Maranello BMW

It is unfortunate that I can't split my rating between sales and service. If I could, I would rate my sales experience five star and one star for service. Let me explain. I bought my first new motorcy sales and service. If I could, I would rate my sales experience five star and one star for service. Let me explain. I bought my first new motorcycle from Maranello BMW and I cannot say enough about their sales representative, Cray Scarlett. He was helpful and responsive before the sale and accommodating as we worked through the sales process. Part of the purchase included a top box that was an "extra". Their internal process was such that Cray could not process the request and was required to hand me off to their parts department. When speaking with the parts department, I told them it was for a new bike and needed to be installed prior to my arrival (I live 2 hours away). I also went the extra step and asked the parts associate to ensure that he kept Cray "in the loop". The item was ordered and arrived a couple days prior to my picking up the bike. So far not a problem. When I arrive to pick up the bike, I discovered that the bike was not ready because the parts department did not tell sales. Cray was very apologetic as he explained what happened. What would have taken 40 minutes took over two hours due to a flawed process where the "right hand didn't know what the left hand was doing". My goal in writing this is not to punish Maranello. Quite the opposite; I am hopeful that they will use this experience to enhance their process. Your team is only excellent when all batons are passed smoothly. Again, my two star rating is for my experience with the organization as a whole. Cray was awesome. More

I brought my car in with an engine light on at 8am. 3.5 hours later I left with a service bill that contained $1899+tax of labour. At $169/hr that's 11 hours of work in 3.5 hours and that includes me dropp hours later I left with a service bill that contained $1899+tax of labour. At $169/hr that's 11 hours of work in 3.5 hours and that includes me dropping off the car and picking it up. That's some serious rounding up. 1 hours to change a battery, 2 hours to update software. That's brutal. More

I am happy with the service starting from the receptions and the time and the work don on my car. and the time and the work don on my car. More

First time with Maranello BMW and received excellent service from Shahriar in the Parts Department and Peter in the Service Department. Got my new winter tires installed while I waited and the work was service from Shahriar in the Parts Department and Peter in the Service Department. Got my new winter tires installed while I waited and the work was done well within the window. Great staff and service! More

Excellent experience with Mauricio Knowledgeable, patient, professionalism at its best. Great staff and service. Always. patient, professionalism at its best. Great staff and service. Always. More

Overall very good - service rep Peter was outstanding - one compliant - as part of my service purchased new wiper blades $84.00 , but appears it cost $50.00 to have them installed ??? one compliant - as part of my service purchased new wiper blades $84.00 , but appears it cost $50.00 to have them installed ??? More

I am happy with service department because always are responsible , quick and clean , thanks to Gary responsible , quick and clean , thanks to Gary More

Great and excellent service by this dealership always. Service, got my car issues with the battery and yearly service fixed, and explained the technical aspects of the service done and future related ser Service, got my car issues with the battery and yearly service fixed, and explained the technical aspects of the service done and future related services. Thank you Pietro Leonardi, the Service Adviser for the excellent service. More

Worked with Pietro and he is helpful as always. Attentive to every detail, the service experience is excellent. Attentive to every detail, the service experience is excellent. More

Excellent service by this dealership as always. Lisa is prompt and very helpful and makes sure to go through the necessary. prompt and very helpful and makes sure to go through the necessary. More