Mark Wilson's Better Used Cars

Terrible Sales Experience but great Finance and Service We had 3 separate experiences at Wilson's - Sales, Financing and Service Centre for repairs. Sales - was terrible. First of all, we did not plan on We had 3 separate experiences at Wilson's - Sales, Financing and Service Centre for repairs. Sales - was terrible. First of all, we did not plan on buying a car that day, we just wanted to test drive and talk about it. We did some research online before coming in so we knew what cars we wanted to see and what price range we were aiming for depending on the car that test drove the best. It seemed like there was a lottery as to which sales rep we received, so when we came in, we spoke with Bev. She was a little snappy but had a rough idea as to what vehicles we wanted to see, but when it came to questions about the vehicle's condition and it's history she was not the most educated. We were okay with that because it's hard to keep track of everything about a car. We were disappointed when we inquired about a referral discount (my parents bought 2 cars from Wilson's within the past 5 years and had issues with their recent car - but we were willing to give the benefit of the doubt). We were told that there wasn't anything she could do, but it didn't seem like she was interested in trying to help us out any further. Our family is a little superstitious so we asked if it was possible to put in preferences for our license plate. She immediately shut it down and said we don't get to choose because they sell too many cars in a day to pay attention to those details (Ron Harris - another sales rep that helped my parents was much more accommodating and sensitive to this odd request). Everything moved so quickly and there was not much breathing room for us to ask questions or inquire about the process, it just felt like push to sell, push to sell, push to sell - no negotiations. Before we knew it, we were in Financing. Financing - best experience by far. We spoke with David Miller, who may have done the bulk of the work for the company and really changed my mind about buying the car. If you get the option as to who helps you with financing, I would recommend him in a heart beat. He explained where the numbers were coming from, tried to get discounts applied, explained multiple different extended warranty options within out budget and understood that we weren't interested in being pushed. He answered all of our questions and told us what we would expect next. Even after we left for the day, David was my primary contact to find out where we were in the process. He was even the one to tell me that we were approved and arranged when we could pick up the car. When I asked him if I could request that he receive the full commission of the sale, he very sweet and professional about it and said that even though we felt a certain way about Bev, he believes that she still deserves the credit. Outstanding guy. On the day we picked up the car Bev was not even aware that we were coming, so our 20 minute wait turned into 1 hour while she searched for the keys. We informed her multiple times prior to this date that we would require at least half a tank of gas as we drove in from over 2 hours away - she assured us that wouldn't be a problem. After she found the keys, she was about to give us they keys when my husband pointed out that the new plates were not put on. She rolled her eyes and yelled at one of the men to put the plates on. We went outside to inspect the car one last time before leaving and noticed that there was only a quarter tank of gas; we had to stop and fill up on our way home to be safe. Within a month of owning the vehicle my husband took the car to get an oil change and was told that the battery was running low (supposed to be running at 500 but it was 250). We were instructed by the oil changing company that since the car was new, we should look into the 30 day warranty. I called into Wilson's and left a message for David, but since I was worried about the car's drive-ability, I called back and spoke with Bev. I told her about the situation and she was very short with me and snapped that I should call Wilson's Service Centre because that is not her job. I then called the Service Centre where I spoke with a representative named Kristian who was quite helpful and booked my appointment and assured me that even though I had the car for 32 days, the diagnostic and battery would be free of charge, if it came to that. A couple days before the appointment my car suddenly died as I was backing into my driveway, I quickly called Wilson's and Kristian, knowing that I'm coming from far away, managed to squeeze my car in for an inspection. We were told that since it was last minute that I would have to wait a couple hours for the car to get looked at - not a problem, we would wait. Within 45 mins, my car was looked at and the battery was changed, completely free of charge. Great experience with the crew in the Service Centre! Even though the Sales experience severely lacked (my parents would recommend Ron Harris in a heartbeat, but he is everyone's favourite and super busy) we would still recommend Wilson's to our friends and family on the sheer fact that the rest of the team was accommodating and kind. More

Excellent Sales agent, excellent Office and Service Staff. Dealing with Mark Wilson's Better Used Cars was a great experience from the beginning ...and all the way to the end. Jim Gray was a very knowledgeabl Dealing with Mark Wilson's Better Used Cars was a great experience from the beginning ...and all the way to the end. Jim Gray was a very knowledgeable and pleasant sales agent and so were all the office staff and the final take-over. I will definitely recommend you to anybody who is in the market for a car. The parents of my son-in-law bought a Dodge Caravan from you three years ago. Keep it up. Klaus H. Hoppe More

