Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mark Wilson's Better Used Cars
Guelph, ON
1,882 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
1,882 Reviews of Mark Wilson's Better Used Cars
January 18, 2017
The people are great - love the car! My experience with Mark Wilson's was pretty good. Everyone was friendly and helpful. E-mail communication back and forth was fast. I feel like the pro My experience with Mark Wilson's was pretty good. Everyone was friendly and helpful. E-mail communication back and forth was fast. I feel like the process in person was a bit slow after I selected my car but after I left and just had to tie some loose ends, it all went very quickly and smoothly. Overall, I'm happy with the experience and would recommend to others. More
by kathleenfmcleod
Verified CustomerEmployees Worked With
Rod Sider, Shannon Brand
January 17, 2017
First Car in Canada I found Wilson by Internet I did an appointment, Rod support me to understand the purchase process in Canada, also called Karlee and she helped me to I found Wilson by Internet I did an appointment, Rod support me to understand the purchase process in Canada, also called Karlee and she helped me to get the approval for my credit, take in account I am new in Canada with only three months here, finally Shannon was with me finalizing the process, she gave me all the documents and support to keep my car in good shape. Finally thanks More
by rpabon1
Employees Worked With
Rod Sider, Shannon Brand, Karlee McDonald
January 17, 2017
Very easy and pleasant experience A simply wonderful experience! I loved how the cars I was interested in were lined up and ready to be driven, and the variety of different cars was gr A simply wonderful experience! I loved how the cars I was interested in were lined up and ready to be driven, and the variety of different cars was great! All the staff were pleasant and helpful, I felt no pressure and purchased a wonderful car. Thank you. More
by melinda_marie
Employees Worked With
Elizabeth McDonald, Beverlee Boettger
January 17, 2017
Great Customer Service Overall! Everything was good. A full tank of gas when I left the lot would have been the correct way to end things. After purchasing a car, I don't think a ful Everything was good. A full tank of gas when I left the lot would have been the correct way to end things. After purchasing a car, I don't think a full tank of gas would be too much to ask. Overall, would recommend to all. More
by Meaghan
Employees Worked With
miguel juan, Stu Jeffery, Sarah Teles, Shannon Brand
January 16, 2017
Very pleased! Would recommend Mark Wilson's to anyone! Purchased a 2013 Audi A4 from Mark Wilson's in September 2016. Three weeks later I had issues with the engine sputtering and then one morning it would Purchased a 2013 Audi A4 from Mark Wilson's in September 2016. Three weeks later I had issues with the engine sputtering and then one morning it wouldn't start at all. I had CAA take the car from Kitchener to Mark Wilson's (Wilson's paid for the tow). The Wilson's mechanics did some trouble shooting and decided to put in a new fuel pump. This wasn't the problem as the car still would not start. They kept the car for a further 4 weeks and found that a new onboard computer was required. During this time, a rental car was given to me for the entire month (again, Wilson's paid for the whole amount!). When I picked up the car in early November only one key fob worked. Wilson's paid for Audi K-W to re-program the key! Of course, I wasn't pleased at the time it took for Wilson's to find the problem, but they did it right and now I am a very happy customer and would return again. Customer service is so important and I am very impressed with the staff at Wilson's. Thanks to all at Wilson's who made this negative experience a positive one! You did it right! More
by Duane
Employees Worked With
Kim Culling, Tony Gallucci, Rick Knight
January 16, 2017
Stress free car buying I was truly shocked at how easy and stress free Mark Wilsons made my car buying experience. Couldn't be happier with the purchase and and customer ser I was truly shocked at how easy and stress free Mark Wilsons made my car buying experience. Couldn't be happier with the purchase and and customer service of Mark Wilsons. More
by m-roberts21
Employees Worked With
Rick Knight, Alexa Welsh, Jeff Botter
January 13, 2017
Good experience... until you drive off the lot **rectified** Experience was great until I drove off the lot. On the way home spotted a tear in shifting boot. Reported less then 24hrs after picking up and had to Experience was great until I drove off the lot. On the way home spotted a tear in shifting boot. Reported less then 24hrs after picking up and had to fight to get it adressed and at that a repair patch is the best offered. The car is pristine otherwise I don't want a patchwork repair I want a replacement! Disappointed for a $100ish replacement and leaves a bad taste especially after purchasing extended warranty and rust protection addons. Another family vehicle will be required soon and treatment after purchase will definitely have me looking at other dealerships. Edit: Since the original review was written Karl has reached out and Wilson's has offered to do the replacement of the part. Very pleased! That's how you get satisfied and returning customers! More
by Brett
Employees Worked With
Scott (sales manager), Karl Clarey, Kim Culling
January 13, 2017
Helpful & flexible! No pressure service. Patient and flexible with finance options. Only thing that I didn't like was the car we initially went to see was sold on our dri No pressure service. Patient and flexible with finance options. Only thing that I didn't like was the car we initially went to see was sold on our drive there. Marko was extremely helpful with other options, we were able to test drive several vehicles. Marko was very informative and answered our many questions. Great atmosphere. Jeff in finance was a huge help and had a few options for us. Would highly recommend this dealership! Jenn & Rob Whate More
by Jenn Rodgers
Employees Worked With
Marko Velkovski, Jeff Botter
January 13, 2017
Helpful Miguel promised he would fix the rotor/brake issue if problems developed And it did so he came through for me and fixed the problem no charge Thank Miguel promised he would fix the rotor/brake issue if problems developed And it did so he came through for me and fixed the problem no charge Thanks miguel More
by sptessel
Employees Worked With
Robin, miguel juan
January 12, 2017
Top Notch Service Ron was an amazing salesperson and I couldn't decide on which car and he was so patient with me. All the extra costs got too overwhelming. Ron was an amazing salesperson and I couldn't decide on which car and he was so patient with me. All the extra costs got too overwhelming. More
by Jennifer Holland
Employees Worked With
Ron Harris, Jeff Botter
