McNaught Cadillac Buick GMC

Sales service clean showroom with friendly sales staff The repair shop is quick and they explain the completed work to you. Always a pleasure to deal with. clean showroom with friendly sales staff The repair shop is quick and they explain the completed work to you. Always a pleasure to deal with. More

Sold us a car with a feature we asked not to have! Let me start with I am not happy with this dealership at all considering they sold us a car with a feature ( The car goes to sleep at a stoplight, t Let me start with I am not happy with this dealership at all considering they sold us a car with a feature ( The car goes to sleep at a stoplight, then starts back up when you take your foot off the gas) that we specifically asked if it had it or not because we did not want it and our salesman Gino Moccia said "I assure you it does not have that feature!" We were in contact with Gino on the phone about this Cadillac, asking questions etc. for the most part he did answer all our questions about the features, color paint, interior etc. We gave him approximately four days notice and told him that we were traveling from A great distance to Winnipeg to look at this car (9hr drive) to see if we wanted to buy it. We told him and I quote "that will give you enough time to learn this car inside and out so you can teach me all the features." Upon further looking at the car in person we liked it! Gino did not know everything about this car before we got there! That is where this going to sleep feature comes in. We asked him to take it for test drive and he asked if we needed to really take it off the lot because he would have to try and find a dealer plate and if we were not going to purchase it he would have to make arrangements to get it all cleaned again since it was a rainy day! So we said it would not be a big deal to just drive it in the parking lot of the dealership. We learned that lesson and will never do that again! After the purchase was made and the deal was done we drove it off the lot to the first red light and the car stalled? We did not know what was going on? Then quickly figured out it was the "go to sleep" feature that we in fact did not want in a vehicle we were purchasing! We quickly got on the phone calling Gino back to ask about this and if it was a problem or in fact this feature and I got his answering machine. He didn't call back within a short time and said he would have to look into it and see if this was a feature or not! He calls back and says it is in fact a feature of the car and it cannot be turned off permanently but can be each time we got in to drive it by pushing a button! Keep in mind this car would never have been purchased had we known that this was a feature! Not impressed with the Gino our salesman at all at this point! As we are going on our trip to Florida in our brand-new car the next morning we find that the car is actually really not detailed to satisfaction ! On both rear fenders there are some sort of rub marks or something that does not come off! We did not see that on the day of purchase since it was a gloomy day but once the sun was shining on it the next morning both sides stuck out like a sore thumb! The headliner of the car is filthy with a man's dirty fingerprints or greasy hands? We are not sure which? The car is so dusty and continues to this day to be dusty and we don't know why it should be like this? Especially when it has special cabin filter. We called Gino regarding some of these issues and left two messages for him to return our phone call and to this day he still has not! We also called the sales manager Rob Mcnaught two times and he has not returned either phone call regarding some of our issues either! In fact I called a third time and the secretary said she did not give him my 2nd message because Gino told her that he had already spoken to us and spoken to us and addressed our problem which in fact was not true! We would never recommend this dealership to any of our friends! We would in fact discourage people from going there! When making an appropriately $70,000 purchase you expect a little satisfaction! We have been to a Cadillac dealer at our final destination in Florida and we brought our car there for them to inspect and see if our complaints are legitimate to them? And in fact that salesman that looked at our car was disgusted at how it had left a fellow Cadillac dealership! I could go on and on about things he mentioned to us but I won't at this time! I will tell you we did travel in this car to Florida and continued to noticed all of these issues plus some! We have the utmost respect for our cars and don't even put a fingerprint on them ourselves and to find a car we have just purchased is in this shape is a shame! Our cars are hand washed and dryer by ourselves with special microfiber material so not to leave any marks! We have been in contact with a GM ambassador who will follow up on resolving these issues soon we hope. More

Great deal! David and the Mcnaught team exceeded our expectations on the deal we made on our new Terrain. Would definitely recommend them. A first class dealershi David and the Mcnaught team exceeded our expectations on the deal we made on our new Terrain. Would definitely recommend them. A first class dealership. Thanks again David! More

