair and honest deal. Based on all the facts I have gathered in this situation, I don’t think I got a fair or honest deal. I am still not satisfied and I feel taken advantage of. More

Love my new Highlander! Loving my new highlander! Thank you McPhillips Toyota for all the assistance and appreciate all the help! Will make sure to send my family and friends Loving my new highlander! Thank you McPhillips Toyota for all the assistance and appreciate all the help! Will make sure to send my family and friends your way! More

Excellent customer service! Ed was excellent and was very helpful during the whole process. He answered all our questions and provided us a great deal. helpful during the whole process. He answered all our questions and provided us a great deal. More

My product advisor Edward Sapnu is awesome. I never felt pressured on buying what he’s offering. It was a great car hunting experience for sure pressured on buying what he’s offering. It was a great car hunting experience for sure More