McPhillips Toyota

I bought a 2008 Jeep Patriot from McPhillips Toyota on January 5, 2019. I drove the Jeep for five months and approximately 5,000 kilometers. On July 3rd, I parked it and went out of the country for a mont January 5, 2019. I drove the Jeep for five months and approximately 5,000 kilometers. On July 3rd, I parked it and went out of the country for a month. When I returned, my Jeep would not start.  I called a mechanic and had the Jeep towed a shop assuming the battery had gone or the starter was acting up. However I was informed that the problem was not battery or starter related and it could not be diagnosed because the codes displayed on the diagnostic computer in the shop did not match the computer code for the Jeep. The mechanic had also found fire extinguisher residue in the engine bay. The decision was made to tow the Jeep to a Chrysler dealership where a further two hour diagnostic test was performed.  After the diagnostic check, I was informed that the problem was with the relay block and wiring harness and that the computer could not be read without repair.  The problem was described as multiple wires cut up, mixed up, improperly spliced with heat resistance and that the possibility existed that some cables may be missing from the wiring harness. The wiring harness condition was so bad that it was unrepairable. The Chrysler dealership informed us that the Jeep needed a new wiring harness with a relay block which would cost $1,000 dollars just for the part, and that would not even guarantee the vehicle would start after. The Chrysler dealership recommended we call MPI to look into the possibility of vandalism. We called MPI and the police. MPI sent an adjuster to inspect the Jeep. After finishing the evaluation, the adjuster concluded the damage was not due to vandalism. The adjuster told me that someone previously worked on the Jeep and did a very poor job. I went to McPhillips Toyota with my mother and father and asked to speak with a sales representative about the condition of the Jeeps wiring harness and relay block. First, the salesperson argued that the dealership never did a safety inspection on the vehicle and the vehicle was sold “as is,” but, when we showed him the documents showing that McPhillips, indeed, did do a safety inspection on the Jeep, he said he would try to do something to help me out with this situation. Since the meeting, I have met with a manager who had the Jeep towed to mcphillips Toyota and made it sound like they would try to repair the damage or see if they could help in some other way. However when we got their they had somehow obtained the diagnostic that I had done on my own at Chrysler that I had paid for. Their only offer was to sell me another car around the $ 8,000 dollar range. Can you imagine the impact this would have on a 18 year old student after already spending over $4,000 for the Jeep that does not start? Still to this date, I have not heard from the dealership as regards to remedies that would help me out. I have only heard from Mc Phillips Toyota asking me to remove the Jeep from their Property. They have also alleged that I removed the radio from the vehicle and and I could have been the cause of the problem... I have never installed a radio or any electronic equipment of any kind. I was 18 at the time I purchased the vehicle, going to university full time and working two jobs to save enough to pay for the Jeep, so that I would have a reliable vehicle to drive to the university. Based on our mechanics assessment, fire extinguisher residue was found in the engine bay, indicating a fire had been in the engine bay in the past, probably to put out an electrical fire, which mcphillips Toyota failed to mention. Also, on the assessment of the MPI adjuster the wiring harness was severely damage and was possibly missing wires. It is evident that very little was done to correct the situation while the vehicle was under the control of McPhillips Toyota before it was sold to me. The reason that I had gone to this dealerships is because I thought I would get a fair and honest deal. Based on all the facts I have gathered in this situation, I don’t think I got a fair or honest deal. I am still not satisfied and I feel taken advantage of. More

Love my new Highlander! Loving my new highlander! Thank you McPhillips Toyota for all the assistance and appreciate all the help! Will make sure to send my family and friends Loving my new highlander! Thank you McPhillips Toyota for all the assistance and appreciate all the help! Will make sure to send my family and friends your way! More

TOYOTA MCPHILLIPS thru Ed Sapnu welcomed, presented, showed us the quality and advantages of purchasing this brand (2020 RAV 4 XLE). We trust and tested TOYOTA way back in the Philippines (2006 Toyota F showed us the quality and advantages of purchasing this brand (2020 RAV 4 XLE). We trust and tested TOYOTA way back in the Philippines (2006 Toyota Fortuner). More

My product advisor Edward Sapnu is awesome. I never felt pressured on buying what he’s offering. It was a great car hunting experience for sure pressured on buying what he’s offering. It was a great car hunting experience for sure More

Excellent customer service! Ed was excellent and was very helpful during the whole process. He answered all our questions and provided us a great deal. helpful during the whole process. He answered all our questions and provided us a great deal. More

Great service. Carter was very friendly. I was on a very tight schedule to purchase a vehicle and he accommodated me with that. Answered all of our questions and was very knowledgeable. Highly recommended. tight schedule to purchase a vehicle and he accommodated me with that. Answered all of our questions and was very knowledgeable. Highly recommended. More

We have had a great experience dealing with McPhillips Toyota as they were very friendly and accommodating. They have provided us with good service and best offer for our trade-in. It was all worth it and Toyota as they were very friendly and accommodating. They have provided us with good service and best offer for our trade-in. It was all worth it and we are now enjoying the comfort and ease of driving our new Toyota 4runner. Thanks to Hardit and everyone from Toyota McPhillips. More

People here is amazing ,trustworthy and straight forward they will give you the best offer they can give so when you go out to that door you are confident that you got the best deal you ever had they will give you the best offer they can give so when you go out to that door you are confident that you got the best deal you ever had More

Thanks Maureen for the great consumer service. Booked the test drive online the car was ready too go as soon as I got there. Kelly was also great and very informative. When I'm in need of another car the test drive online the car was ready too go as soon as I got there. Kelly was also great and very informative. When I'm in need of another car we will be back . More

Edward is skillful in guiding you the right car.down to earth and easy to talk to.if you need a car go to Toyota and see him.shout out to Messiah and Kelly in the finance department. earth and easy to talk to.if you need a car go to Toyota and see him.shout out to Messiah and Kelly in the finance department. More