Mark Wilson's Better Used Cars
Guelph, ON
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1,879 Reviews of Mark Wilson's Better Used Cars
Deposit I was told I had to leave a deposit to hold the vehicle I wanted to purchase. I left a 300 deposit. Not a large enough sum to make a difference on my I was told I had to leave a deposit to hold the vehicle I wanted to purchase. I left a 300 deposit. Not a large enough sum to make a difference on my payments. I made sure that this would be returned to me after my intial meeting with my sales representative. The day I picked my car up, I had confirmation from both the delivery co-ordinator and the random guy they choose to show me the papers. It would be mailed and in 5-10 business days I would receive it. However apparently because of a accounting change they forgot to notify me that it was worked into my sale. I was told it would be returned to me. Since I signed for my car, Mark Wilson's better used cars has been nothing but difficult and I would strongly sway people from doing business with them. 300 isn't much but when I'm told by multiple people it will be returned, I expect it. However, nothing but lies. Bewarned. More
Rick and David were a pleasure to deal with. We visited the dealership because we were looking for a good used car and the dealership kept popping up in Auto Trader. They had the inventory we we We visited the dealership because we were looking for a good used car and the dealership kept popping up in Auto Trader. They had the inventory we were looking for, in the shape we wanted, with the low kms we needed. Rick was great and really knew what he had on the lot. He worked with us to find cars we were interested in. The test drive was great. We had 4 cars picked out and each time we returned to the lot, the next car was ready to go. Very efficient. David Miller in Finance was also great to work with. No pressure and again very efficient in the process. The only part that could have been better was the negotiation of the final price. At one point we were back and forth over $100 and I felt that was very unnecessary. Overall though, I would definitely purchase a car from Rick Knight and Wilson's again. More
Great dealership, Great and Friendly People I called Mark Wilson's Better Used Cars one evening about a vehicle and talked to Ryan Mercer. He was very friendly and gave me good info about a truc I called Mark Wilson's Better Used Cars one evening about a vehicle and talked to Ryan Mercer. He was very friendly and gave me good info about a truck that i was interested in, so we made an appointment for the next morning and we met, chatted about the truck and we found out we both had motorcycles chatted briefly, and got the truck went for a test drive. I decided that it wasn't for me so i also had in mind the Chevy Equinox much different auto but both good. So he showed me what there had i picked the AWD (all wheel drive) Equinox soon as i saw it i loved it. Ryan was of great help very good and friendly salesperson the kind that makes you think that when it's time to trade up or just get another i will very likely call Ryan at Mark Wilson's Better Used Cars. Shari Goldsworthy was very honest and informative about my financing! Thanks very much Ryan and Shari you and the wonderful staff at Mark Wilson's Better Used Cars made my experience wonderful! More
thanks well soon as we walk in Gus was there great person and we appreciated all the little thing you did and when we when to Shari office it was like well soon as we walk in Gus was there great person and we appreciated all the little thing you did and when we when to Shari office it was like walking into a freindly place well like by all and did a excellent job explaining all to us and was very profession al Thanks you both Matt Burse Sharon and David More
Mixed feelings It was a nice atmosphere while looking at the vehicle and dealing with the finance side of the deal. However, very disorganized situation when i went It was a nice atmosphere while looking at the vehicle and dealing with the finance side of the deal. However, very disorganized situation when i went to pick up the vehicle. I felt uncomfortable. No one that I had been dealing with was in the building. When I went to the front desk they did not seem to know that I was supposed to be there and they had to scramble to get things in order. Felt like they just wanted the sale and that was it. More
My first car Gus at Wilsons was such a huge help with finding my very first car! What a great experience Super friendly people and awesome customer service Gus at Wilsons was such a huge help with finding my very first car! What a great experience Super friendly people and awesome customer service More
I GOT WHAT I CAME FOR THE SELECTION OF VEHICLES IS INCREDIBLE AND DIDNT HAVE TO WAIT FOR THE MAKE AND MODEL I WAS INTERESTED IN...IT WAS A PLEASANT EXPERIENCE FROM THE OUT THE SELECTION OF VEHICLES IS INCREDIBLE AND DIDNT HAVE TO WAIT FOR THE MAKE AND MODEL I WAS INTERESTED IN...IT WAS A PLEASANT EXPERIENCE FROM THE OUTSET...RIGHT FROM THE FRONT DESK TO RAMSEY THE SALES PERSON ...RAMSEY WAS HELPFUL AND ACCOMODATING KEEP UP THE GREAT WORK...CHEERS STEVE More
Customer Service Outstanding My son was buying his first car and my husband and I tagged along. Shari and Miguel were both outstanding during the purchase of his vehicle. What a My son was buying his first car and my husband and I tagged along. Shari and Miguel were both outstanding during the purchase of his vehicle. What a postive experience for both my son, myself and my husband. The level of customer service was exceptional. When my son got into his car upon delivery, my first thought was we will certainly come back and we highly recommend this dealership. More importantly, the professionalism, and true customer service experience was the game changer. The caliber of the employees are truly the cornerstone of this dealership. More
Second Rodeo at Mark Wilson's - even better than the first! About a year and a half ago, I went into Mark Wilson's because I was in the market for a newer Ford Focus than the one I was driving. I found their o About a year and a half ago, I went into Mark Wilson's because I was in the market for a newer Ford Focus than the one I was driving. I found their on-line descriptions and pictures of their cars to be very helpful so I had a choice of 3 cars when I went in there. I ultimately settled on a 2013 Ford Focus SE. It was a clean car and was wonderful to drive. Recently my job changed and I realised that I'd need a larger vehicle. Since I've had nothing but success with Fords, I cast my eye upon 3 Ford Escapes. I met with Mark Wilson's sales person Rod Sider. Rod was a total pro! He knew the vehicles I was interested in, could easily tell me their features and had ready access to the vehicle's history. After driving 2 of the 3, I chose a 2015 Ford Escape Titanium. The vehicle was like new, well cared for and had been detailed through and through. Rod was great in working through the paperwork and provided me a really fair trade for the Ford Focus I'd was driving. Once the decision was made, Rod had connected me with Kim who does their financing. We walked through that paperwork very quickly and within hours, I was the proud new owner of the Escape Titanium When I came in to pick up the car, the removed the rust module from my old car and re-installed it on the new car within 20 minutes - everyone in their service department was friendly, efficient and ready to help in any way. To potential buyers I'd say, if you want a new car but don't want to have it depreciate but literally thousands of dollars when you drive it off the lot - give Rod Sider at Mark Wilson's a call. You'll happily drive home with may as well be a brand new car - without the new car payments! More
Great experience Rick is a very helpful representative. He listens well and helped my wife and I to make the right decision for us (not necessarily for himself). No Rick is a very helpful representative. He listens well and helped my wife and I to make the right decision for us (not necessarily for himself). No pressure, tricks or unethical sales tactics. More












