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Mark Wilson's Better Used Cars

Guelph, ON

4.4
1,881 Reviews

5055 Whitelaw Road

Guelph, ON

N1H 6J4

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1,881 Reviews of Mark Wilson's Better Used Cars

November 15, 2018

Excellent once you get past the front desk Ryan was attentive and knowledgable with regard to the vehicles we test drove. Stella was amazing and helped get us a great finance deal. Donny took g More

by Lovemyrogue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Mercer, Stella Roeder, Donny Lachance
Nov 19, 2018 -

Mark Wilson's Better Used Cars responded

Hello, I am just following up with you regarding the review you left for us outlining your experience purchasing your new vehicle here at Mark Wilson's. I am thrilled to hear that overall your experience was a positive one! We strive to provide an Awesome Customer Experience to each and every one of our clients and I apologize that our reception staff did not meet your or our expectations. We have had some recent turnover at our reception desk so we have new employees training which can add to the volume of receptionists we have sitting at the front desk. I understand this can cause some frustration for customers as they do not have the adequate knowledge they need in order to best serve our clients but I assure you they are learning. Again, I apologize for their lack of customer service skills at the time of your purchase. We do appreciate your business and we hope this does not deter you from returning to us in the future. All the best with your new Rogue! We hope to see you again! Sincerely, Mark Wilson's

November 13, 2018

the service people was very good and fast no problem i would recommed to any body i will be happy to go back very good More

by newfieontherun1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donny Lachance, Dave Earley
Nov 14, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear you had a great visit with our service department and hope to see you again.

November 13, 2018

New Car The staff at Mark Wilson's are great,and easy to work with.Ryan Mercer and Iwona Bowman helped me get the car I wanted. Thankyou More

by Kelmag78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iwona Bowman, Ryan Mercer, Kyra Carson
Nov 13, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear you had a great experience with Ryan, Iwona and Kyra. We hope to see you again.

November 12, 2018

Amazing service and people Karl the salesman at Wilson Better Used Cars is amazing and gave me opportunities to try many different vehicles before my buy. I also want to say tha More

by Kookoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Clarey, Joe Barber, Jaclyn Laquinto
Nov 12, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear Karl was able to provide you with a great car buying experience. We hope to have the opportunity of seeing you again.

November 12, 2018

Rude, condescending staff Service was fast which was nice as I couldn't handle the tone the fellow behind the desk took when he was asked a simple question from a non mechanic More

by D. Jones
Recommend Dealer
No
Employees Worked With
Donny Lachance
Nov 15, 2018 -

Mark Wilson's Better Used Cars responded

I'm very sorry to hear about your experience. It's never our intention to come across rudely to our valued customers. I certainly hope you can find a way to allow us another chance to wow you with our exceptional service.

November 09, 2018

ASSUME. From start to finish was an assume experience. Shari was very thorough and very pleasant to deal with and no sales pressure from Karl whatsoever. My n More

by karlc2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shari Macquarrie, Dave Gardiner, Karl Clarey, Neil Plante, Scott Wilson, Lauren Ackerman
Nov 15, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear you had a great car buying experience and look forward to you return.

November 07, 2018

Great professional service! Employees are friendly, answer questions and are knowledgeable about multiple makes of cars. Quote for service is accurate and service was completed i More

by tomargaretj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Another Service Rep whose name I don’t know, Donny Lachance
Nov 07, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear that you had a great experience with our service department.

November 06, 2018

review Great job. Had some oil changes and minor repairs and never had a problem. Moving away or I would still be using them. Many thanks More

by johnston.chris79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristy Hagget, Donny Lachance, Dave Earley
Nov 07, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear you had a great visit and experience with our service center.

November 06, 2018

Winter Tire change- I was in and out in 20 minutes no issues Everyone was very hospitable - work was done correctly - I don't need to go back. I had coffee and was on my way. The sale of the Jeep to us was a ha More

by the_tru_italian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave at Service reception and Dave mechanic sorry don't know there last names, Karl Clarey, Stu Jeffery
Nov 07, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! It is wonderful to hear that the Wilson's team were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

November 05, 2018

Great! Wish you still stored tires Only disappointed you no longer store tires. I was able to find somewhere else, but it’s just a pain lugging them from place to place. Other than that More

by caleigh_fyfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donny Lachance
Nov 07, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We apologize for this inconvenience but we hope to see you again.

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