Markham Acura

Unethical and deceitful dealership Prior to entering a lease agreement with Markham Acura, I informed their staff that I had an existing 2009 TL lease with Erin Mills Acura which still Prior to entering a lease agreement with Markham Acura, I informed their staff that I had an existing 2009 TL lease with Erin Mills Acura which still had a 3-month life. They assured me that they would buy out the remaining 3 months not just verbally but also in writing in the contract. What they did was reintroduce the balance of the 3-month back onto the contract as a negative equity and carried into the new lease. I returned my 2009 TL to them 3 months ahead of the expiry and incurred an extra 3 months of indebtedness. They assured me time and again that I was not paying for the remaining 3 months when in fact I am, plus I am paying interest on top of the 3 month payment which interest was already factored in. They are playing with words, sure enough, I did not cut a check to Honda for the 3 remaining payments but I was made to carry it in the contract for the next 48 months. You may ask, why then did you go for it? I only went for it because it was the way it was presented to me. I would have waited the 3 months and negotiated a new lease or purchase had they been upfront and honest about it. Sure, I signed the contract but I was misled and the transaction was misrepresented. They withheld material information and however you slice it, it is a sneaky business practice. I know I should have read the contract more carefully with a fine tooth comb and questioned it but seeing the agreement was signed and initialized by their finance manager indicating they were buying out the remaining contract, I became a victim of their deceitful and unethical trade techniques. I communicated with the owner/general manager through a number of e-mails, he obviously sided with his staff and refused to intervene nor a face-to-face meeting by saying he did not wish me to "interrogate his staff". He also cited a phrase to the effect of "a business does not prosper by cheating its customers". They had also inflated the total amount between vehicle lease agreement and the original contract by a difference of over $428.00 as well as another $450.00 on the initial deposit. I went through all the proper channels and protocols through the chain of commands, the manager, the owner/general manager, Honda Head Office and OMVIC. OMVIC investigator knew and agreed that the practice was shady at best but would not do anything to pursue the matter. My suggestion is never buy or at least never lease from this dealership as they will lead you astray and you end up losing a lot of your hard earned dollars if you are too trusting. More

Service advisor very competent and knowledgeable. On top of the vehicle history and efficient in checking the vehicle in for service. Battery price very re advisor very competent and knowledgeable. On top of the vehicle history and efficient in checking the vehicle in for service. Battery price very reasonable. More