Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mark Wilson's Better Used Cars
Guelph, ON
1,879 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
1,879 Reviews of Mark Wilson's Better Used Cars
April 10, 2018
A work in progress I came in and found a car I liked and Beverlee helped me for one day. I specify one day because I could never get a hold of her again. From the moment I came in and found a car I liked and Beverlee helped me for one day. I specify one day because I could never get a hold of her again. From the moment I got the car to now I've had nothing but problems. I've had 3 flat tires one on the summers and two on the new winters I received after I thought the winters were already on. The reason I thought they were on were because the gentleman I got the car keys from when I came to pick it up looked and said yes they were on after I asked if they were on. I also asked this guy about an extra key and a dent I notice and he said he'd pass on the message to Beverlee which I never got a response from. That's disappointing. Also another reason I'm very upset is because the wheels I have, have a bolt on the which need a special tool which is in my car. When I got the people to come to take a wheel off they said it was stripped which he mentioned before he even tried to take the wheel off. Which means I had to call a tow truck and that overall day took me 7 hours to get back to Guelph in which my other side back tire then popped. In addition I had moisture in my one front light which I came into get done which was another 100. I also had a back light go out. A month after receiving the car KIA sent me mail saying there was a recall which I went in for and there was actually 3 recalls. In the end I got a car to be able to get where I need to safer than I would of in my 1999 Toyota tercel. I feel your service has been poor. My only savings grace with you guys has been the one lady in service Kristy and the one gentleman who fixed my remote car starter for me. I ended up having a loan of 18000 for a car that's not reliable. Very frustrated. More
by shannonjewell3
Verified CustomerEmployees Worked With
Kim Culling, Beverlee Boettger, Sam Belanger, Kristy Hagget
April 10, 2018
Fast and easy The dealership over all was good, it was very fast pace and I seemed like the sales man was in a hurry to get to the next client. Nicole was amazing The dealership over all was good, it was very fast pace and I seemed like the sales man was in a hurry to get to the next client. Nicole was amazing she gets a big 5 starts, she was very friendly! My only really big complaint with this dealership was the $428 finance fee, that is outrageous, if I didn’t like the car as much as I do I would have went else where. More
by devinjuhlke-travis
Employees Worked With
Ron Harris, Nicole Hoover
April 10, 2018
Sales personnel need to listen first Listening to the want and needs first would go a long way instead of assuming. Service dept. messed up on tire installation and had to return for re Listening to the want and needs first would go a long way instead of assuming. Service dept. messed up on tire installation and had to return for rebalancing. Car still has vibration. Might be the cheap Chinese tires they installed to move the car and make money. Service Department replaced the tires with good quality tires and what a difference in the ride. Smooth with no vibrations. Thank you Joe. More
by superganu
Employees Worked With
Shari Macquarrie, Beverlee Boettger, Joe Barber
April 09, 2018
Amazing and patient I started out dealing with Jocelyn who was extremely patient as i went from idea what i wanted to narrowing it down. She was quite fantastic in helpin I started out dealing with Jocelyn who was extremely patient as i went from idea what i wanted to narrowing it down. She was quite fantastic in helping me sort through things. As i neared my decision Jocelyn was moved into a new position and she handed me off to Gus who was equally "no pressure" more helping me than selling me. Thank you. Jeff in finance was great and explained all the details of everything credit app wise. Great experience More
by khebden
Employees Worked With
Jeff Botter, Jocelyn Stephan, Gus Carayannis
April 08, 2018
Great First Buying Experience A co-worker told me to go talk to Ron because I was looking into buying a new car and she purchased one with him a few weeks before. Ron made my first A co-worker told me to go talk to Ron because I was looking into buying a new car and she purchased one with him a few weeks before. Ron made my first buying experience fun and easy !!! I will recommend Wilsons and Ron to my friends and Family. More
by Taylor
Employees Worked With
Ron Harris, Stu Jeffery, Joeseph Fonescea
April 06, 2018
Amazing Every one was great to talk an work with they loved our little dog.love working with Ryan always has a smile .an the girls at reception were all so ni Every one was great to talk an work with they loved our little dog.love working with Ryan always has a smile .an the girls at reception were all so nice to talk to. More
by langbill15
Employees Worked With
Every one was great ., Ryan Mercer
April 04, 2018
2016 f150 xlt Ryan and shari were wonderful to work with . This is our second car with wilsons and would recomend anyone to please try them first. I took delivery a Ryan and shari were wonderful to work with . This is our second car with wilsons and would recomend anyone to please try them first. I took delivery and everything was as it was suppose to be no hidden or forgotten fees. I am very pleased . Thankyou again wilsons ... The Maccallini Family More
by smaccallini
Employees Worked With
Shari Macquarrie, Ryan Mercer
April 04, 2018
Easy and Fun Shopping Experience I give Wilson’s 5 star review because they made my car shopping experience an excellent one! I was treated so well that even though I’m from Brantfor I give Wilson’s 5 star review because they made my car shopping experience an excellent one! I was treated so well that even though I’m from Brantford I will travel to buy from them again. We had Ryan Mercer as a sales guy. He answered all our questions and he was pretty hilarious too. Don’t need a car anymore, but can we come back and just hang out with you guys? More
by laurnutz
Employees Worked With
Sarah Breese, Jocelyn Stephan, Ryan Mercer
April 03, 2018
Great sales staff Did everything promises and more....no pressure sales answer e-mail quickly made sure we were happy and understood all options on our SUV. Th Did everything promises and more....no pressure sales answer e-mail quickly made sure we were happy and understood all options on our SUV. Thanks More
by Dd
Employees Worked With
Shari Macquarrie, Sam Belanger
March 29, 2018
Overall good experience Overall I had a good experience. The sales associates and financing department were friendly and welcoming. A few critiques I would give: 1) the Overall I had a good experience. The sales associates and financing department were friendly and welcoming. A few critiques I would give: 1) the explanation of the initial deposit. I have not purchased a car in over 10 years. So when she took me to the front to pay the deposit, I felt I was paying for the down payment not the hold on the vehicle. It only was informed to me while I was filling out the paper work. 2) you can tell the car was detailed. But a few things were not done very well. Such as the Cheerios I found on the ground in the back/third row. (Just to point out, all four of my children do not snack on Cheerios. They are too “cool” for that.) 3) Lastly I would of appreciated a staff from the service area to go over what was just done in the vehicle, and to explain the safety check. Every car is different and requires different standards. Being that I’m not strong in my car knowledge, it would of been nice to go over the vehicle with someone who is. Overall I did have a good experience. Just a few little things were not done to my satisfaction. More
by lharkness86
Employees Worked With
Beverlee Boettger, Jeff Botter
