Mark Wilson's Better Used Cars

Went to this dealership on recommendation of a family member. Was replacing a vehicle due to an accident. Found great selection of vehicles for what I was looking for, including "must haves" on list. member. Was replacing a vehicle due to an accident. Found great selection of vehicles for what I was looking for, including "must haves" on list. Staff responsed to all requests via e-mail promptly, including having my mechanic go over the vehicle before possession. Also received follow up after possession taken of vehicle to ensure I was satisfied with my purchase. More

We heard about the great Wilson's experience through our sister, who purchased her vehicle there a few months ago. We were not disappointed. Great selection of vehicles to choose from, a no hassle appro our sister, who purchased her vehicle there a few months ago. We were not disappointed. Great selection of vehicles to choose from, a no hassle approach for test drives, no pushy sales reps, and friendly smiles from every employee we encountered. Everyone we spoke with was also very knowledgeable, and patient in walking us through the information we sought. From the test drive, to the sale, to the financing details, we would give the experience 5 enthusiastic stars! We will highly recommend you to others, and the next time we need a vehicle, you will be our first stop! More

This was our first car purchase at Wilson's and we were treated well. We got to test drive the cars on our own without being pressured and haven't had a problem with our car yet. were treated well. We got to test drive the cars on our own without being pressured and haven't had a problem with our car yet. More

I found I had great customer service with Elke and she followed through with all my concerns regarding the purchase of my new-used vehicle.I will be back forsure followed through with all my concerns regarding the purchase of my new-used vehicle.I will be back forsure More

Great experience and service. Felt very comfortable and the staff was friendly. Several friends recommended me to Wilson's and I would definitely recommend it to friends & family as well. Thanks again! I'm the staff was friendly. Several friends recommended me to Wilson's and I would definitely recommend it to friends & family as well. Thanks again! I'm loving my car :) More

We have family members who regularly buy their cars here and have never heard a complaint, so we included them in our search. Although it wasn't nearly as magical as some reviews might lead one to expect, o and have never heard a complaint, so we included them in our search. Although it wasn't nearly as magical as some reviews might lead one to expect, overall it was a positive experience - we got the car we were looking for with great options for a competitive price. Where we found them to be lacking was in communication, understandably at a car dealership as popular as they are, you expect the people you are dealing with to be busy, but if you tell us you will call sometime today... I am a little put off when we end up having to call you the following day. Pros: excellent selection, decent prices Cons: wasn't 'wowed' by the customer service More

Great selection with friendly and patient staff (we test drove the same car a couple times!). Sales team was helpful both before and after our purchase. The financing office was a little pushy with the ex drove the same car a couple times!). Sales team was helpful both before and after our purchase. The financing office was a little pushy with the extra warranties but I think that would happen anywhere as thats usually where they make $$. Looking forward to buying our next vehicle from Wilson's and would recommend that its worth checking out before making a purchase anywhere! More

Car selection is great, cars are all in great shape with low kms, well kept lot, would buy from there again. service is also very good, they take the time to call and respond to emails, over all was a good low kms, well kept lot, would buy from there again. service is also very good, they take the time to call and respond to emails, over all was a good expierence and a good purchase More

If you want a completely honest review of this dealership the truth is I was unimpressed, however, there were both negative and positives of purchasing through this dealership and it was not all bad. On the truth is I was unimpressed, however, there were both negative and positives of purchasing through this dealership and it was not all bad. On the positive side, I really appreciated working with Stella and was impressed with her ability to get me financing with a bank that had denied my application through another dealership. The interest rate I got wasn't the best but I do currently have bad credit so this was definitely not the fault of Stella. I also found Stella to be fairly personable and positive and was enjoyable enough to interact with. My only negative experience with these interactions was that there was a lack of communication in regards to the final purchase prices, bill of sale , etc. and it seemed to throw her off a bit when I actually wanted to discuss the numbers and see things in writing prior to agreeing to anything. There was also a fair amount of pressure to immediately decide on whether I wanted to go with the extended service plan and/or rust protection, however, I'm pretty sure this is a sales tactic and that pressuring people to decide gives them less chance to ponder whether they actually want a service plan and/or whether it is worth it financially. Given the car I purchased, I decided it wasn't worth it and as their service plans are on the higher end of the spectrum I wouldn't actually suggest them. The other individual that I dealt with was Michael F and although he was definitely pleasant enough, I was again unimpressed. When I first showed up to test drive a car they had arranged for the wrong car to be brought out and it was not the one that I was interested in. I was able to test drive a couple cars of interest that evening but the one I was truly interested in was not at the dealership so I had to make arrangements to test it out once it arrived...not the fault of Michael but, never the less, a bit of an inconvenience. I arranged to come in the following weekend and received a call the day of the test drive stating that the car was not at the dealership and could not be driven that day. Allegedly it had been there but was taken back to the shop??? Anyways it was a bit of an inconvenience since my husband had taken the day off work to take me in as we only had one car between us at the time. Once it arrived at the dealership (a few days later) it was fine to test drive and was ready for me when I got there. I did notice that it did not have heated seats , although it was advertised on their website and on auto trader as having heated seats. This was also a bit irritating as it falls under false advertising , especially since I had confirmed prior that it did have the seats heated. Never the less it drove nicely and I decided to go with it, largely because I really needed a car at that time. When I was able to come in and purchase the car/pick it up Michael was in the building but did not make any attempt to come out and speak with me or acknowledge me, despite being informed that I was there. There were questions I still needed to ask, in regards to a minor repair that had been done, and was told that once I was done at financing I could speak with him. Upon returning to the main building he had already left. This is conclusive with he fact that I had previously emailed him a couple of times to ask questions about the car and had not gotten replies. Overall this interaction left a really bad taste in my mouth given that Michael is in a business reliant on great customer service and this was not displayed in our interactions. I was actually really surprised as I had read very positive reviews of him and was expecting an amazing car shopping experience. I do feel the need to state that my trying to ask questions, etc was not above what a " normal" customer would expect and should of been accommodated. When I pointed out the error about the heated seats there was no apology or explanation given which was also frustrating. Overall I would recommend this dealership only if you have bad credit and really need a car loan, as Stella was able to work her magic and help me. If my credit score had been better I would of walked away from this dealership and not bothered with them. I felt like they knew I was desperate for a car, and had less than perfect credit, and I was therefor treated like a "sure sale" and therefor little work or effort went into interacting with me. I was thoroughly disappointed as I had read numerous, positive, reviews and was expecting this dealership, and its staff, to be awesome...they weren't. I know this may see a bit harsh but in a competitive market , where you are paid to have great customer service skills, sales people really need to step up their game and that did not occur here. In the future I'll be dealing with other dealerships and although they are assisting in improving my credit by finding me a car loan, In the future I'll be taking that improved credit to a dealership that has better customer service. More

Great service Guys, This was our thrid car from Wilsons. Great service Guys, This was our thrid car from Wilsons. We totally trust & Respect this dealership. We will recomend this dealership to our Family & Great service Guys, This was our thrid car from Wilsons. We totally trust & Respect this dealership. We will recomend this dealership to our Family & friends. We really appreciated the way they made us feel , very comfortable. Thanks Omar for everything you did. Thanks shari for making paperwork so easy. Great Job! Thanks George & Evelyn( Melinda) Best More