Mark Wilson's Super Fantastic !!!! Ron Harris is super fantastic guy who helps you buy a car what you need, Seriously go to him and he will not pressurize you or insist you to buy anyth Ron Harris is super fantastic guy who helps you buy a car what you need, Seriously go to him and he will not pressurize you or insist you to buy anything, go talk to him and he will find you something which works for you. I didn't have any problems dealing with Ron. 100% satisfactory. Even speaking in the first place with Sarah Teles she took my information and did my documentation to see what price is eligible for me as i was financing, and Sarah Breese the finance manager she was amazing with helping me finance the car with some awesome options which i choose what i need and that was added to the price,trust me they don't bother you or make you insist to buy. As a customer overall showroom and the people i dealt were very helpful and have a great customer service environment. Honestly no fear going there. More

Great service! I was very surprised how friendly and cooperative the dealership was, and I would definitely buy my next car from them again- great experience and fas I was very surprised how friendly and cooperative the dealership was, and I would definitely buy my next car from them again- great experience and fast service. More

Wilsons used cars Thank you Mark Wilsons for easing my anxiety about purchasing a car.I thoroughly enjoyed the whole experience.A special thank you to Bev, David and Sh Thank you Mark Wilsons for easing my anxiety about purchasing a car.I thoroughly enjoyed the whole experience.A special thank you to Bev, David and Shannon for making it seem so relaxed and comfortable.I'll be sure to tell anyone and everyone about your dealership. thanks again Nicole Chiasson More

5 for 5 Just completed my family's purchase of our 5th Vehicle from Mark WIlson's Better Used Cars in Guelph. The commitment to providing high quality pre-ow Just completed my family's purchase of our 5th Vehicle from Mark WIlson's Better Used Cars in Guelph. The commitment to providing high quality pre-owned vehicles combined with superior customer service is a top-down philosophy at this business. Starting high up with Dave Gardiner, our purchasing experience this time went even smoother than the 4 previous times. Miguel Juan, continues his track record with our family as best salesperson, bar none, I have ever dealt with. Easy going, affable and definitely committed to getting us what we needed, as long as Miguel is at Wilson's I won't even consider purchasing from someone else. As well the Finance Team of Kim Culling and Karlee McDonald... all I can say is WOW!. In less than 24 hours, financing was set up and in place, and not only that but with multiple options and lenders to choose from. Wow. All-in-all, the best major purchase buying experience of our life. Much thanks TEAM WILSON! More

Wow! So impressive! Was like dealing with ole friends From the moment I applied for credit to the signing of all of the paperwork after being incredibly picky about which vehicle best suited me, the exper From the moment I applied for credit to the signing of all of the paperwork after being incredibly picky about which vehicle best suited me, the experience never once felt pressured. Relaxed atmosphere, no qualms about me choosing several different types and models to drive. Alexa! What a fun person to talk to about money. Not my favourite subject, but she didn't just make it bearable, she was fantastic!!! I asked far too many "stupid" questions and she always responded promptly and allowed "maybe even enjoyed" my humour I attempted to make. Miguel! I applaud you and your patience. I am most difficult when choosing what "I want" and he didn't even bat an eye. Patience from beginning to end. Honest, thoughtful and completely listened to my every whim about what the "minimum requirements" I demanded in a vehicle. And patiently searched with me for the right one!! Sarah! What a smile! Took the pain out of paperwork! Made things so simple and organized and smiled the entire time! Fantastic team! Thank you all!!!! Hubby is headed your way in the near future! I wouldn't send him if you didn't treat me so well! Thank you all! Keep up the hard fantastic work that you do!! More

No pressure, very friendly service!! I'd like to thank all the ppl that helped us through buying our ford escape! All the members of wilsons staff were amazingly friendly and allowed us t I'd like to thank all the ppl that helped us through buying our ford escape! All the members of wilsons staff were amazingly friendly and allowed us to try out any vehicle we were interested in! When we arrived for pickup the vehicle was nicely cleaned and ready for us! A true pleasure to work with and would highly recommend wilsons for anyones automotive purchases! More

Excellent Service Helpful staff. Handled all of the process and made it simple to trade in my car and buy my new car. Only took a couple of days for the whole process w Helpful staff. Handled all of the process and made it simple to trade in my car and buy my new car. Only took a couple of days for the whole process which was very good for me with a busy schedule. More

Thank you Mark Wilson used cars!!! I finally bought the vehicle of my dreams, Mark Wilson used cars allowed that to happen. The staff and service was fantastic. I will recommend this de I finally bought the vehicle of my dreams, Mark Wilson used cars allowed that to happen. The staff and service was fantastic. I will recommend this dealer to everyone and definitely go back. Thank you stu, Shannon, and especially Jason Beyers. You guys were great!!! More