McNaught Service Team are INCREDIBLE! Today, it was -13 outside, and no heat! I want everyone to know how much I appreciate the service team at McNaught Buick Cadillac GMC ! Today, i w Today, it was -13 outside, and no heat! I want everyone to know how much I appreciate the service team at McNaught Buick Cadillac GMC ! Today, i went to go to work and the motor on the heat had decided that this was the day it was giving up! No Heat! No defrost! So, I call Alyssa at McNaught and ask her if i can come there to have them take a look (no appointment, keep in mind) and she said, "Absolutely, come right over". I get there, speak to Glenn about the issue. This is something that had been making noise in the past but of course, every time I take it in, no noise. BUT, Glenn remembered this and said, we will look after this. Within 2.5 hours, Glenn called and told me that it had all been repaired and an oil change snuck in there too. This team is incredible! They always look after me, the service ladies remember your name and they legitimately appreciate my business. AND, a special shout out to Joey who wasn't there, he is always incredible to work with as well. The drivers who always get me to and from the dealership are very personable and I enjoy the time we spend together. My favourite is from Jamaica! WE always talk about our vacations! If you aren't happy with your service department, I would HIGHLY recommend McNaught Cadillac Buick GMC! Superior service! More

why would you go somewhere else? from the time you enter the dealership either for service or for a purchase the experience is first class, congratulations to the staff and management from the time you enter the dealership either for service or for a purchase the experience is first class, congratulations to the staff and management ,from a very satisfied customer! More

Enjoyable new car purchase experience We just purchased a new Buick from McNaught. Gino was very helpful and receptive to our described needs. The buying process was very enjoyable and non We just purchased a new Buick from McNaught. Gino was very helpful and receptive to our described needs. The buying process was very enjoyable and non-stressful. After 10 years of great service department support from Joey, Glen and others, it was an easy decision to purchase a new vehicle from McNaught. More

I would suggest McNaught! Go to McNaught and ask for Gino ! Terrific sales associate! Was very helpful in locating a vehicle for us. I would recommend Gino to all my friends a Go to McNaught and ask for Gino ! Terrific sales associate! Was very helpful in locating a vehicle for us. I would recommend Gino to all my friends and family. From start to finish, we felt very comfortable with him and no pressure! More

Very impressed and LOVE my new vehicle! My wife and I bought our first brand new vehicle, a 2015 Terrain at Mcnaught. I must say, we were treated by first class people all the way through. My wife and I bought our first brand new vehicle, a 2015 Terrain at Mcnaught. I must say, we were treated by first class people all the way through. From Jamie, our salesman, Claude, the sales manager, to Darnell the finance manager. Our experience was so amazing that everything happened within 3 hours! Now that’s service! Jamie never made us feel under pressure, in fact, he took the time to explain any questions that we may have had, and if he wasn’t sure, he found them out for us. He didn’t guess, which was quite refreshing to see. We’ve been to other dealers in this city (same day in fact) and we felt rushed to make decisions, but not here. I will definitely be back to purchase another vehicle at Mcnaught. I couldn’t be happier with my experience. Dealing with true professionals from start to finish is priceless. More

Customer Service Very poor customer service, they like to give you the run around and pass the buck. Unfortunatly we like our Buick but we will never deal with McNaugh Very poor customer service, they like to give you the run around and pass the buck. Unfortunatly we like our Buick but we will never deal with McNaught again. Stienbach might be worth the trip. More

Excellent Service I absolutely love how Gino handles sales; he's not pushy and he's eager to make you a happy customer. All the staff at the dealership were very frien I absolutely love how Gino handles sales; he's not pushy and he's eager to make you a happy customer. All the staff at the dealership were very friendly and easy to talk to. I will definitely be recommending Gino from McNaught Cadillac Buick GMC to my family and friends. More