Maple Ridge Volkswagen - Service Centre

Excellent Service, Friendly Staff Since purchasing a used 2013 Passat a year ago, I've been having my car serviced at Maple Ridge Volkswagen. It's nice that the Service Director himsel Since purchasing a used 2013 Passat a year ago, I've been having my car serviced at Maple Ridge Volkswagen. It's nice that the Service Director himself, Chris, takes time to talk to the customers and hear their needs. All too often, I have met service people who do the "we're the experts, don't tell us what to do" mentality, but Chris and his staff take time to hear what we, the ones driving the cars daily, have to say about the problems the cars are having. This makes a lot of difference and enables much more accurate diagnosis of problems. More

Beware their service department! Avoid their service department! Wife and I both have new VW cars. When she went in for service they lost her keys (almost gave her a loaner because Avoid their service department! Wife and I both have new VW cars. When she went in for service they lost her keys (almost gave her a loaner because it took so long). We are totally willing to let that one go, let's fast forward... I drop my car off for maintenance (costing $700), the morning after I pick up my car it dies on the highway!! Ends up somehow their service guy disturbed the ignition coils, burning out two of them. Lost a day of work to this problem., they offered a free oil change and a pair of wipers. While driving home from the dealership I hear a light thumping coming from the back of the car! After they look it over they can't find a problem! I've driven VWs for over a decade Maple Ridge VW service is the worst by far! I back VW 100%, but not this dealership! More

Excellent Service, went above and beyond expectations! I had an issue with one of my Volkswagen keys, as I had a new one made just over a year ago at Regency VW in coquitlam. Unfortunately at the time this I had an issue with one of my Volkswagen keys, as I had a new one made just over a year ago at Regency VW in coquitlam. Unfortunately at the time this key was made, the service department at regency did not bother to inform me that I should reprogram any other existing keys that I may have, as they will not work after programing a new controller. Installing multiple keys at the same time is requires no extra work, they simply forgot to mention that this needs to be done at the time. Fast forward a year later once my new key broke, I found out that my other keys no longer worked. I brought this to their attention with my reciepts and they failed to help me out. Luckily I called Maple ridge VW, as I have bought parts there in the past. The service manager Jessica was so understanding and sympathetic from the get go, she offered to have my keys reprogramed free of charge, even though this mistake has nothing to do with them (and was made by Regency VW). I live in coquitlam, which is why I had usually gone to Regency, but I will now make that extra trip out to Maple Ridge VW as the customer service and loyalty to their customers is unbeatable! More

Excited Chris did an amazing job at getting me into my absolute dream car! Traded in my old one for a brand new jeep! He made it look easy! Came in to look at Chris did an amazing job at getting me into my absolute dream car! Traded in my old one for a brand new jeep! He made it look easy! Came in to look at it and test drive but to my surprise I drove away in a shiny jeep! Got me a deal I just could turn down! Thank you Chris and maple ridge Volkswagen for the amazing service and making it easy for me to drive away in my dream car! Absolutely in love with it. More

Excellent Service!! If you go the Regency VW page, you will see that I was far to be impressed wit the service we received so we drove 10 more minutes to Maple Ridge VW a If you go the Regency VW page, you will see that I was far to be impressed wit the service we received so we drove 10 more minutes to Maple Ridge VW and gosh was it worth it. I cannot remember the name of the person who greeted me right at the front door politely (not a pushy salesman) then redirected me to service as it is a little confusing if it's your first time there. I had call the day before to bring the car in before the warranty expires and Doug made sure I was being taken care of by asking the right questions to solve our recurring sunroof leaking problem. As the sunroof frame has been replaced 4 months ago, we sure thought that that was the cause again. However, before getting into the big labour of removing the roof, they quickly found out on the spot that one roof drain was clogged. They did the work on site for free taking a mechanic off another job to serve me right away. Solve the issue within 10 minutes and off I was. They didn't charge me anything for this quick fix. I sure will be returning to this location and so should you! More

exactly what I wanted Geoff went above and beyond to get me everything I asked for in a vehicle, super happy with the outcome and glad I chose him! Geoff went above and beyond to get me everything I asked for in a vehicle, super happy with the outcome and glad I chose him! More

Service on cracked sunroof and tire replacement The service department on both recent visits was exemplary.. I was treated respectfully with quick effecient service. On my first visit I was given a The service department on both recent visits was exemplary.. I was treated respectfully with quick effecient service. On my first visit I was given a courtesy vehicle, and due to lengthy repair, I had it for almost 2 weeks. On the visit today, I had to have a tire replaced and rims repaired. Doug.Chris and Macey in the service department were so helpful. They went the extra mile. Courtland was so kind to drive me home after I dropped off my car.. More

Excellent Service I had my Golf serviced today - excellent service as always. Work on the car began exactly at the appointment time and was completed at the time I was I had my Golf serviced today - excellent service as always. Work on the car began exactly at the appointment time and was completed at the time I was told it would be ready. All service completed was well explained and the upcoming required service was discussed. Doug was a great help and looked after my appointment very well. I highly recommend Maple Rdge VW. More

Great Sales and Service Department I purchased my 2012 VW Beetle in February of this year. Have had the car serviced here as well as some warranty work . Also got a great deal on r I purchased my 2012 VW Beetle in February of this year. Have had the car serviced here as well as some warranty work . Also got a great deal on replacing my tires back in the early fall. I highly recommend Maple Ridge VW. Great staff and service! More

Service Department I bought a VW last year at this dealer and the experience was great. Since then, I have been to the Service department few times and each time my expe I bought a VW last year at this dealer and the experience was great. Since then, I have been to the Service department few times and each time my experience has been excellent; on time, efficient, very polite and helpful staff and I never had a surprise with the invoice. Taking an appointment for my car and going to a garage is normally not a thing I am looking for but every time I call Doug to set the appointment and talking to him when I get there is pleasant, friendly and I know I can trust him. Thank you Doug! Merci et Bravo! More